Implementation Specialist
hace 1 mes
Role
The Implementation team at TravelPerk manages the onboarding of our new clients We are looking for anbsp;Germanspeaking Implementation Specialistnbsp;who will be responsible to successfully execute and launch the implementations within your portfolio As an Implementation Specialist you will analyse the specific needs and circumstances of each customer in order to propose a suitable implementation plan tailored according to the client Your success will be measured upon the completion and adoption of the TravelPerk platform among your customers users You will be the subject matter expert in the area of change management and most importantly you will deliver a 7star experience for our clients during the onboarding processnbsp;
The role of the Implementation Specialist requires superb communication and project management capabilities organizational and problem solving skills as well as keen attention to detail Although Implementation Specialists need to be techsavvy and understand some basic technical concepts in the area of integrations and open APIs they do not need to be experts in this area right away
What youll be doing:
Lead crossfunctional project teams to successfully implement new clients Initiate plan execute control and close implementation projects including developing requirements documentation finalising deliverables and building out clientfacing communications Reviewing contracts optimising resource management and validating process quality Serve as the first point of contact for client escalations during the implementation process Develop and implement strategy plans to achieve account rampup goals Ensure that accounts are staged scheduled and prioritised according to both client and business needs Communicate complex and technical information in a manner that all audiences can easily understand Ensure that project team members have a clear understanding of timelines tasks risks and issuesWhat we look for:
Proven track record of successfully managing and delivering projects in an international environmentBeing native or near native in GermanFluency in English Written and oralExperience in Implementing products to different clientsWe can consider candidates with great experience in Travel Agency or TrainingOrganised and structured way of working with good capabilities to analyse and deliver recommendationsExcellent verbal and written communication skills in EnglishAble to develop relationships with all levels of the organisation both internally and externally and adapt the communication accordinglyExcited by challenges and have a personal drive to make a differenceWhatd wed like but not essential:
Studies in Project ManagementIt will be a plus if works in the travel industryPrior experience in a SAAS implementation roleWhat we always look for:
Highly organised and possess a high level of administration ability and cando attitudeKeen eye for detailCustomer focusCulture team fitPassionateCalm and can handle pressureSmart fast learner and tech savvyHard Worker willing to go the extra mileOur Benefits
Competitive compensation including equity in the company; Generous vacation days so you can rest and recharge; Health perks such as private healthcare or gym allowance depending on location; Flexible compensation plan to help you diversify and increase the net salary; Unforgettable TravelPerk events including travel to one of our hubs; A mental health support tool for your wellbeing; Exponential growth opportunities; VolunteerPerk We offer 16 paid hours per year that you can use to give back to society by volunteering for a charity of your choice Work from anywhere in the world allowance of 20 working days per yearnbsp; IRLnbsp;English or Spanish Lessons are held in the Barcelona office-
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