Billing/OTC Specialist with native level of French

hace 4 días

Barcelona Ciudad, España Page Personnel A tiempo completo

¿Dónde vas a trabajar?

International Company - SSC in Barcelona

¿Qué harás en tu nuevo puesto?

Responsibilities:​

General:​

Associate will support not only the region assigned, but also overall Billing and Disputes if needed​Responsible of coordination with local finance teams, Customer Service, Sales, and Operations.​Escalates, if needed, relevant matters to the Order to Cash Supervisor, to ensure regions OtC processes are efficient and compliant ​Establishes and keeps good relationship with other teams. A team player.​

Billing and Dispute Management​Ensures accurate and timely account set-up and updates to enable billing, communication, and service quality​Responsible for generating accurate and timely invoices, credit notes if applicable for customers.​Monitors billing transactions and sending of the invoices. ​Coordinates and attends to the clients and customers disputes, coordinates with the local teams and other departments if needed and ensures escalations are properly handled in a customer friendly manner​Responsible of dunning process and bad debt management​Ensures quality customer interaction while improving the satisfaction.​

¿A quién buscamos (H/M/D)?

Required Skills​

2-4 years of experience in Order to Cash, Billing and Collections or Customer service​Open to work in international environments ​Working knowledge of OtC processes​English as business language and native level of French​Excellent interpersonal skills with the ability to influence and develop relations at all levels​Flexibility and ownership​Team player in an multi cultural environment​High degree of orientation in customer service ​Good negotiation skills​High School, Vocational Certificate, Post Secondary Diploma

¿Cuáles son tus beneficios?

Experience in a multinational environment (+40 nationalities in the SSC)Competitive compensation and benefits package in Barcelona, various well-being activity options

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