Sales Application Specialist Hits

hace 2 semanas

Barcelona, España Werfenlife Sa. A tiempo completo

Position summary
The Sales Application Specialist (SAS) of Healthcare IT Solutions is in charge of ensuring the specialised sales of Werfen IT products, guaranteeing satisfaction and excelent level of service to our customers, identifying new business opportunities. The aim of this role is to provide efficiency, profitability and to ensure the sustainability of BU HITS.
Its main responsabilities are:
Having an understanding of customer needs in order to provide them with solutions to solve their problems, establishing a close long term relationship and giving support to KAMs.Maintain a high level of service to maximise customer satisfaction and operations' profitability.Have technical knowledge to ensure that the solutions meet the needs of the customers and that their expectations match with Werfen's solution.Be involved in: pre-sales, sales, implementation (occasionally) and sale of evolutions.Manage different stakeholders (internal and external).Be a point of reference in IT solutions selling and projects. Have knowledge of our product, project and technology management as well as our main competitors. Support the Sales Area and the BU HITS in the process.The Healthcare IT Solutions Sales Application Specialist (SAS) position will initially report to the BUHITS Business Unit Manager and, once the pilot will be finished, this role will report to Area Managers.
Identify new customers and promote the change towards Werfen IT solutionsDisseminate eminence at the highest level - at decision makers level - in order
to build confidence and strength in the first interactions with the different
customers (Lab Service Managers, SIL Managers, IT Managers and
Managements)Generate business with new and present clients, applying IT knowledge and
negotiation skills, establishing relationships with decision-making clients
together with the KAM in the IT field (Laboratory Service Managers, SIL
Managers, IT Managers and Management)Prepare the customer in understanding the level of service that Werfen can offer
during and after the implementation, by performing a correct expectation
managementBe an advisor of the evolutionary services selling (technological, functional and
organizational) as well as controlling the service level after the implementation,
managing with the customer the global status of the installationBe responsible for the initial requirements gathering for the preliminary sizing of
the projectDefine the scope of the project and the subsequent service levelBe responsible of offer creation and calculation of the profitabilityPresent and support the economic and project proposal to the client in
coordination with KAMLead the preparation of the bid response together with KAM, Product Managers,
IT Ops Area Manager, if necessary, with Facilities' Project ManagerParticipate in the definition of the scope of the project and its final planningParticipate in the Kick Off of the Implementation ProjectParticipate in the Implementation Project Steering Committee, being a critical
role in the project controlManage Scope and changes related to itAccountable for Risk and Deviation Management (relational, project and
economic)Be responsible of the Quality Control of the project execution in coordination
with Project Manager, including the Go Live confirmationManage Conflict in the kick-off phaseParticipate in the Closure of the Implementation ProjectAct as a bridge between marketing, IT Operations (IT Ops) and the areaLiaise with internal key stakeholders (AM, BUM) participating - not leading - in
the overall IT solution sales strategyResponsibility in the achievement of the established business objectivesResponsibility in the achievement of the operational objectives (efforts and
times, efficiency, quality) set by BU HITSPromote company's regulations and Quality policiesGuarantee the company's Code of Ethics
Key internal relationships Close collaboration with all BU Healthcare IT Solutions roles, especially Product Managers,
IT Ops Area Managers and Project Managers.Close relationship with all Sales roles, especially with Key Account Managers and Area
ManagersGood communication with Service, especially IT SupportMinimum knowledge and experience required for the position Education: Bachelor's degree relative to Studies in Computer Engineering, Electronic Engineering,
Telecommunications, Industrial Engineering or similarMid-level vocational training in Microcomputer and Network Systems or in Operating IT
Systems. High level vocational training in Administration of Networked IT SystemsBachelor's degree or simliar in Health Sciences like Medicine, Pharmacy, Chemistry,
Biology, Biomedical Engineering or related disciplineClinical Specialist in Laboratory Medicine, Clinical Chemistry. Microbiology,
Immunology, Haematology or Clinical PathologyMid-level vocational training in Laboratory Technician or High level vocational training
in Clinical and Biomedical Laboratory TechnicianExperience:
In IT projects within the scope of Clinical Laboratories and/or hospital environmentsIn IT Project ManagementIn the management of the structure of Clinical Laboratories, as well as in the
definition of the associated global processes
Interpersonal skillsAsertivityAdvanced level
Active communicationConflict managementCommercial view/senseKnowledge of the Labs organization as well as their general flows.Knowledge of the general concepts of the different IT productsFunctional knowledge of the different specific modulesKnowledge of principal competitorsAbility to translate the functional requirements into integrations.Knowledge of the specific processes of the different sections of the
Laboratory.Knowledge of the laboratory catalogProject management knowledge, especially at the scope, change management
and project closing.Medium-Advanced LevelKnowledge and/or experience in system architecture and virtualization.Knowledge and/or experience in databases administration and
application servers, especially WildFly.Knowledge and/or experience in the different communication protocols,
interoperability platforms and data migration.Fluency in the use of computer language and jargon.Fluent English is recommendedSkills and Competencies The ideal candidate for this position will exhibit the following skills and competencies:
Good communication and relational skillsHigh degree of autonomy and proactivityFlexible attitude and ability to work in teamsTime management skills and result orientedField Service Engineer II: Medical Device, Atlanta
OverviewWerfen Werfen, founded in 1966, is a worldwide developer, manufacturer and distributor of specialized diagnostic...
Position summaryThe Sales Application Specialist (SAS) of Healthcare IT Solutions is in charge of ensuring the...
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