Junior Guest Service Agent
hace 6 días
Guest Manager at REMS
Summary
REMS is number 1 on Airbnb Málaga in terms of revenue and quality.
We provide great holiday experience to our guests and high end real estate management services to our clients; purchase, design and property management in the most valuable locations of the Costa del Sol.
Excellence and organization are our mottoes, our young and ambitious international team is ready to face any challenges, grow and establish itself as a leader in the industry.
The Guest Manager is in charge of ensuring a perfect guest experience by: communicating, welcoming and assisting them during their stay, while ensuring the quality compliance of the properties. He is also responsible for reporting to the Property Managers and Property Leaders.
Responsibilities
- Guide our guests using our communication tools (PMS and phone calls).
- Welcome the guests to the properties and assist them during their stay (check-in).
- Offer additional services to the guests (guided tours, extra cleaning, breakfast, etc..).
- Acknowledge and advise on tourist attractions (food & beverage recommendations, transportation, cultural events, etc.).
- Cover the reception of the guests in our office.
- Communication with the Property Management, Cleaning and Maintenance Departments on the specific operation needs.
Skills and qualifications
- Good writing and spelling capabilities in English and Spanish (French and any other language is a plus).
- Be reactive, adaptive and improvise while facing issues.
- Having strong customer relationship capabilities.
- Good knowledge of Andalucía is a plus (restaurants, cultural sites, activities...).
- Experience as a receptionist in a hotel or AirBnB accommodation is a plus.
- A Bachelor's degree in a relevant field is a plus.
P
Conditions and Benefits
- Location: Malaga historic center.
- Schedule: 5 days per week, 8 hours per day and 1hour break. Detailed schedule will be defined by the Property Leader every month.
- Possibility of part time scheduling starting from 25H/ Week.
- Contract: Permanent employment contract with 45 days trial period
- Days off: 2 days per week + unlimited days off if approved by the Property Leader.
- Salary: 20.000 EUR Gross annually, with an evolution to up to 30.000 EUR annually as Property Manager and later as a Property Leader.
To go any further, please send your CV at: careers@rems-group.com
-
Guest Service Agent
hace 1 mes
Málaga, Málaga, España REMS A tiempo completoGuest Manager at REMS SummaryREMS is number 1 on Airbnb Málaga in terms of revenue and quality. We provide great holiday experience to our guests and high end real estate management services to our clients; purchase, design and property management in the most valuable locations of the Costa del Sol.Excellence and organization are our mottoes, our young and...
-
Guest Service Agent
hace 4 semanas
Málaga, Málaga, España REMS A tiempo completoGuest Manager at REMS SummaryREMS is number 1 on Airbnb Málaga in terms of revenue and quality. We provide great holiday experience to our guests and high end real estate management services to our clients; purchase, design and property management in the most valuable locations of the Costa del Sol.Excellence and organization are our mottoes, our young and...
-
Guest Service Agent
hace 3 semanas
Málaga, España Rems Group A tiempo completoREMS Group is a dynamic company with big ambitions, based in Malaga City, Spain. Specialized in real estate services, the company offers a high return on investment assets to its clients remotely by purchasing, redesigning, and managing properties in the most central and valuable locations of Malaga. Excellence and organization are our mottoes, with an AGILE...
-
Guest Service Agent
hace 2 semanas
Málaga, Málaga, España Rems Group A tiempo completoREMS Group is a dynamic company with big ambitions, based in Malaga City, Spain.Specialized in real estate services, the company offers a high return on investment assets to its clients remotely by purchasing, redesigning, and managing properties in the most central and valuable locations of Malaga.Excellence and organization are our mottoes, with an AGILE...
-
Guest Experience Manager
hace 2 semanas
Málaga, Málaga, España SEA LIFE A tiempo completoGuest Experience Manager - SEA LIFE BenalmadenaSEA LIFE Benalmadena, Puerto Marina; Avd del PuertoBenalmadena, MÁLAGA, 29630SpainMerlin Entertainments is a business built on fun. We are the world's second-largest visitor attraction operator and we have over 130 attractions, 21 hotels and 6 holiday villages in 24 countries across 4 continents. Our iconic...
-
Reservation Agent
hace 5 días
Málaga, España Staybridge Suites Málaga A tiempo completoThe new Staybridge Suites Málaga will open in September, located in the North Tower of AQ Urban Sky, with 105 rooms. The Reservation Agent manages room bookings and provides excellent customer service. This role involves handling reservation inquiries, making reservations, and assisting guests with special requests. What do we offer? Career development,...
-
Reservation Agent
hace 7 días
Málaga, Málaga, España Hampton by Hilton Málaga Martiricos A tiempo completoThe new Hampton by Hilton Málaga Martíricos will open in September, located in the North Tower of AQ Urban Sky, with 209 rooms.The Reservation Agent manages room bookings and provides excellent customer service. This role involves handling reservation inquiries, making reservations, and assisting guests with special requests. What do we offer? Career...
