Guest Services Agent

hace 1 mes

Barcelona, España Nobu Hotel Barcelona A tiempo completo
Nobu Hotel Barcelona, designed by David Rockwell, is an iconic 23 story building with 360-degree views over the city all the way to the Mediterranean. It is centrally located in the Sants-Montjuic district, close to the historical center, popular museums and shopping.

259 spacious guestrooms and suites with panoramic windows feature cutting-edge technology, complimentary espresso and tea and Natura Bisse amenities.

Nobu restaurant, complete with its signature sushi bar, lounge and private dining room, boasts unmatched views from the top floor. Kozara and terrace offer light bites. The Spa has steam, sauna, an indoor pool and a fitness center.

Job Summary:

Acknowledges welcomes and departs all guests/visitors arriving to/from the hotel, providing assistance with guests luggage.

Essential Functions

· Operate telephone switchboard station to answer telephone calls.
· Process guest requests for wake-up calls, screening calls, and other requests related to placing or receiving telephone calls.
· Advise guest of any messages (e.g., voicemail, mail, faxes) received for them, and send to room if required.
· Answer, record, and process all guest calls, requests, questions, or concerns.
· Receive, record, and relay messages accurately, completely, and legibly.
· Log all guest requests or issues into Hubs and follow up with guest to ensure their request has been met to their satisfaction.
· Coordinate with HSK all the lost items that the guests asked for.
· Provide information to guests about room features, property amenities, and local areas of interest.
· Assist guests with accessing the internet.
· Answer guest emails.
· Booking and managing of the requests for both external and internal services (restaurants reservations, car rental, massage, etc.)
· Prepare VIP guests list and communicate it to rest of the departments with the assigned amenities and handwritten welcome note.
· Answer all the positive reviews in Booking, Expedia, Google and Tripadvisor.

Conditions:

· Salary according to agreement
· Permanent contract
· Schedule: Flexible AM/PM
· Nobu Hospitality Career Plan

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