Customer Experience Ecommerce
hace 4 semanas
Oportunidad en Haier Smart Home España. La Compañía se encuentra en un ambicioso proceso de crecimiento comercial y liderazgo y necesita una persona apasionada, proactiva, autónoma que le motive unirse a un equipo emprendedor, joven y dinámico.
Una persona que demuestre los valores de Haier basados en el emprendimiento, innovación, distancia cero con el consumidor y pensamiento de ecosistema y IoT.
Buscamos un Customer Experience Ecommerce para responsabilizarse de garantizar una experiencia excepcional para los clientes de Haier en el ecommerce en España. Desde la gestión de consultas y seguimiento de pedidos hasta la resolución de problemas y la coordinación de servicios adicionales, su enfoque estará en proporcionar un servicio al cliente de alta calidad y mantener altos estándares de satisfacción del cliente en todas las interacciones.
Responsabilidades:
NPS:
- Generar informes periódicos sobre el NPS y tomar medidas para mejorar la satisfacción del cliente.
- Realizar un seguimiento proactivo de los comentarios de los clientes y gestionar su integración en las plataformas pertinentes.
Call Centre:
- Brindar soluciones eficaces a las consultas y problemas de los clientes a través del centro de llamadas.
- Gestionar descuentos, garantías, devoluciones y preguntas frecuentes de manera oportuna y efectiva.
Servicios:
- Coordinar servicios adicionales y logística para los clientes, asegurando un seguimiento adecuado y satisfactorio.
- Implementar medidas para mejorar el NPS en relación con los servicios prestados.
Logística:
- Gestionar retrasos en entregas, incidencias durante el transporte y cambios en las rutas o productos.
- Resolver problemas relacionados con productos dañados o defectuosos durante el envío.
Facturación:
- Gestionar cambios y reemisiones de facturas de manera precisa y oportuna.
- Garantizar una comunicación clara y eficaz con los clientes en relación con cuestiones relacionadas con la facturación.
Requisitos:
- Experiencia previa en atención al cliente y ecommerce, preferiblemente en el sector de electrónica de consumo o productos similares.
- Conocimientos sólidos de SAP, Salesforce, Magento y Microsoft Office.
- Excelentes habilidades de comunicación verbal y escrita en español.
- Capacidad para trabajar en un entorno dinámico y gestionar múltiples tareas simultáneamente.
- Orientación al cliente y capacidad para resolver problemas de manera eficiente.
Si estás interesado, envíanos tu curriculum a través del enlace.
-
Customer Experience Ecommerce
hace 4 semanas
Barcelona, Barcelona, España Haier Europe A tiempo completoOportunidad en Haier Smart Home España. La Compañía se encuentra en un ambicioso proceso de crecimiento comercial y liderazgo y necesita una persona apasionada, proactiva, autónoma que le motive unirse a un equipo emprendedor, joven y dinámico.Una persona que demuestre los valores de Haier basados en el emprendimiento, innovación, distancia cero con el...
-
Area Manager Customer Experience
hace 6 días
Barcelona, España Retail Talent Group A tiempo completoSomos una consultoría de selección especializada en retail, wholesale & eCommerce que trabaja con las mejores empresas del sector.Nuestro cliente es una multinacional referente en el sector retail. Buscamos una posición de management orientada a la postventa y atención al cliente. El objetivo del puesto mantener los estándares del customer experience...
-
Area Manager Customer Experience
hace 1 mes
Barcelona, España RETAIL TALENT GROUP A tiempo completoSomos una consultoría de selección especializada en retail, wholesale & eCommerce que trabaja con las mejores empresas del sector. Nuestro cliente es una multinacional referente en el sector retail. Buscamos una posición de management orientada a la postventa y atención al cliente. El objetivo del puesto mantener los estándares del customer experience...
-
Customer Experience Representative
hace 1 semana
Barcelona, Barcelona, España dsm-firmenich A tiempo completoCustomer Experience Representative Barcelona, Spain At dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace We are l ooking for an experienced professional who enjoys providing excellent service, a highly proactive individual to represent our values in front of our...
-
Customer Experience Representative
hace 5 días
Barcelona, España DSM A tiempo completoCustomer Experience Representative Barcelona, Spain At dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace We are looking for an experienced professional who enjoys providing excellent service, a highly proactive individual to represent our values in front of...
-
Customer Experience Director
hace 4 semanas
Barcelona, España AstraZeneca A tiempo completoAt AstraZeneca, we pride ourselves on crafting a collaborative culture that champions knowledge-sharing, ambitious thinking and innovation - ultimately providing employees with the opportunity to work across teams, functions and even the globe. Recognizing the importance of individualized flexibility, our ways of working allow employees to balance personal...
-
Customer Experience Representative
hace 1 semana
Barcelona, España dsm-firmenich A tiempo completoCustomer Experience Representative Barcelona, Spain At dsm-firmenich people are at the heart of the company. We are committed to equal employment opportunities and value diversity in the workplace We are l ooking for an experienced professional who enjoys providing excellent service, a highly proactive individual to represent our values in...