-
Reservation Agent
hace 6 días
Málaga, España Hampton by Hilton Málaga Martiricos A tiempo completoThe new Hampton by Hilton Málaga Martíricos will open in September, located in the North Tower of AQ Urban Sky, with 209 rooms. The Reservation Agent manages room bookings and provides excellent customer service. This role involves handling reservation inquiries, making reservations, and assisting guests with special requests. What do we offer? Career...
-
Guest Service Line
hace 2 semanas
Málaga, Málaga, España Melia Hotels International A tiempo completo"El mundo es tuyo con Meliá" Entrar en Meliá es emprender un viaje sin fronteras porque las posibilidades de crecer y formarse aquí son infinitas. Es saber que el mundo es tuyo y que puedes trabajar en muchos países. Y todo con la sensación de que formas parte de una gran familia. Es saber que has empezado uno de los viajes más apasionantes de tu...
-
Turismo Y Restauración Guest Experience Manager Mijas
hace 1 semana
Málaga, España Lazambrahotel A tiempo completo.La Zambra Hotel 5* GL, located on a hill between two 18-hole golf courses in the Mijas Golf development, is a haven of peace, tranquility, and privacy for its guests. This hotel, formerly known as Byblos, was inaugurated in 1984 and became the preferred accommodation for the elite during the 90s. Now, it reopens its doors completely renovated.It features...
-
Reservation Agent
hace 6 días
Málaga, España Hampton by Hilton Málaga Martiricos A tiempo completoEmpresas: Hampton by Hilton Málaga MartiricosThe new Hampton by Hilton Málaga Martíricos will open in September, located in the North Tower of AQ Urban Sky, with 209 rooms. The Reservation Agent manages room bookings and provides excellent customer service. This role involves handling reservation inquiries, making reservations, and assisting guests with...
-
Reservation Agent
hace 2 días
Málaga, España Staybridge Suites Málaga A tiempo completoEmpresas: Staybridge Suites MálagaThe new Staybridge Suites Málaga will open in September, located in the North Tower of AQ Urban Sky, with 105 rooms. The Reservation Agent manages room bookings and provides excellent customer service. This role involves handling reservation inquiries, making reservations, and assisting guests with special requests. ...
-
Reservation Agent
hace 2 días
Málaga, España Hampton by Hilton Málaga Martiricos A tiempo completoEmpresas: Hampton by Hilton Málaga MartiricosThe new Hampton by Hilton Málaga Martíricos will open in September, located in the North Tower of AQ Urban Sky, with 209 rooms. The Reservation Agent manages room bookings and provides excellent customer service. This role involves handling reservation inquiries, making reservations, and assisting guests...
-
Reservation Agent
hace 5 días
Málaga, España Hampton By Hilton Málaga Martiricos A tiempo completoEmpresas: Hampton by Hilton Málaga Martiricos The new Hampton by Hilton Málaga Martíricos will open in September, located in the North Tower of AQ Urban Sky, with 209 rooms. The Reservation Agent manages room bookings and provides excellent customer service. This role involves handling reservation inquiries, making reservations, and assisting guests with...
-
Customer Service Agent
hace 2 semanas
Málaga, Málaga, España Freepik Company A tiempo completoWelcome to our creative universe! The Customer Service Agent handles resolving inquiries and issues related to user registrations, file downloads, content uploads, and subscriber actions. The main goal is to provide quick and efficient responses to users, collaborators, and designers. This role involves managing live chat for swift support and solutions to...
-
Passenger Service Agent
hace 2 semanas
Málaga, Málaga, España Jet2 and Jet2holidays A tiempo completoPermanent Intermittent 20 HoursSalary CompetitiveCountry SPAINWhat you will be doing... At- Jet2holidays we are all- Customer Helpers responsible for creating memories and ensuring our customers receive a VIP service. We now have some great opportunities for- Passenger Service agents (PSA) to join our- Overseas Ground Operations Team in- Malaga. Supporting...
-
Agente Administrativo-Comercial Customer Service
hace 3 semanas
Málaga, España Jr Spain A tiempo completocol-wideJob Description:Requisitos- Experiência comercial.- Una persona dinámica y con orientación al logro.- Con habilidades comerciales o experiência comercial.- Capacidad de utilización de herramientas digitales (Ofimática).- Capacidad de trabajar bajo presión y con retos.- Empatía y capacidad de resolución de problemas.DescripciónDesde Synergie...
-
Rental Service Agent
hace 4 semanas
Málaga, Málaga, España Indie Campers A tiempo completoAbout UsIndie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.With over one million nights rented through our travel platform, we have...
-
Rental Service Agent
hace 2 meses
Málaga, Málaga, España Indie Campers A tiempo completoAbout UsIndie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affordable prices.With over one million nights rented through our travel platform, we have...
-
Agente Administrativo-comercial Customer Service
hace 2 semanas
Málaga, Málaga, España Synergie A tiempo completoRequisitos Experiência comercial. Una persona dinámica y con orientación al logro. Con habilidades comerciales o experiência comercial. Capacidad de utilización de herramientas digitales (Ofimática). Capacidad de trabajar bajo presión y con retos. Empatía y capacidad de resolución de problemas.DescripciónDesde Synergie ETT buscamos talento para una...