Security Managed Services Engineer

hace 1 mes

Barcelona, España NTT A tiempo completo

NTT is a leading global IT solutions and services organisation that brings together people, data and things to create a better and more sustainable future.

In todayâs âiNTTerconnectedâ world, connections matter more now than ever. By bringing together talented people, world-class technology partners and emerging innovators, we help our clients solve some of the worldâs most significant technological, business and societal challenges.

With people at the heart of our success, NTT is committed to attracting and growing the best talent and providing an environment where everyone feels they can belong and their contribution matters.


Want to be a part of our team?

The Security Managed Services Engineer (L2) is responsible for providing a managed service to clients to ensure that their Security Infrastructures and systems remain operational. Through the proactive monitoring, identifying, investigating, and resolving of technical incidents and problems, this role is able to restore service to clients. Their primary objective is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of complexity.

This role may also contribute to / support on project work as and when required.

Working at NTT

Key Roles and Responsibilities:

  • Proactively monitors the work queues
  • Performs operational tasks to resolve all incidents/requests in a timely manner and within the agreed SLA
  • Updates tickets with resolution tasks performed
  • Identifies, investigates, analyses issues and errors prior to or when they occur, and logs all such incidents in a timely manner
  • Captures all required and relevant information for immediate resolution
  • Provides second level support to all incidents, requests and identifies the root cause of incidents and problems
  • Communicates with other teams and clients for extending support
  • Executes changes with clear identification of risks and mitigation plans to be captured into the change record
  • Follows the shift handover process highlighting any key tickets to be focussed on along with a handover of upcoming critical tasks to be carried out in the next shift
  • Escalates all tickets to seek the right focus from CoE and other teams, if needed continue the escalations to management
  • Works with automation teams for effort optimization and automating routine tasks
  • Ability to work across various other resolver group (internal and external) like Service Provider, TAC, etc
  • Identifies problems and errors before they impact a clientâs service
  • Provides Assistance to L1 Security Engineers for better initial triage or troubleshooting
  • Leads and manages all initial client escalation for operational issues
  • Contributes to the change management process by logging all change requests with complete details for standard and non-standard including patching and any other changes to Configuration Items
  • Ensures all changes are carried out with proper change approvals
  • Plans and executes approved maintenance activities
  • Audits and analyses incident and request tickets for quality and recommends improvements with updates to knowledge articles
  • Produces trend analysis reports for identifying tasks for automation, leading to a reduction in tickets and optimization of effort
  • May also contribute to / support on project work as and when required
  • May work on implementing and delivering Disaster Recovery functions and tests


Knowledge, Skills and Attributes:

  • Hands on experience with Cisco ISE, Fortinet, Checkpoint and F5 as main preferred technologies.
  • Ability to communicate and work across different cultures and social groups
  • Ability to plan activities and projects well in advance, and takes into account possible changing circumstances
  • Ability to maintain a positive outlook at work
  • Ability to work well in a pressurized environment
  • Ability to work hard and put in longer hours when it is necessary
  • Ability to apply active listening techniques such as paraphrasing the message to confirm understanding, probing for further relevant information, and refraining from interrupting
  • Ability to adapt to changing circumstances
  • Ability to place clients at the forefront of all interactions, understanding their requirements, and creating a positive client experience throughout the total client journey


Academic Qualifications and Certifications:

  • Bachelor's degree or equivalent qualification in IT/Computing (or demonstrated equivalent work experience)
  • Certifications relevant to services supported. Certifications carry additional weightage on the candidateâs qualification for the role
  • CCNA certification in must, CCNP in Security or PCNSE certification is good to have.
  • Fluent English is mandatory


Required Experience:

  • Moderate level years of relevant managed services experience handling Security Infrastructure
  • Moderate level knowledge in ticketing tools preferably Service Now
  • Moderate level working knowledge of ITIL processes
  • Moderate level experience working with vendors and/or 3rd parties

Skills Summary

Cloud Security, Firewalls, Local Area Network (LAN), Palo Alto Networks Prisma Access Secure Access Service Edge (SASE), TCP/IP Networking

What will make you a good fit for the role?

Workplace type:

Remote Working

Equal Opportunity Employer

NTT is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, color, sex, religion, national origin, disability, pregnancy, marital status, sexual orientation, gender reassignment, veteran status, or other protected category


Join our growing global team and accelerate your career with us. Apply today.


A career at NTT means:

  • Being part of a global pioneer â where you gain exposure to our Fortune 500 clients and world-leading global technology partners and work with a network of over 40,000 smart and diverse colleagues across 57 countries, delivering services in over 200 countries.

