Support & Sys Admin Manager

hace 4 semanas

Barcelona, España Univrse A tiempo completo

Univrse is a Barcelona-based VR studio developing Univrse Framework, a solution that revolutionizes location-based VR experiences (www.univr.se ).

Our multidisciplinary and international team combines the physical, digital, and virtual worlds to create fascinating experiences.❤️ We love to open new paths to find unconventional solutions in the field of XR technologies.

What are we looking for?

As the Support & Sys Admin Manager (small team), you will play a pivotal role in ensuring the seamless operation of location-based LBVR (Location Based Virtual Reality) installations operating our Unity-based software, Univrse Experience Manager.
This dual-role position requires a seasoned professional with extensive experience in technical support, team leadership, and systems administration. You will be responsible for leading a support team dedicated to resolving remotely technical issues at client venues and overseeing the office sysadmin team to maintain internal IT infrastructure.

Requirements

  • Bachelor's degree in computer science, information technology, or a related field.
  • Proven experience (5+ years) in technical support, preferably in VR or gaming industry.
  • Strong leadership skills with experience managing technical teams.
  • In-depth knowledge of Unity and VR technologies.
  • Solid understanding of IT infrastructure and systems administration.
  • Excellent communication skills with the ability to engage with clients and internal stakeholders.

What will you do?

Technical Support Leadership:

  • Lead and mentor a support team responsible for resolving software, hardware and staff misprocesses issues at client venues. 
  • Prioritize and manage support requests, ensuring timely and effective resolution.
  • Create and update user manuals for the local teams managing the experiences.
  • Collaborate with the development and QA teams to escalate and address complex technical issues.
  • Document issues and provide reporting to the project managers and product and content teams..
  • Development of best practices.

Client Relationship Management:

  • Act as a point of contact for high-level technical escalations and engage with clients to ensure their satisfaction and resolution of issues.
  • Collaborate with the product and studio teams to gather client feedback for continuous software and content improvement.

Office Sysadmin Leadership:

  • Oversee the office sysadmin team responsible for maintaining internal IT infrastructure, including servers, networks, and workstations.
  • Implement and enforce security measures to protect company data and ensure compliance with industry standards.

Systems Maintenance and Optimization:

  • Develop and implement processes for proactive monitoring and maintenance of VR installations and internal systems.
  • Identify opportunities for system optimization and implement improvements to enhance overall performance.

Team Development and Training:

  • Conduct regular performance evaluations and provide guidance for professional development to both the support and sysadmin teams.

Continuous Improvement:

  • Drive initiatives for continuous improvement in both support and sysadmin functions, identifying areas for process enhancement and efficiency.


️ Language requirements

Must have an excellent level of Spanish

An at least intermediate level of English

Benefits

A young, international, and dynamic work environment that is constantly growing.

The chance to work on cutting-edge experiences.

Work with talented people who are industry pioneers.

Opportunities to experiment with innovative technologies.

✅ A competitive salary based on knowledge and experience.

Breakfast, fruit & snacks.

‍♀️ Beach volleyball on Tuesdays (during the summer).

Creative retreat with the whole team.

Frequent cultural and leisure activities.

  • Support & Sys Admin Manager

    hace 4 días

    Barcelona, Barcelona, España Univrse A tiempo completo

    Univrse is a VR studio in Barcelona creating Univrse Framework, a game-changer for location-based VR experiences.Our diverse team merges physical, digital, and virtual worlds to craft captivating experiences. We thrive on blazing new trails and offering fresh solutions in XR technologies.We're on the lookout for:The role of Support & Sys Admin Manager...

  • Support & Sys Admin Manager

    hace 4 días

    Barcelona, Barcelona, España UNIVRSE A tiempo completo

    Univrse is a Barcelona-based VR studio developing Univrse Framework, a solution that revolutionizes location-based VR experiences ).Our multidisciplinary and international team combines the physical, digital, and virtual worlds to create fascinating experiences. We love to open new paths to find unconventional solutions in the field of XR technologies. What...

  • Support & Sys Admin Manager

    hace 2 meses

    Barcelona, España Univrse A tiempo completo

    Our multidisciplinary and international team combines the physical, digital, and virtual worlds to create fascinating experiences.❤️ We love to open new paths to find unconventional solutions in the field of XR technologies. **What are we looking for?** As the Senior Support Manager and Office SysAdmin Lead, you will play a pivotal role in ensuring the...

  • Support & Sys Admin Manager

    hace 4 semanas

    Barcelona, España Univr A tiempo completo

    Univrse is a Barcelona-based VR studio developing Univrse Framework, a solution that revolutionizes location-based VR experiences (www.univr.se ). Our multidisciplinary and international team combines the physical, digital, and virtual worlds to create fascinating experiences.? We love to open new paths to find unconventional solutions in the field of XR...

  • Support & Sys Admin Manager

    hace 3 semanas

    Barcelona, España Univr A tiempo completo

    Univrse is a Barcelona-based VR studio developing Univrse Framework, a solution that revolutionizes location-based VR experiences (www.univr.se ). Our multidisciplinary and international team combines the physical, digital, and virtual worlds to create fascinating experiences.? We love to open new paths to find unconventional solutions in the field of XR...

  • Support & Sys Admin Manager

    hace 4 días

    Barcelona, Barcelona, España Univr A tiempo completo

    Univrse is a Barcelona-based VR studio developing Univrse Framework, a solution that revolutionizes location-based VR experiences ).Our multidisciplinary and international team combines the physical, digital, and virtual worlds to create fascinating experiences.? We love to open new paths to find unconventional solutions in the field of XR technologies....

