Customer Solution Specialist

hace 4 semanas


Barcelona, España MediaMarktSaturn Retail Group A tiempo completo

Tus tareas

LO QUE HARÁS / ASÍ SERÁ TU DÍA A DÍA

Dar solución a las consultas de nuestros clientes siguiendo los procedimientos establecidos para conseguir la máxima satisfacción de nuestros clientes.  Proponer planes de acción de mejora continua de los procedimientos. Cumplimiento de los KPI's establecidos tanto cualitativos y cuantitativos. Soporte a tiendas físicas en la resolución de incidencias de clientes web. Definición y comunicación con tiendas de procesos online. Reportar incidencias a áreas funcionales y buscar soluciones a cliente. Gestión de abonos y compensaciones a cliente. Gestión de comunicaciones masivas a cliente.

Tu perfil

LO QUE ESPERAMOS DE TI

Motivación  Proactividad  Actitud comercial  Adaptación a nuevos retos  Capacidad para trabajar bajo presión  Vocación de servicio al cliente  Rapidez de comprensión  Empatía  Experiencia en servicios de eCommerce  Capacidad para trabajar en equipo  Conocimientos de retail y consumo electrónico  Preferible experiencia en atención telefónica y/o gestión de reclamaciones. 

Sobre nosotros

¿Quieres formar parte del futuro del retail? Let's Go

En MediaMarkt, "Let's Go" es más que un eslogan, es una actitud. Nos encanta la tecnología y queremos insprirar a nuestros/as clientes/as y a nuestro equipo. Buscamos talento para compartir esta pasión por ofrecer la experiencia de compra del futuro, junto a un equipo de más de 7.000 personas en España.

Sobre MediaMarkt

MediaMarkt es la compañia omnicanal líder en España y Europa en el sector de la distribución de electrónica de consumo y servicios relacionados. Formamos parte del grupo MediaMarktSaturn, con más de 1.000 tiendas en 13 países y un equipo de más de 52.000 personas.
En España, contamos con 110 establecimientos y la tienda Online, un Centro Logístico y HUB de Servicios en Pinto (Madrid), y las Oficinas Centrales situadas en El Prat de Llobregat (Barcelona).
Trabajamos cada día para ser la primera opción de nuestros/as clientes/as como retailer omnicanal de confianza, ofreciendo soluciones a medida en un mundo guiado por la tecnolgía.
Nuestro éxito se basa en la adaptación constante a las nuevas tendencias de consumo, la extensa variedad de productos, servicios y soluciones; y la experiencia de compra ùnica y personalizada. Todo ello, con un firme compromiso para dejar un legado positivo derivado de nuestra a actividad, tanto a la sociedad como al entorno.
Nos encantará que te unas a nuestro equipo Let's Go

Additional Benefits

Job Infos

​Location: El Prat De Llobregat

Media Markt Saturn Administración España

Department: HQ - Servicio de atención al cliente

Entrylevel: Profesionales

Type of Employement: Tiempo Completo

Working Hours: 40

Persona: Job Requisition HQ Employee

Recruiter:

Recruiter: Camila Pigatto Vie 


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