Customer Experience Management
hace 2 semanas
Hotel 4* en el Sur de Tenerife necesita incorporar a una persona que lidere el departamento de Atención al Cliente. Funciones principales: 1. Crear estrategias centradas en el cliente: debe desarrollar estrategias centradas en el cliente, con la finalidad de que el cliente se sienta respaldado, escuchado, atendido y consentido por la empresa. 2. Coordinar los esfuerzos de otras áreas: coordinar a las demás áreas o equipos de la organización, al mismo tiempo que respeta sus objetivos y metas particulares, para generar una experiencia integral enfocada en los clientes. Por lo tanto, tendrá una relación estrecha con varios departamentos en la compañía. 3. Investigar y analizar al cliente dentro del mercado: entender cómo se mueve el consumidor dentro de un contexto y mercado específicos, así como investigar sobre las innovaciones, tendencias, hábitos de consumo y analizar los datos de los clientes para usarlos en sus estrategias y acciones. 4. Medir la satisfacción del cliente: establecer indicadores para monitorear y evaluar los resultados derivados de sus estrategias para saber qué puede mejorar. 5. Optimizar la experiencia del cliente: atenderá hasta el mínimo detalle para que el consumidor se sienta tranquilo y satisfecho. Sus acciones continuarán para convertirlos en embajadores de marca. Además, hará sugerencias a los otros equipos en la organización para afinar el trato, atención, comunicación e interacción con los clientes. Comptencias nevesarias: Pensamiento estratégico: para determinar los mejores objetivos y el camino adecuado para alcanzarlos; además sabrá qué recursos humanos y tecnológicos necesitará para su labor. Liderazgo: inteligencia emocional y equilibrio para manejar las relaciones interpersonales, liderar grupos o equipos de trabajo y ser un ejemplo del trato que brindan los empleados a los clientes. Creatividad: para proponer acciones en beneficio del cliente. Además, buscará innovar y dar soluciones para superar las expectativas de los consumidores y darles algo mejor de lo que imaginaban. Comunicación y empatía: capacidad de comunicación al interior de la empresa porque tratará con diferentes equipos y perfiles, además de poseerá la empatía para respetar el trabajo de los demás.
Requisitos : Grado en Turismo o similar Idiomas Inglés C1 o nivel conversacional avanzado Se valoran otros idiomas Se valora conocimientos de software de gestión hotelera Noray o similar Se valora Residencia en el sur de Tnerife
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Customer Experience Management
hace 4 semanas
Arona, España Eduka-te Solutions A tiempo completo**Descripción**: Hotel 4* en el Sur de Tenerife necesita incorporar a una persona que lidere el departamento de Atención al Cliente. Funciones principales: 1. Crear estrategias centradas en el cliente: debe desarrollar estrategias centradas en el cliente, con la finalidad de que el cliente se sienta respaldado, escuchado, atendido y consentido por la...
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Operations Manager
hace 5 meses
Arona, España MTS Globe Spain A tiempo completo*** Key responsibilities: - Be the responsible and the first contact for any issues of the tour operator, attending to their needs and unforeseen events. - Coordination and prioritization of requests from the tour operator. - Support the daily operations of the tour operator. - Supervise and coordinate tasks of the different departments that provide...
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Excursions Agent
hace 5 meses
Arona, España MTS Globe Spain A tiempo completo**Responsibilities**: - Design and elaboration of the excursion program in Tenerife. - Contracting of new product of activities and excursions - Booking management with clients and suppliers - Sales settlement with guides, TTOO and collaborators. - Invoicing - Receipt and validation of invoices - Incident management - Minimum 2 years experience in a similar...
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Booking Agent
hace 5 meses
Arona, España MTS Globe Spain A tiempo completoWe are looking for a Booking Agent to join our incoming agency in Tenerife to reinforce our team for next season. As Booking agent, you will be responsible for the booking management, stop sales, allotment control and following up the booking in our destination. If you enjoy managing bookings and ensuring a high quality of service, we are waiting to meet...
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Booking Agent
hace 5 meses
Arona, España MTS Globe Spain A tiempo completoWe are looking for a Booking Agent to join our incoming agency in Tenerife to reinforce our team for next season. As Booking agent, you will be responsible for the booking management, stop sales, allotment control and following up the booking in our destination. If you enjoy managing bookings and ensuring a high quality of service, we are waiting to meet...
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Booking Manager
hace 2 meses
Arona, España MTS Globe Spain A tiempo completoWe are looking for a Booking Manager to join our incoming agency in the South of Tenerife to reinforce our team. As Booking Manager, you will be responsible of coordinating a team which is responsible for the booking management, stop sales, allotment control and following up the booking in our destination. If you enjoy managing bookings and ensuring a high...