  • Being at the forefront of cutting-edge technology â backed with a 150-year heritage of using technology for good. With 40% of the worldâs internet traffic running on our network and where Emoji were first invented, you can be proud of the groupâs many new âfirstsâ.

  • Making a difference â by doing meaningful work that helps to shape the future for our clients, and across industries and communities around the world.

  • Being your best self â in a progressive âConnected Workingâ environment that promotes flexibility, connection and wellbeing. Where diversity and different perspectives are embraced to ensure equal opportunities for all.

  • Having ongoing opportunities to own and develop your career â with a personal and professional development plan and access to the broadest learning offerings in the industry.

  • Support & Managed Services Engineer

    hace 2 semanas

    Barcelona, España Sdi Digital Group A tiempo completo

    Why Choose TD SYNNEX : As a Fortune 500 global corporation , operating in over 100 countries, TD SYNNEX values its diverse workforce of 22,000 employees. As the biggest IT distributor in the world, our mission is to provide top-notch technology solutions, empowering businesses and individuals to navigate the digital world safely and efficiently. About the...

  • Application Security Engineer

    hace 4 semanas

    Barcelona, España TD SYNNEX A tiempo completo

    **Application Security Engineer** TD SYNNEX Corporation, a $60B global distributor is dedicated to protect the enterprise and our supply chain partners from cyber security risks. That's especially true today as new risks and complexities brought on by regulatory mandates, rapidly evolving technologies, and the digitalization of business operations are...

  • Level 2 Support

    hace 4 semanas

    Barcelona, España TD SYNNEX A tiempo completo

    **Job Description**: **Job Purpose**: Responsible for 2nd level partner and end customer managed and support services within the EMEA region. This position works closely with the Line 1 Service Desk, as well as other delivery teams for incident resolution and service request implementation. It is responsible for maintaining our contractual service level...

  • Senior Security Engineer, Barcelona

    hace 4 semanas

    Barcelona, Barcelona, España Michael Page A tiempo completo

    Senior Security Engineer en Barcelona.Perfil buscado (Hombre/Mujer) Drive projects related to design plan and build for new or existing security solutions. Manage technical projects and provide expertise in consulting on technical initiatives. Effectively communicate with project management team members as well as IT partners and stakeholders. Provide...

  • Hp Partner Managed Services Program Manager

    hace 6 días

    Barcelona, España Hewlett Packard A tiempo completo

    **_ Responsibilities: _** - Strategically drives a broad range of complex Managed Services, Channel programs, supply chain processes, which may include import/export operations, typically for large or complex global business unit. - Identifies opportunities for process improvement, develops recommendations, and converts recommendations into compelling new...

  • Application Security Engineer

    hace 8 horas

    Barcelona, España Yassir.Com A tiempo completo

    worldwide / Cairo, Egypt / Bucharest / Barcelona, Spain / Belgrade / Dublin, Ireland / Johannesburg, South Africa / Sofia / Warsaw As an Application Security Engineer at Yassir, you will play a vital role in ensuring the security of our software applications. You will be responsible for identifying and mitigating security vulnerabilities, implementing...

  • Security Engineer Incident Response

    hace 24 horas

    Barcelona, España Azertium IT Global Services SL A tiempo completo

    Descripción ¡Estamos ampliando el equipo de Azertium IT y queremos contar contigo! Nos urge incorporar un Security Engineer Incident Response. Modalidad de trabajo: presencial en Barcelona. **Requisitos**: - Experiência en gestión de crisis. - Experiência en análisis forense. - Experiência en análisis de malware. - Experiência en respuesta a...

  • Senior Security Engineer

    hace 3 semanas

    Barcelona, Barcelona, España Page Group A tiempo completo

    Perfil buscado (Hombre/Mujer) Drive projects related to design, plan and build for new or existing security solutions. Manage technical projects and provide expertise in consulting on technical initiatives. Effectively communicate with project management, team members, as well as IT partners and stakeholders. Provide guidance for operation and support as 3rd...

  • Security Engineer

    hace 4 semanas

    Barcelona, Barcelona, España Aizon A tiempo completo

    Who we are Aizon is a software-as-a-service provider that transforms manufacturing operations in life science industries using advanced analytics and artificial intelligence.Following our recent Series C round of growth funding, we are looking for ambitious new team members who are motivated to directly impact our future growth and success as we launch what...

