Guest Service Agent

Encontrado en: beBee S ES - hace 2 semanas

Barcelona, España Hilton Diagonal Mar Barcelona A tiempo completo
Description

A Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.

What will I be doing?

As a Guest Service Agent, you will accept, deliver and respond to guest and management messages, enquiries and emergencies using their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. A Guest Service Agent contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards:

  • Achieve positive outcomes from Guest queries in a timely and efficient manner
  • Accept and deliver all messages correctly and promptly for both Guests and management
  • Ensure all wake up calls take place at the correct time
  • Demonstrate knowledge of all hotel facilities and service and use up-selling techniques to promote these offerings when the appropriate
  • Handle emergency calls immediately and relay comprehensive and accurate information, as required
  • Demonstrate a high level of customer service at all times
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Attend appropriate training courses, when required
  • Demonstrate a knowledge of all hotel services, local attractions and landmarks in the hotel vicinity
  • Follow company brand standards
  • Assist other departments, as necessary
Requirements

What are we looking for?

Guest Service Agent serving Hilton brands are always working on behalf of our guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Positive attitude and good communication skills, especially on the telephone
  • Commitment to delivering a high level of customer service
  • Ability to work on your own and as part of a team
  • Competent level of IT proficiency
  • Languages: English 

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

  • Previous experience in a customer-focused industry

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all

DIVERSITY, EQUITY & INCLUSION IS AT THE CORE OF WHO WE ARE.

We are committed to an equitable and inclusive workforce that represents all ages, genders, sexual orientation, nationalities, ethnicities, disabilities, cultures and viewpoints. Grounded in our founding purpose, we foster an environment where Team Members can be their authentic selves. Our global brands provide meeting places for people to connect, creating a welcoming environment for all.

Source: Hospitality Online

  • Guest Service Agent

    Encontrado en: beBee S ES - hace 2 semanas

    Barcelona, España Hilton A tiempo completo

    A Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. What will I be doing? As a Guest Service Agent, you will accept, deliver and respond to guest and management messages,...

  • Guest Service Agent

    Encontrado en: beBee jobs ES - hace 2 semanas

    Barcelona, Barcelona, España Hilton A tiempo completo

    A Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.What will I be doing?As a Guest Service Agent, you will accept, deliver and respond to guest and management messages, enquiries...

  • Guest Service Agent

    hace 2 semanas

    Barcelona, España Hilton A tiempo completo

    A Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?**As a Guest Service Agent, you will accept, deliver and respond to guest and management messages,...

  • Guest Service Agent

    Encontrado en: beBee jobs ES - hace 2 semanas

    Barcelona, Barcelona, España Hilton Diagonal Mar Barcelona A tiempo completo

    A Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.What will I be doing?As a Guest Service Agent, you will accept, deliver and respond to guest and management messages, enquiries...

  • Guest Service Agent

    Encontrado en: beBee jobs ES - hace 2 semanas

    Barcelona, Barcelona, España Hilton A tiempo completo

    A Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer.What will I be doing?As a Guest Service Agent, you will accept, deliver and respond to guest and management messages, enquiries...

  • Guest Service

    hace 2 días

    Barcelona, España Hilton A tiempo completo

    Guest Service A Guest Service Agent accepts, delivers and responds to guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. **What will I be doing?**As a Guest Service Agent, you will accept, deliver and respond to guest and management...

  • Guest Service

    Encontrado en: Whatjobs ES C2 - hace 4 horas

    Barcelona, España Hilton Diagonal Mar A tiempo completo

    Empresas: Hilton Diagonal MarA Telephone Operator (Guest Service Agent) with Hilton Hotels & Resorts accepts, delivers and responds to Guest and management messages, enquiries and emergencies and uses their knowledge of the hotel facilities, services, and the local vicinity to quickly respond to the customer. What will I be doing? As a Telephone Operator...

  • Guest Service Line Agent

    hace 22 horas

    Barcelona, España Melia Hotels International A tiempo completo

    **Guest Service Line Agent - ME SITGES** **_“El mundo es tuyo con Meliá”_** Entrar en Meliá es emprender un viaje sin fronteras porque las posibilidades de crecer y formarse aquí son infinitas. Es saber que el mundo es tuyo y que puedes trabajar en muchos países. Y todo con la sensación de que formas parte de una gran familia. **MISIÓN**:El...