-
Customer Journey
hace 1 mes
Barcelona, España Hewlett Packard A tiempo completoWe're looking for a highly skilled, motivated, and experienced professional to join our HP Industrial Printing organization as the Customer Journey & Experience Manager. In this crucial role, you'll be responsible for developing and implementing robust processes, KPIs, quality improvements, and change management programs related to the Total Customer...
-
Danish Customer Experience Specialist
hace 1 mes
Barcelona, España PLP Group A tiempo completoJoin our team at PLP Group as a Danish Customer Experience Specialist and be part of our mission to simplify life for our customers. PLP Group is a leading provider of customer and employee engagement solutions, as well as business process outsourcing and on-demand services. With our commitment to delivering exceptional customer service, we are looking for...
-
Customer Experience Apprentice
hace 1 semana
Barcelona, España Dsm A tiempo completoCustomer Experience ApprenticeBarcelona, SpainHybrid1 year temporary contractJoin our team and become an integral part of our Customer Experience department, where you'll provide essential support and gradually take on greater responsibilities. With a focus on order management, logistics, and supply chain activities, you'll collaborate closely with diverse...
-
Customer Experience Solutions Lead
hace 1 mes
Barcelona, España Novartis Argentina A tiempo completoJob ID- 363329BR- Feb 01, 2023- Spain**Job Description**: - 58500 is the number of HCPs that we interact with every year in the Spanish healthcare system. In Novartis, we are constantly working to provide the best health solutions and focus on innovation to better communicate and engage with our professionals and patients.- Our Customer Experience Projects,...
-
Customer Experience Solutions Lead
hace 1 mes
Barcelona, España Novartis A tiempo completo58500 is the number of HCPs that we interact with every year in the Spanish healthcare system. In Novartis, we are constantly working to provide the best health solutions and focus on innovation to better communicate and engage with our professionals and patients.- Our Customer Experience Projects, are key to develop a customer centric mindset in the...
-
Customer Experience Agent
hace 1 semana
Barcelona, Barcelona, España Blu Selection A tiempo completoAre you interested in food retail industry or do you like helping people on a daily basis? If you dream of beautiful beaches and an international city surrounded by both coastal towns and mountains. Barcelona offers all this including delightful gastronomic experiences of Spanish, Catalan and world cuisine.Your responsibilities and impact working as Customer...
-
Customer Experience Agent
hace 1 semana
Barcelona, Barcelona, España Blu Selection A tiempo completoAre you interested in food retail industry or do you like helping people on a daily basis? If you dream of beautiful beaches and an international city surrounded by both coastal towns and mountains. Barcelona offers all this including delightful gastronomic experiences of Spanish, Catalan and world cuisine.Your responsibilities and impact working as Customer...
-
Control De Calidad Customer Experience
hace 6 días
Barcelona, España Engel A tiempo completo**¿Te gustaría trabajar en proyectos punteros e innovadores en una empresa en plena expansión? En ENGEL ENERGY te estamos buscando.**Engel Energy es una de las compañías pioneras en España en Energía. Nos dedicamos a diseñar y ejecutar proyectos fotovoltaicos a medida.Nuestro creciente negocio está buscando un/a **CONTROL DE CALIDAD CUSTOMER...
-
Customer Experience Specialist Data Analyst
hace 2 días
Barcelona, España Allianz Popular Sl. A tiempo completoCustomer Experience Specialist Data AnalystAre you passionate about transforming customer feedback into actionable insights? We're looking for a Customer Experience Specialist to join our dynamic team. In this role, you will be pivotal in managing and analyzing NPS survey data to enhance our customer understanding and drive strategic improvements across the...
-
Customer Experience Apprentice
hace 1 semana
Barcelona, España dsm-firmenich A tiempo completoCustomer Experience Apprentice Barcelona, Spain Hybrid 1 year temporary contract Join our team and become an integral part of our Customer Experience department, where you'll provide essential support and gradually take on greater responsibilities. With a focus on order management, logistics, and supply chain activities, you'll collaborate...
-
Customer Experience Apprentice
hace 1 semana
Barcelona, España DSM A tiempo completoCustomer Experience Apprentice Barcelona, Spain Hybrid 1 year temporary contract Join our team and become an integral part of our Customer Experience department, where you'll provide essential support and gradually take on greater responsibilities. With a focus on order management, logistics, and supply chain activities, you'll collaborate...
-
Ecommerce Internship
hace 4 semanas
Barcelona, España HEREU STUDIO SL A tiempo completoProviding support to the Ecommerce Manager with the daily tasks: - Product database - Customer service - Refunds and Exchanges - Inventory - Reports /Analysis We are looking for students who are interested in working within the fashion industry and want to learn the insights of the E-commerce department.
-
Customer Experience Partner
hace 2 días
Barcelona, España A.P. Moller - Maersk A tiempo completoCustomer Experience Partner page is loaded Customer Experience Partner Apply locations ESMAD01 - Madrid - Parque Empresarial "La Finca" ESP - Barcelona time type Full time posted on Posted 5 Days Ago job requisition id R104181 Opportunity At Maersk, we are pioneers in logistics. We are embarking on a bold new direction, expanding our capabilities to become a...