O2C Strategic Customers Administrator

hace 4 semanas

Barcelona, España Page Personnel A tiempo completo
O2C Strategic Customers Administrator French Speaker |PageGroup SSC

PageGroup SSC

Position Purpose:

As an O2C Strategic Customers Administrator with French, you will have a unique opportunity to join a brand-new team and play a critical role in managing Strategic & Key Clients from an Order-to-Cash (O2C) perspective. Your primary responsibility will be to ensure seamless and efficient O2C process management for our key clients. This role demands a deep understanding of the O2C cycle (onboarding, billing & compliance, credit & collections), strong analytical, problem-solving, and interpersonal skills.

Primary Responsibilities:

  • Build and maintain strong relationships with strategic customers & stakeholders by serving as the main point of contact for O2C related inquiries and concerns.
  • Work in partnership and coordinate with cross-functional teams (Sales, KAM, Collectors, Tender, Credit Management, and others) to mitigate risks, anticipate needs and maximize the client experience.
  • EnsurethatO2C processes for Strategic & Key Customers comply with company policies:
    • Verify and approve the contractual obligations (related to O2C process) agreed with the clients.
    • Ensure accurate processing of sales orders & compliance with Global Policy.
    • Process internal and external audit requests.
  • Ensure timely invoicing, resolve any discrepancies or issues promptly.
  • Monitor outstanding receivables, follow-up on overdue payments, and work closely with main stakeholders to resolve any payment issues.
  • Support further development of the team and processes:
    • Analyze and streamline O2C processes to ensure efficiency in handling of sales orders, invoices, and payments of Strategic Clients & Key Accounts.
    • Generate regular reports and provide analysis on O2C performance, identifying areas for improvement.
    • Identify opportunities for automation in the O2C cycle to increase efficiency and enhance the client experience.

Skills & Competences

  • Strong analytical and problem-solving skills to identify and resolve complex issues.
  • Expertise in the O2C process from order-to-cash (including order management, invoicing, collections, and dispute resolution).
  • Ability to manage and prioritize multiple projects simultaneously and meet deadlines under pressure.
  • Excellent communication and interpersonal skills to build and maintain relationships with key stakeholders, including customers and internal departments.
  • Knowledge of billing systems and software to automate processes and improve efficiency.
  • Ability to work independently and as part of a team.
  • Understanding of strategic account management and the ability to develop and implement strategies to improve customer satisfaction and retention.
  • Experience with contract management and the ability to ensure that billing is following contractual terms.
  • Knowledge of international billing and the ability to handle complex billing issues for global clients.
  • Knowledge of auditing and the ability to perform audits of the O2C process.
  • Experience with process improvement and the ability to identify and implement opportunities to improve the efficiency and effectiveness of the O2C process.
  • The ability to adapt quickly in a volatile environment and think outside the box.



About you

  • Fluency in French and English is a must (additional languages is a plus: Spanish, Italian, Dutch, German).
  • Prior experience of:
    • working in shared service center environment
    • working in an administrative position or Finance Department
    • collaborating effectively with international/cross-functional teams
  • Experience in a very multinational environment (+40 nationalities in the SSC)
  • Competitive compensation and benefits package in Barcelona, various well-being activity options
  • Restaurant tickets

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