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Transfer Agent
hace 3 meses
Arona, España MTS Globe Spain A tiempo completoMTS Globe Spain MTS Globe is the biggest independently owned incoming company in Europe. Our network includes 65 destination offices in 19 countries in and around the Mediterranean Sea, the Atlantic Ocean, Northen Africa, the Black Sea, the Arabian Gulf and Mexico´s Caribbean Coast. Since its foundation in 1967, MTS Globe has built up a strong market...
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Transfer Agent
hace 5 meses
Arona, España MTS Globe Spain A tiempo completoWe are looking for a Transfer Agent to join our incoming agency in Tenerife to reinforce our team for next season. As a Transfer Agent you will be responsible to manage and control transfer routes in Tenerife, having a close relationship with TTOO to ensure the best quality of service and also manage incidents. If you enjoy optimizing the grouping for a...
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Transfer Agent
hace 3 meses
Arona, España MTS Globe Spain A tiempo completoWe are looking for a Transfer Agent to join our incoming agency in Tenerife to reinforce our team for next season. As a Transfer Agent you will be responsible to manage and control transfer routes in Tenerife, having a close relationship with TTOO to ensure the best quality of service and also manage incidents. If you enjoy optimizing the grouping for a...
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Groups Agent
hace 5 meses
Arona, España MTS Globe Spain A tiempo completoWe are looking for a Groups Agent to reinforce our team in Tenerife. As a Groups Agent you will be responsible for coordinating groups/events, as well as organizing and following up on events. **Responsabilities**: - Plan and create tailor-made offers. - Create standard pricing tables for excursions and transfers. - Prepare and send detailed proposals and...
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Transfer Agent
hace 3 semanas
Arona, Santa Cruz de Tenerife, España MTS Globe Spain A tiempo completoMTS Globe SpainWe are seeking a skilled Transfer Agent to reinforce our team in Tenerife. As a Transfer Agent, you will be responsible for managing and controlling transfer routes, ensuring the best quality of service, and resolving incidents. Your expertise in optimizing transfer routes and designing efficient transfer plans will be crucial to our...
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Transfer Agent
hace 5 meses
Arona, España MTS Globe Spain A tiempo completoWe are looking for a Transfer Agent to join our incoming agency in Tenerife to reinforce our team. As a Transfer Agent you will be responsible to manage and control transfer routes in Benidorm, having a close relationship with TTOO to ensure the best quality of service and also manage incidents. If you enjoy optimizing the grouping for a transfer and...
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Transfer Agent
hace 2 semanas
Arona, Santa Cruz de Tenerife, España MTS Globe Spain A tiempo completoMTS Globe SpainWe are seeking a skilled Transfer Agent to reinforce our team in Tenerife. As a Transfer Agent, you will be responsible for managing and controlling transfer routes, ensuring a high level of service quality and managing incidents. If you enjoy optimizing transfer routes and designing efficient transfer plans, we would like to meet you.Main...
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Transfer Agent
hace 2 meses
Arona, Santa Cruz de Tenerife, España MTS Globe Spain A tiempo completoAbout MTS Globe SpainMTS Globe Spain is a leading incoming agency in Europe, with a strong presence in 27 source markets and a network of 65 destination offices in 19 countries. Our company serves over 5.3 million customers with 27 million overnights per year in over 250 hotels, offering customized solutions, advanced technological integrations, and...
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Transfer Agent
hace 2 meses
Arona, Santa Cruz de Tenerife, España MTS Globe Spain A tiempo completoAbout MTS Globe SpainMTS Globe Spain is a leading incoming agency in Europe, with a strong presence in 27 source markets and a network of 65 destination offices in 19 countries. Our company serves over 5.3 million customers with 27 million overnights per year in over 250 hotels, offering customized solutions, advanced technological integrations, and...
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Transfer Agent
hace 2 meses
Arona, Santa Cruz de Tenerife, España MTS Globe Spain A tiempo completoAbout MTS Globe SpainMTS Globe Spain is a leading incoming agency in Europe, with a strong presence in 27 source markets and a network of 65 destination offices in 19 countries. Our company has a rich history, dating back to 1967, and has built a reputation for providing high-quality services to our clients.Our VisionAt MTS Globe Spain, our vision is to...
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Transfer Agent
hace 2 meses
Arona, Santa Cruz de Tenerife, España MTS Globe Spain A tiempo completoAbout MTS Globe SpainMTS Globe Spain is a leading incoming agency in Europe, with a strong presence in 27 source markets and a network of 65 destination offices in 19 countries. Our company has a rich history, dating back to 1967, and has built a reputation for providing high-quality services to our clients.Our VisionAt MTS Globe Spain, our vision is to...
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Excursions Agent
hace 5 meses
Arona, España MTS Globe Spain A tiempo completoKey responsibilities: - Develop and execute sales strategies, marketing campaigns, B2B online marketing - Be in contact with the excursions providers and TTOO to check and renegotiate offers - Sales settlement with TTOO and collaborators. - Contracting of new product of activities and excursions - Manage client complaint with the TTOO and other internal...
