Recepcionista - (Islas Baleares)
hace 4 semanas
About Four Seasons Resort Mallorca at Formentor: The Four Seasons Resort Mallorca is perched on the spectacular Formentor Peninsula and backed by panoramic vistas of the Mediterranean and the surrounding landscapes, the hotel was originally opened in 1929 within an expansive private estate. Currently undergoing restoration and renovation, this stunning historic property is scheduled to open its doors as a Four Seasons resort in mid-2024.? ?The resort will have a total of 109 rooms and suites, culinary experiences, including a signature restaurant, a beachfront restaurant and café, and a poolside bar and grill, events space, spa and fitness facilities, direct access to the beach, adult pool access to the beach, adult pool and vitality pool, Kids for All Seasons, and a wine tasting experience in the vineyards. About the Role of Front Desk Agent: - Checks in guest in an efficient and friendly manner, using guest name whenever possible.? Assures that guest is assigned type of room requested, credit or method of payment is established, the correct rate is charged and issues correct keys to the guest. - Handover with Concierge - Go through Daily Cover - Focused on VIP arrivals, INH, and departures and hotel events / site inspections. - Give directions to all non in house clients to outlets or event spaces. - Arranges for luggage to be delivered to guest room. - Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolves customer complaints; assists guests inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc. Responds to all guest requests in an accurate and timely manner. - Utilizes a variety of computer systems to complete the daily task as requested by the Manager On Duty.
Requisitos : A genuine passion for delivering the highest level of service is needed. You should have attention to detail, strong interpersonal and communication skills, the ability to multi-task with excellent organizational skills, be a team player and bring your personal touch and energy to our guest experiences. We are looking for a special individual, who shares our passion for excellence and delights in the magic of delivering special experiences and memories for our guests. The candidate must have a flexible schedule with the ability to work on different shifts. The applicants must have the legal right to work in Spain and have fluency in English and Spanish.
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