  • Guest Service Agent

    Encontrado en: Whatjobs ES C2 - hace 21 horas

    Barcelona, España InterContinental Barcelona A tiempo completo

    Empresas: InterContinental BarcelonaWe all take pride in being part of the world's largest luxury hotel family and serving as authentic ambassadors of the InterContinental® brand. As a Guest Service Agent, you will be responsible for meeting the needs of both internal and external customers, managing incoming hotel calls, and providing assistance and...

  • Guest Service Line Agent

    Encontrado en: beBee jobs ES - hace 7 días

    Barcelona, Barcelona, España Melia Hotels International A tiempo completo

    "El mundo es tuyo con Meliá" Entrar en Meliá es emprender un viaje sin fronteras porque las posibilidades de crecer y formarse aquí son infinitas. Es saber que el mundo es tuyo y que puedes trabajar en muchos países. Y todo con la sensación de que formas parte de una gran familia. Es saber que has empezado uno de los viajes más apasionantes de tu...

  • Reservations Agent

    hace 22 horas

    Barcelona, España Hilton A tiempo completo

    Reservations Agent A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A...

  • Reservations Agent

    hace 22 horas

    Barcelona, España Hilton A tiempo completo

    A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...

  • Reservations Agent

    hace 4 horas

    Barcelona, España Hilton A tiempo completo

    A Reservations Agent will serve as the main contact for room reservations at the hotel; and therefore, must offer an excellent service and influence the Guest decision to stay at the property. **What will I be doing?** As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. A Reservation Agent is...

  • Guest Relations

    Encontrado en: beBee S ES - hace 3 semanas

    Barcelona, España Hilton Diagonal Mar Barcelona A tiempo completo

    DescriptionA Guest Relations Team Member engages with our VIP Guests throughout the entire hospitality experience. From check-in to check-out, the Guest Relations Team is always prepared to respond to VIP Guest requests at concierge, during promotional activities, and more.What will I be doing?As a Guest Relations Team Member, you will serve on the Front...

  • Guest Service Line Agent

    hace 4 horas

    Barcelona, España Melia Hotels International A tiempo completo

    **_“El mundo es tuyo con Meliá”_** Entrar en Meliá es emprender un viaje sin fronteras porque las posibilidades de crecer y formarse aquí son infinitas. Es saber que el mundo es tuyo y que puedes trabajar en muchos países. Y todo con la sensación de que formas parte de una gran familia. **¿Cuáles serán tus principales funciones?** - Ofrecer a...

  • Guest Services Agent

    Encontrado en: Whatjobs ES C2 - hace 1 semana

    Barcelona, España Nobu Hotel Barcelona A tiempo completo

    Empresas: Nobu Hotel BarcelonaNobu Hotel Barcelona, designed by David Rockwell, is an iconic 23 story building with 360-degree views over the city all the way to the Mediterranean. It is centrally located in the Sants-Montjuic district, close to the historical center, popular museums and shopping. 259 spacious guestrooms and suites with panoramic windows...

  • Guest Services Agent

    Encontrado en: beBee S ES - hace 4 semanas

    Barcelona, España Nobu Hotel Barcelona A tiempo completo

    Nobu Hotel Barcelona, designed by David Rockwell, is an iconic 23 story building with 360-degree views over the city all the way to the Mediterranean. It is centrally located in the Sants-Montjuic district, close to the historical center, popular museums and shopping.259 spacious guestrooms and suites with panoramic windows feature cutting-edge technology,...

  • Guest Service Line Agent

    Encontrado en: Talent ES C2 - hace 1 semana

    Barcelona, España Melia Hotels International A tiempo completo

    “El mundo es tuyo con Meliá”   Entrar en Meliá es emprender un viaje sin fronteras porque las posibilidades de crecer y formarse aquí son infinitas. Es saber que el mundo es tuyo y que puedes trabajar en muchos países. Y todo con la sensación de que formas parte de una gran familia. Es saber que has empezado uno de los viajes más...

  • Guest Relations Supervisor

    Encontrado en: beBee jobs ES - hace 13 horas

    Barcelona, Barcelona, España Hilton A tiempo completo

    A Guest Relations Supervisor directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.What will I be doing?As Guest Relations Supervisor, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure...

  • Guest Relations Supervisor

    Encontrado en: beBee jobs ES - hace 1 semana

    Barcelona, Barcelona, España Hilton A tiempo completo

    A Guest Relations Supervisor directly addresses the needs of VIP and long-stay Guests and informs other Team Members of VIP/long-stay Guest needs in order to ensure an exceptional Guest experience.What will I be doing?As Guest Relations Supervisor, you will directly address the needs of VIP Guests and inform other Team Members of VIP needs in order to ensure...