Service Desk Technician

hace 5 días

Seville, España Admiral Europe Tech A tiempo completo

Functions and Responsibilities:


  • Management and resolution of incidents and requests transferred to level 1 on the IT services of the corporate catalogue by the owners of said IT services.
  • Communication/updates on incidents to business by chat and/or email.
  • Monitoring system performance.
  • Knowing the corporate IT Services catalogue.
  • Knowing and applying the incident and service request management processes defined in the company.
  • Knowing in detail the escalation matrix to the company's support groups for precise escalation to level 2.
  • Addressing any queries from users.
  • Providing assistance to IT services related to the onsite microcomputing field in the office (User station, printing and videoconference rooms, inventory management, purchases/orders to suppliers).
  • Staying up to date with updates and changes in the company.




Requirements:

Must have requirements:


  • +3 years of experience in a similar position.
  • Higher technical qualification.
  • Good level of spoken and written English: +B2.
  • Knowledge and experience with ticketing tools, Service Now at level 1 technician level is a plus.
  • Experience in resolving incidents related to degradation or unavailability of IT services.
  • Experience controlling and maintaining Linux and Windows networks and servers.
  • Knowledge of SQL/Oracle/Postgres databases.
  • Experience working with software management (installation, uninstallation, configuration, software centre) and hardware (platform, peripherals, etc.) on endpoints.
  • Advanced computer skills, including office tools.
  • Experience as a user of computer applications.
  • Good communication skills with clients and suppliers.
  • Ability to effectively guide users.
  • Quick learner, highly motivated.
  • Organisational and problem-solving skills.
  • Ability to solve problems.
  • Ability to handle multiple requests and incidents simultaneously without losing sight of the objective. Ability to collaborate with other work teams.
  • Proactivity and easy learning of new tools or those of the company.


Nice to have requirements:

  • +5 years of experience in a similar position.
  • Knowledge of French.
  • ITL foundation/ISO 20000.


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