German speaker Customer Service Specialist

hace 6 meses


Valencia, España Cross Border Talents A tiempo completo

Our International Client is a customer service provider with international companies and is based in the amazing Valencia


  • Support B2B customers over the phone, email, and chat
  • Communicate with customers to find the best solution to their problem
  • Troubleshooting, innovation, and change management are part of the daily business
  • You will use the latest technology and AI integrations and become an expert in this field
  • Control and handle payment inquiries from sellers and buyers through various client platforms
  • Responsible for Trustpilot reviews improving overall company NPS through excellent service
  • Flagging and escalation of customer queries and coming up with suitable solutions
  • Mapping and improving business processes to enhance customer journey and satisfaction



Requirements

  • Native level German and fluent English
  • Customer service experience minimum 6 months
  • Excellent communication skills
  • An interest in innovation (think chatbot-integrations)
  • You can think outside the box to always find a solution for the customer
  • A technical background is an advantage
  • You are proficient with computers and can type at lightning speed

Benefits

  • Spanish classes
  • Mindfulness classes
  • Great Friday evening drinks
  • Fitness bootcamps to stay fit and active


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