Spanish Customer Operations Representative
hace 4 semanas
**A ROLE BASED IN CEUTA APPLICABLE WITH PREFERENCE TO LOCAL CANDIDATES IN CEUTA**
Reports To: Team Leader
Department: Support
Location: Ceuta
Role Purpose: To ensure the service given to B2C customers is of the highest standard in the industry while maximising their Life Time Value through excellent customer service and support operations.
Accountabilities:
Maintain highest standard of quality and quantity of responses on all Customer Operation related topics and aspects of the role – i.e. general account queries, game play, rules, responsible gaming, regulatory compliance and fraud prevention. Handling all customer related queries via all contact channels (telephone, chat and emails) and escalating sensitive cases according to set procedures. Work according to established standards and liaise with the Fraud department on all risk related issues (RM deposit declines and/or Chargebacks). Work as part of the Spanish Team alongside the Spanish Team Leader, Supervisors and Fraud/Support Teams in the relevant operational location. More experienced representatives may be asked to assist with mentoring new team members. Perform additional tasks as required by the Team Leader, Supervisor, Customer Relations Managers, Operations Managers or HOD.Key Performance Indicators:
Highest Quality of service provided, attainment measured via QA & customer satisfaction surveys. Productivity & First Contact Resolution. Responsible Gaming and Regulatory Compliance. Be under the threshold of fraudulent activity / CB levels according to targets set by Head of Fraud.Knowledge Skills & Experience:
Must have/Essential Skills:
Native level of fluency in Spanish and good command of English (B1 or similar), both verbal and written. Previous proven Customer Service experience. Excellent communication skills and customer focus. Computer literacy and internet know-how/skills. High level of intelligence, reasoning and analytical ability. Ability to comprehend and analyse financial/statistical data. Good negotiation skills and approachable nature. Confident verbal communicator and ability to make decisions. Strong team player. Confident and flexible when required. Excellent organisation skills with the ability to meet deadlines. Prioritisation skills. Ability to work under pressure. Willingness to work outside of set business hours – for example late nights and weekends.Nice to have/ Desirable:
Experience in the Online Gaming sector. Responsible Gaming experience. Call Center experience. Diplomacy. Ability to go the extra mile.Competencies:
Excellent Communication and negotiation skills (both verbal and written). Good working knowledge of the Support key functions, procedures and policies. Problem solving, investigative and multi-tasking skills with highest attention to detail. Ability to work independently and as a part of a team in a dynamic and fast moving environment.Working Hours:
The Support Department operates a variety of 8-hour shifts according to business needs, working five (5) shifts in any given week with 2 days off, which may be split.
Competitive Benefits
Competitive salary Performance monthly bonuses, internal competitions and personal rewards Performance (Company & personal) yearly bonus Referral bonuses Possibility of personal and professional development in an international and multicultural company 35 hour working week plus lunch hour paid (40 hours) Night supplement (25% for night hours) Private Medical cover Life Insurance Daily fruits/vegetables and snacks Summer and Christmas company parties Theme days ( Lunes de churros, Viernes de couscous, día del masaje….)-
Spanish Customer Operations Representative
hace 1 semana
Ceuta, España 888holdings A tiempo completo**CE** *** **Position ID: 2A.640** **Spanish Customer Operations Representative**: **A ROLE BASED IN CEUTA APPLICABLE WITH PREFERENCE TO LOCAL CANDIDATES IN CEUTA** **_ Reports To:_**_ Team Leader_ **_ Department:_**_ Support_ **_ Location:_**_ Ceuta_ **_ Role Purpose:_**_ To ensure the service given to B2C customers is of the highest standard in the...
