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Billing Associate with Dutch

hace 3 meses

Barcelona, España Page Personnel A tiempo completo
Immediate Incorporation|Indefinite Term Contract

International company located in Barcelona

Billing Associate with Dutch will be responsible for:

  • Supporting not only the assigned region, but also overall Billing and Disputes if needed.
  • Coordinating with local finance teams, Customer Service, Sales, and Operations.
  • Escalating relevant matters to the Order to Cash Supervisor if needed, to ensure regions.
  • Establishing and maintaining good relationships with other teams.
  • Ensuring accurate and timely account set-up and updates to enable billing, communication, and service quality.
  • Generating accurate and timely invoices, and credit notes if applicable, for customers.
  • Monitoring billing transactions and sending invoices.
  • Coordinating and attending to client and customer disputes, coordinating with local teams and other departments if needed, and ensuring escalations are properly handled in a customer-friendly manner.
  • Being responsible for the dunning process and bad debt management.
  • Ensuring quality customer interaction while improving satisfaction.
  • Participating in and promoting a culture based on collaboration, teamwork, accountability, and inclusiveness within the team.
  • Working towards Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) objectives for the month.
  • Identifying areas that will benefit from process improvements to propose to the Supervisor Order to Cash and supporting selected projects.
  • Providing clear, effective upward feedback and reporting.
  • Ensuring compliance with operational accounting policies and procedures.
  • Ensuring the integrity of the financial accounting systems and controls under his management.

Billing Associate with Dutch requires:

  • Experience in Order to Cash, Billing and Collections or Customer service
  • Open to work in international environments
  • Working knowledge of OtC processes
  • Dutch and English as business languages
  • Excellent interpersonal skills with the ability to influence and develop relations at all levels
  • Flexibility and ownership
  • Team player in an multi-cultural environment
  • High degree of orientation in customer service
  • Good negotiation skills
  • High School, Vocational Certificate, Post Secondary Diploma



Preferred skills

  • University Degree
  • Other European Languages
  • Knowledge of Microsoft Office
  • Some knowledge of SAP preferable

Offered for Billing Associate with Dutch:

  • Experience in a very multinational environment
  • Competitive compensation and benefits package in Barcelona