Strategy & Expansion Intern

hace 4 semanas

Madrid, España ESML SD Iberia Holding S A U A tiempo completo

Verisure is seeking a talented, innovative, passionate Strategy & Expansion Intern to join our growing and successful Group Business Development Team. Under the supervision of the Portfolio CLV Director, she/he will actively take part in the analysis and built-up of actionable insights on the customer portfolios our future and new markets (UK, Netherlands, Germany among others), and derive actions to increase their value (CLV).

We are looking for a person with excellent analytical and problem-solving skills , able to communicate very effectively, who wants to develop his/her career in a World-Class Organization. She/he will be involved in key strategic projects for the different geographic markets and will have a unique opportunity of professionally learning and growing.

Opportunities for development for the successful candidate are substantial and there is a large potential to take other roles in the company (different areas, functions, countries, etc).

Key Responsibilities

The Strategy & Expansion Portfolio Intern will be an integral member of the Strategy & Expansion team, responsible for:

Analysis of the customer portfolio database of the Expansion countries, with special focus on their customer lifetime value profile

Segmentation of the customer portfolios in every Expansion market, based on key quantitative variables

Design and publication of follow-up dashboards and reports for the capture of opportunities detected

Additionally, he/she will work with the rest of the Strategy & Expansion team in other projects such as new country launch, etc.

This role will require determination to deeply understand :

Our business model (both in terms of acquisition of customers and their lifetime value)

Our Go to Market (digital marketing, call center, field sales & salesmen commercial dynamics, E2E KPIs, etc.)

Our service to customers and the main drivers of customer loyalty and satisfaction

Our processes in Operations (Alarm monitoring, Customer Care, Maintenances, etc.)

Location

The position will be based in Madrid (Spain) with Pan European travel expected (up to 50%)

Reports and organization structure

Directly reporting to the Portfolio CLV Director

Experiences and Qualifications

Skills required

We are looking for junior talented professionals with high affinity towards data and the ability to dive deep and analyze large datasets and derive opportunities:

Strong business sense, understanding the business impact of KPIs

Experienced in complex data analysis and advanced data modelling (with Excel or other tools)

Entrepreneurial drive with strong hands-on approach and commitment, overcoming obstacles to achieve goals, with innovative and open mindset to new approaches

Strong work ethic and interpersonal skills, being able to perform well in high-pressure environments, on own initiative and in an international/multicultural team

Strong comfort with technology and ability to learn new concepts, tools and processes

Good written and oral communication capabilities, being able to communicate complex concepts in a simple way to audiences with different backgrounds

Fluent in written and spoken English (other languages will be a plus: Spanish, German, Italian, French)

Preferred degree in Engineering, Business Administration, Finance or Economics, but other backgrounds are welcome

Competencies

Additional complementary skills will be valued:

Experience in data management and visuals creation (Power BI or similar software)

Basic-medium programming skills will be valued (e.g., SQL, DAX, R, etc.)

Knowledge of statistics and predictive modelling techniques are also a plus

Our winning DNA

Everything we do is driven by our DNA. Our DNA has enabled us to grow at a double-digit pace for many years and is setting us up to continue this journey.

Passionate in Everything We Do: Our people have a sense of energy that is unmistakable, one that drives us to delight our customers and focus on creating impact quickly.

Committed to Making a Difference: When we say we will do something; we deliver with excellence. We are accountable, focused and operate with discipline.

Always Innovating: We believe that Innovation can be big or small; it’s a continuous state of mind that inspires us to think differently and always make things better. We are risk takers, and we learn continuously.

Winning as a Team: Our people know that by leveraging one another’s strengths, investing in, and developing our team’s capability and by collaborating well, we will win.

With Trust & Responsibility: Operating with integrity is core to our success. We are humble, honest and value deep mastery and expertise. We do the right thing, always.

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