Night receptionist

Encontrado en: Whatjobs ES C2 - hace 2 semanas

Barcelona, España Hilton Diagonal Mar A tiempo completo
Empresas: Hilton Diagonal Mar
Do you want to be part of our company? Hilton Diagonal Mar Barcelona is looking for a Night receptionist to join our team As Night Receptionist, you will provide night-hour reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required. A Night Receptionist contributes to the first impressions of our Guests and, therefore, must perform the following tasks to the highest standards: -Achieve positive outcomes from Guest queries in a timely and efficient manner -Ensure an efficient reception experience for Guests, including check in/out, and complete audit procedures, as required -Ensure that both the Night Manager and Night Reception Supervisors are kept fully aware of any relevant feedback from guests and, or, other departments -Demonstrate a high level of customer service at all times -Attend appropriate training courses, when required, and assist with the Night Team's training and development efforts -Demonstrate a knowledge of hotel room categories, room rates, packages, promotions and other general product knowledge necessary to perform daily duties -Maximize room occupancy and use up-selling techniques to promote hotel services and facilities -Use the correct procedures regarding the acceptance of foreign currencies, credit cards and cash in accordance with the hotel credit policy -Act in accordance with policies and procedures when working with front of house equipment and property management systems -Follow company brand standards -Assist other departments, as necessary DIVERSITY, EQUITY & INCLUSION IS AT THE CORE OF WHO WE ARE. We are committed to an equitable and inclusive workforce that represents all ages, genders, sexual orientation, nationalities, ethnicities, disabilities, cultures and viewpoints. Grounded in our founding purpose, we foster an environment where Team Members can be their authentic selves. Our global brands provide meeting places for people to connect, creating a welcoming environment for all.
Requisitos : -Previous experience in this position -Fluent in Spanish and English. Knowledge of other languages will be an advantage -Positive attitude and good communication skills -Commitment to delivering a high level of customer service -Excellent grooming standards -Ability to work on your own and as part of a team

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