Billing Associate Fluent in Dutch

hace 3 días

Barcelona Ciudad, España Page Personnel A tiempo completo

¿Dónde vas a trabajar?

International company located in Barcelona

¿Qué harás en tu nuevo puesto?

Billing Associate Fluent in Dutch will be responsible for:

Supporting not only the assigned region, but also overall Billing and Disputes if needed. Coordinating with local finance teams, Customer Service, Sales, and Operations. Escalating relevant matters to the Order to Cash Supervisor if needed, to ensure regions. Establishing and maintaining good relationships with other teams. Ensuring accurate and timely account set-up and updates to enable billing, communication, and service quality.Generating accurate and timely invoices, and credit notes if applicable, for customers. Monitoring billing transactions and sending invoices. Coordinating and attending to client and customer disputes, coordinating with local teams and other departments if needed, and ensuring escalations are properly handled in a customer-friendly manner. Being responsible for the dunning process and bad debt management. Ensuring quality customer interaction while improving satisfaction. Participating in and promoting a culture based on collaboration, teamwork, accountability, and inclusiveness within the team. Working towards Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) objectives for the month. Identifying areas that will benefit from process improvements to propose to the Supervisor Order to Cash and supporting selected projects. Providing clear, effective upward feedback and reporting.Ensuring compliance with operational accounting policies and procedures. Ensuring the integrity of the financial accounting systems and controls under his management.

¿A quién buscamos (H/M/D)?

Billing Associate Fluent in Dutch requires:

Experience in Order to Cash, Billing and Collections or Customer serviceOpen to work in international environmentsWorking knowledge of OtC processesDutch and English as business languagesExcellent interpersonal skills with the ability to influence and develop relations at all levelsFlexibility and ownershipTeam player in an multi-cultural environmentHigh degree of orientation in customer serviceGood negotiation skillsHigh School, Vocational Certificate, Post Secondary Diploma

Preferred skillsUniversity DegreeOther European LanguagesKnowledge of Microsoft OfficeSome knowledge of SAP preferable

¿Cuáles son tus beneficios?

Offered for Billing Associate Fluent in Dutch:

Experience in a very multinational environmentCompetitive compensation and benefits package in Barcelona

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