Client Services Analyst

hace 2 semanas

Barcelona, España Dynatrace A tiempo completo

Company Description

Dynatrace exists to make the world’s software work perfectly. Our unified software intelligence platform combines broad and deep observability and continuous runtime application security with the most advanced AIOps to provide answers and intelligent automation from data at an enormous scale. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.

We're an equal opportunity employer and embrace all applicants. Dynatrace wants YOU—your diverse background, talents, values, ideas, and expertise. These qualities are what make our global team stronger and more seasoned. We're fueled by the diversity of our talented employees.

Job Description

As a Client Services Analyst, you’ll work with some of the largest sites on the web across major industries (retail, auto, finance, travel, etc.) and help to answer questions about site performance and user engagement, which drives improved customer experience for their customers and improves the client’s overall business.

Dynatrace’s tools generate mountains of data, a lot of which clients don’t know how to make use of…that’s where you come in. You will turn that mountain of data into invaluable insight. As someone who lives and breathes data, analysis and problem solving, you will help your clients understand the right performance data, in the right context. You’ll turn that data into business altering insight which enables your client to take the right action to improve overall site performance and user experience that maximizes business outcomes.

You will help clients set a strategy for how they can optimize both their current performance and build performance into their culture. Responsibilities include:

  • Account management for 8+ clients, including managing the relationship and customer expectations, providing value and helping to grow your accounts; running all customer touchpoint meetings

  • Working as an extension of your client's team and the Dynatrace product through ad-hoc analysis, testing initiatives, configuring Dynatrace offerings to get to answers faster, and training and enablement

  • Creating detailed analysis for your clients by finding answers from the Digital Experience data through reporting, dashboarding, or technology expertise

  • Representing your client within the rest of Dynatrace for Digital Experience Monitoring (DEM) issues

  • Additional responsibilities include working with our team to improve process, identify training gaps and share ideas

Qualifications

Minimum Requirements:

  • Bachelor’s Degree in Marketing, Statistics, Mathematics, Economics or other quantitative disciplines is required.

  • 3- 5 years of experience with data analysis, including looking at and distilling complex sets of data and presenting findings in an engaging way

Preferred Requirements:

  • Experience in data driven analysis - excellent at working with, understanding, analyzing data

  • Strong understanding of web technologies including HTML, JS, CSS, networking, Content Delivery Networks, Cloud; basic understanding of Chrome Dev and Webpage test

  • Proficient with analysis tools including Google Analytics, Adobe, Advanced Excel, Tableau, SPSS, R, etc.

  • Stellar conceptualization and communication skills. Demonstrated ability to bring business and technical people together around clear product concepts, and to motivate them to deliver whole, working solutions

  • Operates with a customer first focus

  • Proven ability to work under pressure and to handle multiple conflicting priorities

  • Recognizes and understands both personal and team dynamics and relationships, is empathetic to stakeholder concerns and effectively influences and persuades

  • Thinks proactively and tries to develop solutions rather than wait for an answer

  • Has a desire to learn new technology and deliver successful customer and partner outcomes for stakeholders at all levels

  • Possesses excellent organizational, problem-solving, and analytical skills with a keen attention to detail

Expectation : all Insights team members are expected to travel at least 1 time per year for annual team meetings.

Additional Information

* This can be a remote role but if the business requires travel for customer work shops or meetings this will be needed*

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