Senior Manager, Contract Fulfillment EMEA

Encontrado en: Talent ES C2 - hace 3 semanas


Madrid, España Amadeus A tiempo completo

Job Title

Senior Manager, Contract Fulfillment EMEA

Summary of the role

As the Senior Manager, Contract Fulfillment EMEA, you'll oversee the implementation of contractual conditions for regional airlines. You'll also collaborate with cross-functional teams, enhance ways of working, support negotiations, and minimize revenue leakage. Your responsibilities include account management, contract fulfillment, business support, continuous improvement, and team leadership.

This role is part of Amadeus' Revenue Management and Collection (R&C) department within the Corporate Finance organization. This department oversees Amadeus' business billing and collection processes.

In this role, you’ll

1. Manage Account Relationships

Serve as the main contact for Digital Transformation Services (DTS) and stakeholders

Build strong advocacy for DTS services

Identify key stakeholders, plan relationships, and foster partnerships with Business Partners

2. Ensure Contract Fulfillment

Deliver monthly Contract Fulfillment activities for the EMEA Region, meeting quality KPIs

Detect and address Revenue Leakages, implementing solutions

Manage customer interactions, resolve issues, and cooperate with solution teams

3. Provide Business Support

Actively participate in forums to influence business decisions, reducing impacts on billing

Support Commercial and Commercial Finance teams in negotiations, advising on end-to-end Revenue Management processes

Offer a mid/long-term vision, influencing department strategy based on a broad understanding of the environment

4. Drive Continuous Improvement

Ensure Operational Excellence for optimal results, collaborating on improvement strategies

Lead the implementation of improvements, monitor effectiveness, and perform Contract Fulfillment Sanity checks

Collaborate in the implementation of a new Knowledge Management process, supporting the team with databases, training, and onboarding

5. Lead and Motivate Teams

Motivate team members, set smart goals, and share expectations

Upskill and develop team members, supporting them through change and transition

Foster communication and cooperation within the team, encouraging constructive confrontation and reinforcing team goals

About the ideal candidate

University degree in Business, Economics, Finance or related field

Minimum 5-7 years of experience in travel/tech industry or airlines preferred, with at least 3 years in people management

Proficient in MS Office; Knowledge of Eloqua, Salesforce, Seismic Workfront or other marketing tools knowledge and expertise a plus

Proficient in English (both verbal and written); another language is a plus

Excellent interpersonal, problem-solving, and negotiation skills

Critical thinker with strategic vision and continuous improvement mindset

Ability to clearly articulate complex information to a wide range of audiences

Strong strategic, planning, and organizational skills and ability to execute on plans to meet objectives

What we can offer you

Be part of a multicultural team of 16,000+ professionals

Work at one of the world’s top 15 software companies

Opportunity to learn, grow, and work on complex challenges

Flexible hybrid work from 1-2 days per week 

Competitive compensation and benefits package



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