IT Support Engineer for internal Employee Support
hace 1 mes
Company Description
Dynatrace exists to make software work perfectly. Our platform combines broad and deep observability and continuous runtime application security with advanced AIOps to provide answers and intelligent automation from data. This enables innovators to modernize and automate cloud operations, deliver software faster and more securely, and ensure flawless digital experiences. That is why the world’s largest organizations trust Dynatrace® to accelerate digital transformation.
Job Description
You are the first contact person for our employees (mostly Software Engineers) to enable their digital work life.
Take over the initial triage of tickets, resolution, qualification, and escalation of Incidents and Service Requests .
Be responsible for resolving client technology issues as well as executing local/regional projects as part of global programs such as the deployment of new client hardware and software technologies.
Install and provide top-notch equipment (high-performance notebooks, Macbooks,...) for our modern workplaces (Windows, MacOS, Linux).
Understand and evaluate the needs of our employees and support IT training activities.
Support local events and be responsible for digital collaboration tools and meeting room equipment, such as Microsoft Surface Hub.
Coordinate external IT service providers .
Identify potential for improvement and collaborate with distributed IT teams.
Depending on your interests be part or lead several IT projects for continuous improvements.
Qualifications
Completed IT education and, ideally first practical experience.
Strong communication and collaboration skills.
Knowledge of the Microsoft environment (OS, M365, Active Directory, etc.).
Basic expertise in the infrastructure environment (network, etc.).
Ability to troubleshoot and accurately diagnose IT-related issues.
ITIL Foundation Certification is a plus.
Fluent in English .
Additional Information
A one-product software company creating real value for the largest enterprises and millions of end customers globally, striving for a world where software works perfectly .
Working with the latest technologies and at the forefront of innovation in tech on scale; but also, in other areas like marketing, design, or research.
Working models that offer you the flexibility you need, ranging from full remote options to hybrid ones combining home and in-office work.
A team that thinks outside the box, welcomes unconventional ideas, and pushes boundaries .
An environment that fosters innovation, enables creative collaboration, and allows you to grow .
A globally unique and tailor-made career development program recognizing your potential, promoting your strengths, and supporting you in achieving your career goals.
A truly international mindset that is being shaped by the diverse personalities, expertise, and backgrounds of our global team.
A relocation team that is eager to help you start your journey to a new country , always there to support and by your side.
Attractive compensation packages and stock purchase options with numerous benefits and advantages.
Compensation and rewards
- We offer attractive compensation packages and stock purchase options with numerous benefits and advantages .
-
IT Support Engineer
hace 7 días
Barcelona, España Boats Group A tiempo completo**IT Support Engineer - (Hybrid)** **About Our Crew** Boats Group is the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying and selling boats easy. We spend each day surrounded by...
-
Support Engineer
hace 4 semanas
Barcelona, España IT Smart Finance A tiempo completoSupport EngineerJiraConfluenceSQLExcelRequirements:The ability to quickly switch between tasks;The perception of large amounts of information;The formulation and setting of tasks for developers;The ability to build processes of prioritization and task execution. Work duties: Work from 8:00 to 17:00 (CET);Performing 2-line support functions: technical...
-
Manufacturing It Support Engineer
hace 3 semanas
Barcelona, España Ag Solution Nv A tiempo completoShare: Manufacturing IT Support EngineerManufacturing IT Support how we see it AG Solution is one of the most exciting companies in Europe. We provide specialized solutions tailored to the specific needs of our customers. To further establish our team of operational specialists, we are looking for people that share the same passion on customer delivery,...
-
It Application Support Analyst
hace 2 semanas
Barcelona, España Adamo Telecom Iberia S.A A tiempo completoThe IT Application Support Analyst will be joining the IT department and the Retail systems & Billing Team and his/her main responsibility will be to provide support for our Business Support systems. The IT Application Support Analyst will be working closely with end users and business stakeholders across the organisation, with the development team and...
-
IT Helpdesk Support Engineer
hace 2 semanas
Barcelona, Barcelona, España Axel Johnson International A tiempo completoHave you got a flair for solving tech puzzles? We're seeking a skilled IT Helpdesk Support Engineer to enrich our support team. Become a vital part of our digital operations in a role that combines professional challenges with a friendly work atmospherePosition Details:Title: IT Helpdesk Support EngineerLocation: A charming office in central Barcelona,...
-
IT Support Analyst
hace 3 semanas
Barcelona, Barcelona, España COTY A tiempo completoIT SUPPORT ANALYST - BARCELONAThe newly created role will be part of a new team being built in this brand-new COTY location in the commercial center of Barcelona. As an entry level role in IT this provides a great opportunity for learning, development and growing all aspects of IT skills.RESPONSIBILITIESWe are looking for an IT Support Analyst to join our...
-
It Support
hace 3 días
Barcelona, España Oliver James A tiempo completoFrom Oliver James, we're looking for an IT support person to join the team of one of our top clients. In this case, it's an opportunity as an external contractor (freelancer), working part-time (Tuesdays, Wednesdays, and Thursdays, 24 hours per week) for at least 6 months with the possibility of contract extension or even expanding working hours.This is an...
