Product Excellence Specialist

hace 3 semanas

Barcelona, España Exoticca A tiempo completo

What is Exoticca?

Do you like traveling? Do you enjoy the exotic? Do you like challenges? If the answer is YES, welcome to Exoticca Exoticca is a company that started in 2013 by professionals specialized in the creation and online distribution of trips. Our mission is to offer our clients the possibility to visit the most beautiful and stimulating places on our planet, though the best holiday packages, at unbelievable prices. We are a highly ambitious and well-funded start-up, backed by top national and international investors that have also participated in the growth of other success stories, such as SinDelantal.com, or Idealista, among others.

At Exoticca we are looking for people who want to offer their best to create unforgettable experiences for our customers. We are a young, dynamic, multicultural team in rapid international growth, seeking new partners to help us create the best and most forward-thinking travel company of our generation.


What do we do?

Joining the Product Excellence team in the Product Department, you will be responsible for managing product quality insights and projects, addressing business and customer experience needs. As a team contributor, you will help in implementing and scaling our product quality standards across all destinations, ensuring extraordinary experiences for our customers.

Be a part of a team where you will be:

  • Constantly be on the lookout for ways to improve the product user experience, identifying issues to deliver better value to the customers.
  • Assist in the product onboarding process as well as monitor and contributes to product optimization with cross-functional teams (Product, Legal, Web, Marketing, Customer Service).
  • Support the development of quality strategies and initiatives to assist the department in achieving product growth and product management goals.
  • Monitoring and of product pages and reviews, to address issues and guarantee Travel Product NPS and CSat targets (corrective action reports and follow-up).
  • Help design, document, and maintain processes within the Product Department.
  • Assist in implementation, audit, and training of quality initiatives to our suppliers and internal teams.

Requirements

  • Bachelor´s degree in hospitality, travel, tourism or any related field is preferred but not essential.
  • +3 years’ experience working with DMC/OTA´s / Experience in Retail is a plus.
  • Proactive, detail and customer oriented, with good organizational skills.
  • Excellent communications and problem-solving skills between external and internal stakeholders.
  • Good knowledge of Microsoft Office, CRM is an advantage (Salesforce or similar).

Benefits

  • Competitive compensation package in line with job responsibilities and experience.
  • Additionally, we propose the use of flexible compensation management for diet, transportation, private health insurance with Cobee.
  • Hybrid work model. Offices in the heart of Barcelona (right next to Plaça Catalunya).
  • Permanent contract from the start.
  • Travel packages at reduced prices
  • Referral bonus, if you bring people as talented as you.
  • Unlimited coffee, team lunches, English lesson, bi-anual company parties.
  • And last but not least, becoming part of a fun and motivated multicultural team at an agile and rapid growing organization

Exoticca is an equal opportunity employer. Diversity and inclusiveness are our core. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under European, country, or local law.

#LI-Hybrid

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