Solutions Architecture Specialist

hace 1 mes

Madrid, España HashiCorp A tiempo completo

Solutions Architecture Specialist

Location: Madrid Hub (hybrid)

About the Role

Our Solutions Architecture Specialists (SA) in our Madrid Hub at HashiCorp serve as subject matter experts, providing customers with deep technical guidance at strategic points during their customer journey with HashiCorp

Through targeted engagement, SAs help clear technical blockers, optimize solution design, and accelerate time-to-value for Customers adopting HashiCorp tooling. So you may also be called upon to support the pre-sales solutioning, discovery, and technical validation of prospects.

As a whole, the SA Team translates complex customer challenges into repeatable, scalable, and consumable product and process best practices, across HashiCorp's portfolio, benefiting the field teams, Partners, and Customers

The Madrid Hub team leverages our technical expertise across the HashiCorp stack to drive effective implementation of HashiCorp tooling as well as adoption of additional product use cases to increase customer value attainment, and to secure on-time renewals and expansions of customer investments in the HashiCorp toolchain.

In this role you can expect to...

  • Assist as a HashiCorp solutions expert and escalation path to assist in progressing opportunities throughout the entire customer lifecycle

  • Deliver product presentations, demonstrations, evaluations, workshops, and proofs-of-values to customer stakeholders

  • Work closely with the internal teams to help shape customer vision and strategy of for improving application delivery, security posture, and infrastructure automation

  • Establish and maintain an understanding of the HashiCorp technology portfolio

  • Advise and educate peer teams such as solutions engineering, customer success as well as external stakeholders such as integration, cloud, and other technology partners

  • Assist in building and evolving solutions architecture processes to continually improve our customer-facing technical engagements

  • Visit our office in Madrid several times a week

You may be a good fit for our team if you have...

  • 3-5 years experience with solution architecture, sales engineering, technical account management, technical customer success management or equivalent experience (practitioners encouraged to apply)

  • Fluency in English required, with exceptional communication skills, including experience developing and delivering technical content for audiences of varying technical abilities

  • Additional proficiency in French and/or German is an advantage

  • Ability to work well in a highly-dynamic environment that focuses on providing outstanding Customer service

  • Experience planning projects and leading customers through implementations of highly-technical products

  • Experience handling and defusing customer objections

  • Comfort working with and advising both technical and business stakeholders across the customer lifecycle

  • Expertise in driving adoption of product use cases to maximise customer value attainment and satisfaction

  • Experience in major transformation efforts involving significant process, organizational and technology change

  • Skill in identifying and addressing customer risk, and confidence in mitigating it

Technical Background

  • Technical expertise in either cloud or on-premise infrastructure management, in application deployment, or in practical security methodology

  • Proficiency and experience with concepts and technologies used in software development, operations, security, cloud, microservices, containers, and scheduling platforms

  • Broad knowledge of HashiCorp product suite and how our tools work together, or similar experience with competing tools

  • Working knowledge of at least one Cloud provider in your given region

  • B.S. degree in an engineering or similar program from an accredited college / university preferred or equivalent experience

HashiCorp embraces diversity and equal opportunity. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. We believe the more inclusive we are, the better our company will be.

#LI-LH1 #LI-hybrid

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