-
Desktop Support Engineer
hace 4 semanas
Barcelona, España Adroit People Ltd A tiempo completo**Please find the job Description**: **Role: IT Support Engineer** **Job Location: Barcelona, Spain** **Mode of hiring: Fixed Term Contract 6 months-Permanent** **Salary : 36000 Euros per annum (Gross)** - Desk-side Support Services - Hardware Break/Fix - Starters, Leavers & Movers + IMACD Services - Managed Deployment / Refresh - Managed deployment...
-
It Support Analyst
hace 2 semanas
Barcelona, España Sdi Digital Group A tiempo completoIT SUPPORT ANALYST BARCELONA We are looking for an IT Technology Specialist to join our Global IT team based in Barcelona. The newly created role will be part of an existing team being built in the commercial center of Barcelona. RESPONSIBILITIES We are looking for an IT Support Analyst to join our Global IT team based in Barcelona. You will be responsible...
-
IT Support Engineer
hace 3 semanas
Barcelona, España Setesca A tiempo completoDescripción Join a Dynamic IT Helpdesk Team in the Heart of Barcelona! Have you got a flair for solving tech puzzles? We're seeking a skilled IT Helpdesk Support Engineer to enrich our client's esteemed support team. Become a vital part of our client digital operations in a role that combines professional challenges with a friendly work atmosphere!...
-
IT Desktop Support
hace 3 semanas
Barcelona, España Sharp Brains Ltd A tiempo completoJob Description - Deskside Support 1. The Deskside engineer will be L1 Skill level with at least 3-4 Years of relevant experience - End user domain and support handling the Incident /SR as assigned for resolution. 3. Provides Desktop support and support for Computer hardware systems, memory modules, and peripherals. 4. Handle basic issues related to...
-
IT Support Analyst
hace 4 semanas
Barcelona, España coty A tiempo completoIT SUPPORT ANALYST - BARCELONA We are looking for an IT Technology Specialist to join our Global IT team based in Barcelona. The newly created role will be part of an existing team being built in the commercial center of Barcelona. RESPONSIBILITIES We are looking for an IT Support Analyst to join our Global IT team based in Barcelona. You will be...
-
Barcelona, España ActioGlobal A tiempo completoWho are we? ActioGlobal is a boutique management consulting company with customers in 32 countries, 24 sectors. We transform leading brands such as Pepsico, Unilever, Nestlé, Danone, Siemens, BASF, Adevinta, Canon, etc. ActioGlobal believes in the power of business and work to change the world and to do good. Companies impact our day-to-day lives in many...
-
IT Support
hace 3 semanas
Barcelona, España K-LAGAN A tiempo completoIT Support Location: Barcelona, hybrid. In K-LAGAN we are waiting for you to continue growing together! We are an international strategic company of technological services, essentially committed to its team and to society. We offer solutions in IT services, engineering developments, electronics, and R&D projects. Our commitment is to hire the best...
-
IT Support Technician
hace 6 días
Barcelona, España Exoticca A tiempo completo**What Is Exoticca?** At Exoticca we are looking for people who want to offer their best to create unforgettable experiences for our customers. We are a young, dynamic, multicultural team in rapid international growth, seeking for new partners to help us create the best and most forward-thinking travel company of our generation. **Who we are?** The IT...
-
Senior Customer Support Engineer
hace 4 semanas
Barcelona, España Build38 A tiempo completo**Senior Customer Support Engineer** - Would you like to become part of our development team in Barcelona?_ We are looking for a **Senior Customer Support Engineer **to join us! **Here is a little taste of your challenge**: - Work with our customers across a wide range of topics, from basic administration of our SDK to deep consultative conversations...
-
Product Support Engineer
hace 4 semanas
Barcelona, España Claroty A tiempo completoClaroty empowers the world's largest enterprises to secure their cyber-physical systems across industrial (OT), healthcare (IoMT), and enterprise (IoT) environments: the Extended Internet of Things (XIoT). The Claroty Platform integrates with customers’ existing infrastructure to provide a full range of controls for visibility, risk and vulnerability...
-
Barcelona, España ActioGlobal A tiempo completoWho are we?ActioGlobal is a boutique management consulting company with customers in 32 countries, 24 sectors. We transform leading brands such as Pepsico, Unilever, Nestlé, Danone, Siemens, BASF, Adevinta, Canon, etc.ActioGlobal believes in the power of business and work to change the world and to do good. Companies impact our day-to-day lives in many...
-
IT support
hace 3 semanas
Barcelona, España Page Personnel A tiempo completoInternational School.|Located in Barcelona.This organisation is a reputable educational institution located in Barcelona. With a medium-sized team, the institution is recognised for its contribution to the not-for-profit sector, providing high-quality education and training to students.System Support: Provide technical support to users, addressing hardware,...
-
Cloud Support Engineer
hace 6 días
Barcelona, España Seqera Labs A tiempo completo**Seqera exists to make complex scientific data analysis accessible at any scale. Empowering scientists with modern software engineering for data analysis** We provide software for scientists solving today's most complex and important challenges from pioneering innovative therapeutics to unveiling the secrets of our universe. The journey began a decade ago...