Customer Relationship Management Specialist

hace 1 mes

Madrid, España Abbott Laboratories A tiempo completo

About Abbott

At Abbott, weâre dedicated to helping people live more fully, in everything we do. Weâre creating the future of healthcare through life-changing technologies and products that make you healthier and stronger, quickly identify when you have a
medical need, and treat conditions to help you get back to doing what you love.

With headquarters in north suburban Chicago, we serve people in more than 160 countries with leading medical devices, diagnostics, nutrition products and branded generic medicines. Our 115,000 colleagues are helping millions of people to live better and healthier, every day around the world.

Abbott is a global healthcare leader, creating breakthrough science to improve peopleâs health. Weâre always looking towards the future, anticipating changes in medical science and technology.

Working at Abbott

At Abbott, you can do work that matters, grow, and learn, care for yourself and family, be your true self and live a full life. You will have access to:

  • Career development with an international company where you can grow the career you dream of.
  • A company named one of the most admired companies in the world by Fortune.
  • A company that is recognized as one of the best big companies to work for as well as a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

This position will be located in Madrid and it´s for our Cardiac Rhithm Management (CRM) division. Our business purpose is keeping your heart healthy with medical technologies that help you and your doctor better manage your health with pacemakers, cardiac defibrillators and resynchronization devices to control abnormal heart rhythms, and smartphone-compatible devices and insertable cardiac monitors to keep patients connected to their healthcare providers.

As a Customer Relationship Management Specialist, your primary focus is to support the sales and marketing teams in the execution and tracking of all Commercial Actions linked to the account planning process and also support to Distributors and Agents coordination.

What Youâll Do

  • Maintain and update tracking tools for all Commercial actions. This includes support to Account Planning, Activity tracking, sales performance and. ROI measurement.

  • Logistic coordination to account planning and tracking process with sales force

  • Support EMEA Commercial Excellence Team in tools and tactics roll-out for Spain  and Portugal.

  • Support Distributors and Agents duties acting as direct interface between CRM management and Indirect Partners. This includes contracts agreement follow-up and renewals, updates, and performance tracking and adherence to Abbott policies and procedures.

  • Support to Marketing Team and campaigns execution and tracking

  • Ensure that all EMEA current Business Ethics, Regulatory and Quality procedures are followed.

  • Represent the Company in a professional manner and with the highest integrity.

  • Report and keep his/her immediate Manager informs about his/her business progress and assisting him/her to be able to build the yearly operating plan.

  • Maintain business operations in accordance with corporate policies with respect to pricing, quotes, credit terms, and expense reporting.

Required Qualifications

  • University Degree or High School Degree + 8 years of relevant experience.

  • Proficient level in English

  • Proficient management of commercial tracking tools, especially Power BI

  • Ability to create and maintain complex ad-hoc metric tools: Power BI, Excel, â¦

  • Minimum 3 years of experience in Commercial &/or operational marketing

Preferred Qualifications

  • Basic Finance Skills

  • Excellent communication and interpersonal skills.

  • Assertive and self-confident.

  • Negotiation

  • Organization and prioritization abilities.

  • Stress resistant.

  • Discretion.

  • Team player.

Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.

Connect with us at www.abbott.com, on Facebook at www.facebook.com/Abbott and on Twitter @AbbottNews and @AbbottGlobal.

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