Finance Operations Intern
hace 2 semanas
A Typical Day
Update and Correct Billing Information Ensure customer billing information is accurate and up-to-date. Address and rectify any discrepancies in billing data. Collaborate with Customer Success and Support Teams Work closely with these teams to handle customer escalations related to billing issues. Provide support and solutions for any billing-related concerns reported by customers. Ensure Timely and Accurate Invoicing Verify that invoices are generated and sent to customers on time. Ensure that all invoices are correct and reflect the appropriate charges. Update Product Plans and Pricing Maintain and update product plans and prices in the billing system. Ensure that changes are accurately reflected in customer accounts. Escalate Issues in Billing System Automation Identify and escalate any issues observed in the billing system's automated processes. Work towards resolving these issues to maintain smooth billing operations.
Your Expertise
Field of study: Finance, business administration, MBA or similar Language: English is a must, any other language is a plus Attention to Detail : Ensuring billing information is accurate and invoices are correct requires a high level of precision. Communication Skills : Working closely with the Customer Success and Support teams and addressing customer escalations about billing issues requires clear, effective, and empathetic communication skills. Problem-Solving Abilities : Dealing with escalations and discrepancies in billing often involves diagnosing and resolving complex issues quickly and efficiently. Familiarity with Billing Systems (not a must but a nice to have) : Knowledge of how to navigate and update billing systems, including adjusting plans and prices, is essential. Experience with Chargebee and Netsuite is plus Time Management : Prioritizing tasks and managing deadlines is key to maintaining efficiency and customer satisfaction. €800 - €800 a month Join Deliverect: Where You Shape Tomorrow's Success At Deliverect, we're not just seeking team members; we're on the lookout for dynamic individuals who thrive in a fast-paced SaaS environment. We are fuelled by perceptive, ambitious, and determined professionals who embrace challenges and turn them into opportunities for innovation. What We Bring to the Table: Unicorn Status : Join a fast-growing SaaS unicorn at the forefront of the order management industry. Learning Opportunities : We invest in your growth with a dedicated learning budget and clear learning pathways. Inclusive Policies : Our paternity/maternity policies, enhanced vacation entitlement, and working arrangements reflect our commitment to your success. Diverse Team: Become part of an international team that values diversity, fostering a culture of transparency and visibility. A Peek into Life at Deliverect: Performance-Driven Freedom : Your contributions speak louder than the clock. Achieve flexibility by focusing on what matters—delivering impactful results. Your autonomy in choosing how you achieve success is recognised and celebrated. Innovation Hub : Immerse yourself in a culture of constant innovation, where weekly releases and new features keep our products at the forefront. Big Challenges, Bigger Solutions: Be part of a mission to solve some of the global tech industry's most significant challenges. Equal Opportunities at Deliverect: We're committed to creating an inclusive and diverse workplace. We actively encourage applications from underrepresented individuals, fostering a workplace where everyone is treated with respect and provided equal opportunities to thrive. Rights to Work: While we welcome diverse backgrounds, it's crucial to note that applicants must have the legal right to work in the country of the role. Though we value contributions from various backgrounds, we currently can't offer financial support for relocation or travel assistance. Supporting Your Journey: If you need assistance or support during our recruitment process or require accommodations due to a disability, reach out to us at . Join Deliverect, a workplace where culture meets career advancement.-
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