-
Spanish Customer Operations Representative
hace 2 semanas
Ceuta, Ceuta, España 888holdings A tiempo completoCE***Position ID: 2A.640Spanish Customer Operations Representative:A ROLE BASED IN CEUTA APPLICABLE WITH PREFERENCE TO LOCAL CANDIDATES IN CEUTA_ Reports To:__ Team Leader__ Department:__ Support__ Location:__ Ceuta__ Role Purpose:__ To ensure the service given to B2C customers is of the highest standard in the industry while maximising their Life Time Value...
-
Spanish Customer Operations Representative
hace 2 semanas
Ceuta, Ceuta, España 888 Group A tiempo completoA POSITION IN CEUTA IDEALLY FOR LOCAL CANDIDATESReports To: Team LeaderDepartment: SupportLocation: CeutaPurpose: Ensure top-notch service to B2C customers while maximizing their Life Time Value through outstanding support operations.Responsibilities:Maintain high standards of responses on Customer Operation topicsHandle all customer queries through...
-
Spanish Speaking Customer Service Host
hace 2 semanas
Ceuta, Ceuta, España Black Pen Recruitment A tiempo completoSpanish Speaking Customer Service Host (iGaming)Our client is a technology and customer service outsourcing company based in Cape Town, South Africa. Specialising in online gaming and e-commerce support, they partner with global companies to provide customer service solutions, fraud prevention, and payment processing. Their multilingual team assists...
-
Spanish Customer Service Host
hace 2 semanas
Ceuta, Ceuta, España Language Recruiters A tiempo completoThis exciting role as a Spanish speaking Customer Service Host in Ceuta, Spain within the growing Customer Support Department offers the opportunity to work in the e-commerce industry, providing excellent services to international clients and their businesses.The core strength of our client lies in its people, recognizing employees as the driving force of...
-
Spanish Customer Service Host
hace 2 semanas
Ceuta, Ceuta, España Language Recruiters A tiempo completoJob DescriptionThis exciting role as a Spanish speaking Customer Service Host in Ceuta, Spain within the growing Customer Support Department offers the opportunity to work in the e-commerce industry, providing excellent services to international clients and their businesses. The core strength of our client lies in its people, recognizing employees as the...
-
Spanish Customer Service Host
hace 2 semanas
Ceuta, España Language Recruiters A tiempo completoThis exciting role as a Spanish speaking Customer Service Host in Ceuta, Spain within the growing Customer Support Department offers the opportunity to work in the e-commerce industry, providing excellent services to international clients and their businesses. The core strength of our client lies in its people, recognizing employees as the driving force of...
-
Spanish Customer Service Host
hace 3 semanas
Ceuta, España Language Recruiters A tiempo completoJob DescriptionThis exciting role as a Spanish speaking Customer Service Host in Ceuta, Spain within the growing Customer Support Department offers the opportunity to work in the e-commerce industry, providing excellent services to international clients and their businesses. The core strength of our client lies in its people, recognizing employees as the...
-
Spanish Customer Service Host
hace 4 semanas
Ceuta, España Betway Group A tiempo completoKick-start your career in the online gaming world and experience the very latest in technology and innovation. Do you see yourself as one of those “out-of-the-box thinkers”, “Technical masterminds”, “Outstanding creatives”, or “Mind-boggling number crunchers”? If so, we want to welcome you to the Betway family and celebrate what makes you...
-
Spanish Customer Service Host
hace 2 semanas
Ceuta, Ceuta, España Betway Group A tiempo completoKick-start your career in the online gaming world and experience the very latest in technology and innovation.Do you see yourself as one of those "out-of-the-box thinkers", "Technical masterminds", "Outstanding creatives", or "Mind-boggling number crunchers"? If so, we want to welcome you to the Betway family and celebrate what makes you uniqueOur foreign...
-
Spanish Customer Service Host
hace 2 semanas
Ceuta, Ceuta, España Betway Group A tiempo completoKick-start your career in the online gaming world and experience the very latest in technology and innovation.Do you see yourself as one of those "out-of-the-box thinkers", "Technical masterminds", "Outstanding creatives", or "Mind-boggling number crunchers"? If so, we want to welcome you to the Betway family and celebrate what makes you uniqueOur foreign...