  • Support & Sys Admin Manager

    hace 4 días

    Barcelona, Barcelona, España Univr A tiempo completo

    Univrse is a Barcelona-based VR studio developing Univrse Framework, a solution that revolutionizes location-based VR experiences ( ). Our multidisciplinary and international team combines the physical, digital, and virtual worlds to create fascinating experiences. We love to open new paths to find unconventional solutions in the field of XR technologies. ...

  • Support & Sys Admin Manager

    hace 4 días

    Barcelona, Barcelona, España Univr A tiempo completo

    Univrse is a Barcelona-based VR studio developing Univrse Framework, a solution that revolutionizes location-based VR experiences ).Our multidisciplinary and international team combines the physical, digital, and virtual worlds to create fascinating experiences. We love to open new paths to find unconventional solutions in the field of XR technologies....

  • Support & Sys Admin Manager

    hace 4 días

    Barcelona, Barcelona, España Univrse A tiempo completo

    Our multidisciplinary and international team combines the physical, digital, and virtual worlds to create fascinating experiences. We love to open new paths to find unconventional solutions in the field of XR technologies.What are we looking for?As the Senior Support Manager and Office SysAdmin Lead, you will play a pivotal role in ensuring the seamless...

  • IT Sys Admin

    hace 2 semanas

    Barcelona, España Flanks A tiempo completo

    **A little bit about Flanks**: Flanks is a Barcelona-based fintech company focused on wealth management services. Its main product is a SaaS solution that helps financial advisors, family offices and other institutions to have a holistic view of their clients’ financial assets while using the latest scraping technology. We’re currently building the...

  • HR Generalist

    hace 2 meses

    Barcelona, España Page Personnel España A tiempo completo

    **Main tasks**: - Onboarding - Prepare offer letter - Hire employee in Workday and align with Payroll - Fill in Payroll template - Onboarding on first day: presentation, laptop setup, contract - Offboarding - Send termination documents - Initiate termination in Workday - Other exit activites - Payroll support with Admin activites (but Payroll is a separate...

  • Admin Support

    hace 2 semanas

    Barcelona, España Establishment Labs A tiempo completo

    We are on an exciting journey to tell the world the importance of Women’s Health. The Consumer Business Unit will launch a New Category in Breast Aesthetics & we are looking for a Admin support to be part of this exciting movement. In this role, you will support on coordinating the Consumer Marketing Team on their principal functions and administrative...

  • Admin Support

    hace 4 días

    Barcelona, Barcelona, España Establishment Labs A tiempo completo

    We are on an exciting journey to tell the world the importance of Women's Health. The Consumer Business Unit will launch a New Category in Breast Aesthetics & we are looking for a Admin support to be part of this exciting movement.In this role, you will support on coordinating the Consumer Marketing Team on their principal functions and administrative...

  • Admin /office Manager Intern

    hace 4 semanas

    Barcelona, España Olala Homes A tiempo completo

    **Sobre nosotros**: Olala Homes is a fast-growing tech-enabled real estate management and hospitality company with headquarters in Barcelona. We are part of a Hospitality group that manages over 1200 short-term rentals, hotels, and other unique accommodations, as well as 10 restaurants, across multiple countries in Europe, Asia and the Middle East. Our...

  • Admin /Office manager intern

    hace 4 semanas

    Barcelona, España Olala Homes A tiempo completo

    Sobre nosotrosOlala Homes is a fast-growing tech-enabled real estate management and hospitality company with headquarters in Barcelona. We are part of a Hospitality group that manages over 1200 short-term rentals, hotels, and other unique accommodations, as well as 10 restaurants , across multiple countries in Europe, Asia and the Middle East. Our mission is...

  • Admin /Office manager intern

    hace 3 semanas

    Barcelona, España Olala Homes A tiempo completo

    Sobre nosotrosOlala Homes is a fast-growing tech-enabled real estate management and hospitality company with headquarters in Barcelona. We are part of a Hospitality group that manages over 1200 short-term rentals, hotels, and other unique accommodations, as well as 10 restaurants , across multiple countries in Europe, Asia and the Middle East. Our mission is...

  • Admin /office Manager Intern

    hace 4 días

    Barcelona, Barcelona, España Olala Homes A tiempo completo

    Sobre nosotros:Olala Homes is a fast-growing tech-enabled real estate management and hospitality company with headquarters in Barcelona. We are part of a Hospitality group that manages over 1200 short-term rentals, hotels, and other unique accommodations, as well as 10 restaurants, across multiple countries in Europe, Asia and the Middle East. Our mission is...

  • Admin /Office manager intern

    hace 4 días

    Barcelona, Barcelona, España Olala Homes A tiempo completo

    Sobre nosotrosOlala Homes is a fast-growing tech-enabled real estate management and hospitality company with headquarters in Barcelona. We are part of a Hospitality group that manages over 1200 short-term rentals, hotels, and other unique accommodations, as well as 10 restaurants , across multiple countries in Europe, Asia and the Middle East. Our mission is...

  • Admin /Office manager intern

    hace 4 semanas

    Barcelona, España Olala Homes A tiempo completo

    Sobre nosotrosOlala Homes is a fast-growing tech-enabled real estate management and hospitality company with headquarters in Barcelona. We are part of a Hospitality group that manages over 1200 short-term rentals, hotels, and other unique accommodations, as well as 10 restaurants , across multiple countries in Europe, Asia and the Middle East. Our mission is...

  • Admin /Office manager intern

    hace 3 semanas

    Barcelona, España Olala Homes A tiempo completo

    Sobre nosotrosOlala Homes is a fast-growing tech-enabled real estate management and hospitality company with headquarters in Barcelona. We are part of a Hospitality group that manages over 1200 short-term rentals, hotels, and other unique accommodations, as well as 10 restaurants , across multiple countries in Europe, Asia and the Middle East. Our mission is...