Senior Manager, Contract Fulfillment EMEA
Encontrado en: Talent ES C2 - hace 3 semanas
Job Title
Senior Manager, Contract Fulfillment EMEASummary of the role
As the Senior Manager, Contract Fulfillment EMEA, you'll oversee the implementation of contractual conditions for regional airlines. You'll also collaborate with cross-functional teams, enhance ways of working, support negotiations, and minimize revenue leakage. Your responsibilities include account management, contract fulfillment, business support, continuous improvement, and team leadership.
This role is part of Amadeus' Revenue Management and Collection (R&C) department within the Corporate Finance organization. This department oversees Amadeus' business billing and collection processes.
In this role, you’ll
1. Manage Account Relationships
Serve as the main contact for Digital Transformation Services (DTS) and stakeholders
Build strong advocacy for DTS services
Identify key stakeholders, plan relationships, and foster partnerships with Business Partners
2. Ensure Contract Fulfillment
Deliver monthly Contract Fulfillment activities for the EMEA Region, meeting quality KPIs
Detect and address Revenue Leakages, implementing solutions
Manage customer interactions, resolve issues, and cooperate with solution teams
3. Provide Business Support
Actively participate in forums to influence business decisions, reducing impacts on billing
Support Commercial and Commercial Finance teams in negotiations, advising on end-to-end Revenue Management processes
Offer a mid/long-term vision, influencing department strategy based on a broad understanding of the environment
4. Drive Continuous Improvement
Ensure Operational Excellence for optimal results, collaborating on improvement strategies
Lead the implementation of improvements, monitor effectiveness, and perform Contract Fulfillment Sanity checks
Collaborate in the implementation of a new Knowledge Management process, supporting the team with databases, training, and onboarding
5. Lead and Motivate Teams
Motivate team members, set smart goals, and share expectations
Upskill and develop team members, supporting them through change and transition
Foster communication and cooperation within the team, encouraging constructive confrontation and reinforcing team goals
About the ideal candidate
University degree in Business, Economics, Finance or related field
Minimum 5-7 years of experience in travel/tech industry or airlines preferred, with at least 3 years in people management
Proficient in MS Office; Knowledge of Eloqua, Salesforce, Seismic Workfront or other marketing tools knowledge and expertise a plus
Proficient in English (both verbal and written); another language is a plus
Excellent interpersonal, problem-solving, and negotiation skills
Critical thinker with strategic vision and continuous improvement mindset
Ability to clearly articulate complex information to a wide range of audiences
Strong strategic, planning, and organizational skills and ability to execute on plans to meet objectives
What we can offer you
Be part of a multicultural team of 16,000+ professionals
Work at one of the world’s top 15 software companies
Opportunity to learn, grow, and work on complex challenges
Flexible hybrid work from 1-2 days per week
Competitive compensation and benefits package
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