-
Spanish Customer Service Host
hace 4 semanas
Ceuta, España Betway Group A tiempo completoKick-start your career in the online gaming world and experience the very latest in technology and innovation. Do you see yourself as one of those “out-of-the-box thinkers”, “Technical masterminds”, “Outstanding creatives”, or “Mind-boggling number crunchers”? If so, we want to welcome you to the Betway family and celebrate what makes you...
-
Spanish Customer Service Host Ceuta
hace 6 días
Ceuta, Ceuta, España DigiOutsource A tiempo completoOn average it takes 5 minutes to apply for this role.Kick-start your career in the online gaming world and experience the very latest in technology and innovation.Do you see yourself as one of those "out-of-the-box thinkers", "Technical masterminds", "Outstanding creatives", or "Mind-boggling number crunchers"? If so, we want to welcome you to the Betway...
-
Spanish High Value Player Msr
hace 2 semanas
Ceuta, España 888holdings A tiempo completo**CE** *** **Position ID: 3C.737** **Spanish High Value Player MSR**: **Role Purpose**:To ensure the service given to High Value customers is of the highest standard in the industry while maximising their Life Time Value. Working alongside a team of Representatives and being involved in all tasks, having a hands-on approach and taking part in...
-
Spanish Customer Service Host
hace 2 semanas
Ceuta, España Betway Group A tiempo completoKick-start your career in the online gaming world and experience the very latest in technology and innovation. Do you see yourself as one of those “out-of-the-box thinkers”, “Technical masterminds”, “Outstanding creatives”, or “Mind-boggling number crunchers”? If so, we want to welcome you to the Betway family and celebrate what makes you...
-
Spanish Customer Service Host Ceuta
hace 6 días
Ceuta, España DigiOutsource A tiempo completoOn average it takes 5 minutes to apply for this role. Kick-start your career in the online gaming world and experience the very latest in technology and innovation. Do you see yourself as one of those “out-of-the-box thinkers”, “Technical masterminds”, “Outstanding creatives”, or “Mind-boggling number crunchers”? If so, we want...
-
Spanish Customer Service Agent
hace 4 días
Ceuta, España Rank International A tiempo completo**Descripción de la empresa** YoBrands (part of The Rank Group PLC), is the digital arm of Rank International, and expanding on and offline gambling company focused on online bingo, casino, and sports betting. With 4 leading brands: Yobingo, YoCasino, YoSports and Enracha our goal is to provide entertainment to our customers with our websites and apps, so...
-
Spanish Customer Service Agent
hace 2 semanas
Ceuta, Ceuta, España Rank International A tiempo completoDescripción de la empresaYoBrands (part of The Rank Group PLC), is the digital arm of Rank International, and expanding on and offline gambling company focused on online bingo, casino, and sports betting.With 4 leading brands: Yobingo, YoCasino, YoSports and Enracha our goal is to provide entertainment to our customers with our websites and apps, so they...
-
Spanish Customer Service Agent
hace 2 meses
Ceuta, España The Rank Group A tiempo completoDescripción de la empresa YoBrands (part of The Rank Group PLC), is the digital arm of Rank International, and expanding on and offline gambling company focused on online bingo, casino, and sports betting. With 4 leading brands: Yobingo, YoCasino, YoSports and Enracha our goal is to provide entertainment to our customers with our websites and apps,...
-
Spanish Customer Service Agent
hace 2 semanas
Ceuta, Ceuta, España The Rank Group A tiempo completoDescripción de la empresa YoBrands (part of The Rank Group PLC), is the digital arm of Rank International, and expanding on and offline gambling company focused on online bingo, casino, and sports betting. With 4 leading brands: Yobingo, YoCasino, YoSports and Enracha our goal is to provide entertainment to our customers with our websites and apps, so...