  • Cloud Security Engineer

    hace 4 semanas

    Barcelona, España Azertium IT Global Services SL A tiempo completo

    Descripción ¡Estamos ampliando el equipo! ¡¡¡¡En Azertium IT te buscamos!!!! Nos urge incorporar un Cloud Security Engineer (en Azure preferiblemente) con al menos 2-3 años de experiência en el puesto y sector IT, para formar parte de nuestro equipo con grandes retos, trayectoria y crecimiento profesional. Modalidad de trabajo 100% EN REMOTO. Se...

  • Staff Application Security Engineer

    hace 4 semanas

    Barcelona, España sennder A tiempo completo

    **sennder is Europe's leading digital freight forwarder. In a traditional industry we are moving fast to digitize and automate all road logistics processes. We are a growing team looking for a Staff Application Security Engineer to help us on our journey to revolutionize road freight logistics. You would join our Infrastructure Operations (InfraOps) team in...

  • Staff Application Security Engineer

    hace 4 semanas

    Barcelona, España sennder A tiempo completo

    sennder is Europe’s leading digital freight forwarder. In a traditional industry we are moving fast to digitize and automate all road logistics processes. We are a growing team looking for a Staff Application Security Engineer to help us on our journey to revolutionize road freight logistics. You would join our Platform team in the Berlin, Barcelona or...

  • Staff Application Security Engineer

    hace 4 semanas

    Barcelona, España sennder A tiempo completo

    sennder is Europe’s leading digital freight forwarder. In a traditional industry we are moving fast to digitize and automate all road logistics processes. We are a growing team looking for a Staff Application Security Engineer to help us on our journey to revolutionize road freight logistics. You would join our Infrastructure Operations (InfraOps) team in...

  • Application Security Engineer

    hace 4 semanas

    Barcelona, España QAD A tiempo completo

    Job Description QAD is seeking an Application Security Engineer . As an Application Security Engineer, you will contribute to ensuring the security and integrity of our organization's applications and software systems. You will assist in identifying security vulnerabilities, conducting risk assessments, and implementing security measures to protect...

  • Application Security Engineer

    hace 3 semanas

    Barcelona, España Magic Media A tiempo completo

    Magic Media is a pioneering media, entertainment and tech group powered by creativity and innovation. We have a physical presence in 14 countries and expertise in the areas of art, animation, cybersecurity, game development, software development, VFX and video production amongst others. We work with leading developers and publishers within the games and tech...

  • Managed Service Business Process Engineer

    hace 4 semanas

    Barcelona, España Hewlett Packard A tiempo completo

    You will be in a high-paced environment that requires strategic thinking while defining specific tactics to get the job done. You should thrive in a culture of creativity, enjoy creating clarity from ambiguity, and be energized by taking on new challenges. **_ Responsibilities_** - Communicates tactical process decisions and plans, project status, and...

  • Desktop Support Engineer

    hace 4 semanas

    Barcelona, España Adroit People Ltd A tiempo completo

    **Please find the job Description**: **Role: IT Support Engineer** **Job Location: Barcelona, Spain** **Mode of hiring: Fixed Term Contract 6 months-Permanent** **Salary : 36000 Euros per annum (Gross)** - Desk-side Support Services - Hardware Break/Fix - Starters, Leavers & Movers + IMACD Services - Managed Deployment / Refresh - Managed deployment...

  • IT Security Engineer

    hace 3 semanas

    Barcelona, España Mindpal A tiempo completo

    We are looking for IT Security Engineer Responsibilities:Implementation, management, and monitoring of IT security measures and protections within the organizationAnalysis and evaluation of potential threats, designing and implementing security solutionsMonitoring IT infrastructure to identify security vulnerabilities and taking appropriate corrective...

  • Security Engineer Incident Response

    hace 1 día

    Barcelona, España Azertium IT Global Services SL A tiempo completo

    ¡Estamos ampliando el equipo de Azertium IT y queremos contar contigo!Nos urge incorporar un Security Engineer Incident Response.Modalidad de trabajo: presencial en Barcelona.Requisitos:Experiencia en gestión de crisis.Experiencia en análisis forense.Experiencia en análisis de malware.Experiencia en respuesta a incidentes.Experiencia en misiones de...

  • Senior Cloud Security Engineer

    hace 3 semanas

    Barcelona, España Antal International Network A tiempo completo

    We are in search of a highly skilled and experienced Cloud Security Engineer with a minimum of 5 years in the field of security, emphasizing a robust focus on cloud security. The ideal candidate should possess a minimum of 2 years of hands-on experience specifically in AWS cloud security. Responsibilities: Cloud Security Leadership: Demonstrate a proven...