Operations Manager

***

Key responsibilities:

- Be the responsible and the first contact for any issues of the tour operator, attending to their needs and unforeseen events.
- Coordination and prioritization of requests from the tour operator.
- Support the daily operations of the tour operator.
- Supervise and coordinate tasks of the different departments that provide services to the tour operator: booking, transfers, excursions and airport services.
- Service quality management
- Being the point of contact for providers, suppliers, incoming agency and tour operator to ensure the quality of the service.
- Manage incidents related to the tour operator operations.
- Daily contact and accompaniment of tour operator members whenever necessary.
- Providing support to the airport service in different situations such as flights that cannot take off, overnight management, Fam trips, product visits, etc.
- 3 years of experience in a similar role
- Experience working with traditional tour operators
- Bachelor degree in Tourism or similar
- Team management skills
- Ability to build strong relationships with key accounts and Business Partners
- Excellent communications and management skills between providers/clients.
- Advanced knowledge of Microsoft Office.
- Driving License and own car.
- High level of English and Spanish required, other languages are a plus.