Dutch/Flemish Front Office Technical Agent

hace 2 meses

Madrid, España Recruit4Work SL A tiempo completo

Thinking about moving abroad? Check out Bulgaria, with its black sand beaches, hot springs and natural and handmade landmarks Bulgaria is a beautiful country to live in. Not only can you start living in Bulgaria you can also start to work there. We can offer you a position in a people orientated, ambitious company. Want to start this new adventure in your personal and professional life? Take a look at this position

As a Front Office Technical Agent, you play a crucial role in a prominent international telecommunications company. Your responsibilities include delivering internet, telephony, and data services. You focus on providing essential ICT services to corporate clients, ensuring seamless connectivity and support. Additionally, your role involves facilitating a diverse range of TV channels and an app for residential, enterprise, and public markets.

Responsibilities
  • Serve as the primary point of contact in the Front Office Technical (FOT) department for customers facing technical issues.
  • Handle customer inquiries related to fixed and mobile networks, broadband, carrier coverage, television, etc.
  • Primarily engage with customers through calls and occasionally through chat, with no email communication involved.
  • Advise and assist customers on various technical issues, such as login difficulties, GPS signal problems, WIFI/TV connection issues, malfunctioning remote control devices, and more.
  • Utilize tools, including Dare, to efficiently and promptly find solutions for customer problems, aiming for a "First Time Right" resolution.
  • Use the expert system to support fixed processes in solving customer issues.
  • If the problem persists after all steps are checked, schedule an appointment for on-site intervention.
  • Transfer requests to the second line agent when they exceed the technical competencies of the Front Office Technical Agent.
  • Identify and leverage sales opportunities during technical customer care conversations, promoting the adoption of new products or services when appropriate.
Requirements
  • Dutch or Flemish (C2) + English (B2)
  • Strong communication skills (oral and written)
  • Sales/Commercial or Customer care experience (ideally in BPO sector but not required)
  • Interest in the the telecom sector is an asset but no technical background required
  • Maintain a friendly and helpful phone manner to prioritize customer satisfaction (CSAT).
  • Balance technical knowledge to align with CRM system directives.
  • Communicate effectively with structured articulation, active listening, and summarization.
  • Demonstrate flexibility in working evenings and weekends.
  • Adaptability to absorb and apply extensive information, with comprehensive on-the-job training provided for motivated candidates.
Our offer
  • Paid training
  • Fun, people-oriented call center
  • Market-based basic salary
  • Growth opportunities
  • Private health insurance
  • Relocation Package
Location

Sofia (Bulgaria)

  • Dutch/flemish Front Office Technical Agent

    hace 6 meses

    Madrid, España Recruit4Work S.L. A tiempo completo

    Thinking about moving abroad? Check out Bulgaria, with its black sand beaches, hot springs and natural and handmade landmarks Bulgaria is a beautiful country to live in. Not only can you start living in Bulgaria you can also start to work there. We can offer you a position in a people orientated, ambitious company. Want to start this new adventure in your...

  • Dutch/Flemish Front Office Technical Agent

    hace 3 meses

    Madrid, España Recruit4Work S.L. A tiempo completo

    Thinking about moving abroad? Check out Bulgaria, with its black sand beaches, hot springs and natural and handmade landmarks Bulgaria is a beautiful country to live in. Not only can you start living in Bulgaria you can also start to work there. We can offer you a position in a people orientated, ambitious company. Want to start this new adventure in your...

  • Dutch/Flemish Front Office Technical Agent

    hace 3 semanas

    Madrid, España Recruit4Work SL A tiempo completo

    Thinking about moving abroad? Check out Bulgaria, with its black sand beaches, hot springs and natural and handmade landmarks Bulgaria is a beautiful country to live in. Not only can you start living in Bulgaria you can also start to work there. We can offer you a position in a people orientated, ambitious company. Want to start this new adventure in your...

  • Dutch/Flemish Front Office Technical Agent

    hace 3 semanas

    Madrid, España Recruit4Work Sl A tiempo completo

    Thinking about moving abroad? Check out Bulgaria, with its black sand beaches, hot springs and natural and handmade landmarks Bulgaria is a beautiful country to live in. Not only can you start living in Bulgaria you can also start to work there. We can offer you a position in a people orientated, ambitious company. Want to start this new adventure in your...

  • Front Office Technical Agent

    hace 1 mes

    Madrid, Madrid, España Recruit4Work Sl A tiempo completo

    Job Title: Front Office Technical Agent - International Telecommunications ExpertJob Summary: We are seeking a skilled Front Office Technical Agent to join our team at Recruit4Work Sl. As a key member of our international telecommunications company, you will play a crucial role in delivering high-quality internet, telephony, and data services to our...

  • Dutch or Flemish Technical Support Specialist

    hace 1 mes

    Madrid, Madrid, España Recruit4Work SL A tiempo completo

    We are currently looking for a skilled Technical Support Agent to join our team in Casablanca. As a Technical Support Agent, you will be responsible for resolving technical issues and handling customer requests from Dutch merchants.About the RoleThe ideal candidate will have excellent communication skills, be able to work accurately and efficiently, and have...

  • Customer Service Agent Dutch/Flemish

    hace 3 semanas

    Madrid, España Domestic & General Service Gmbh A tiempo completo

    .Customer Service Agent Dutch/Flemish (BE+NL) Objetivo general del puesto: Ofrecer una excelente experiencia al cliente en todo momento, garantizando la resolución del primer contacto y abordando el motivo principal del contacto con el cliente utilizando todas sus habilidades y conocimientos. Te asegurarás de interactuar con el cliente para llamar su...

  • Customer Service Agent Dutch/Flemish

    hace 3 semanas

    Madrid, España Domestic & General Service Gmbh A tiempo completo

    Customer Service Agent Dutch/Flemish (BE+NL)Objetivo general del puesto: Ofrecer una excelente experiencia al cliente en todo momento, garantizando la resolución del primer contacto y abordando el motivo principal del contacto con el cliente utilizando todas sus habilidades y conocimientos.Te asegurarás de interactuar con el cliente para llamar su...

  • Child And Adolescent Psychiatrist

    hace 6 días

    Madrid, España Right Hire Consulting Llc A tiempo completo

    Dutch/Flemish Front Office Technical Agent Thinking about moving abroad? Check out Bulgaria, with its black sand beaches, hot springs and natural and handmade landmarks. Bulgaria is a beautiful country to live in. Not only can you start living in Bulgaria, you can also start to work there. We can offer you a position in a people-oriented, ambitious company....

  • Dutch or Flemish Customer Service Representative

    hace 4 semanas

    Madrid, Madrid, España Recruit4Work SL A tiempo completo

    Our company, Recruit4Work SL, is seeking a highly skilled Dutch or Flemish Customer Technical Support Agent to join our team in Tangier, Morocco. In this role, you will be the first point of contact for our customers, providing timely and empathetic support via phone and email.Key Responsibilities:Respond to inbound calls and customer inquiries regarding...

  • Child And Adolescent Psychiatrist

    hace 6 días

    Madrid, España Right Hire Consulting Llc A tiempo completo

    Dutch/Flemish Front Office Technical AgentThinking about moving abroad? Check out Bulgaria, with its black sand beaches, hot springs and natural and handmade landmarks. Bulgaria is a beautiful country to live in. Not only can you start living in Bulgaria, you can also start to work there. We can offer you a position in a people-oriented, ambitious company....

  • Dutch or Flemish Sales Support Representative

    hace 3 semanas

    Madrid, Madrid, España Recruit4Work SL A tiempo completo

    About This RoleWe're seeking a highly skilled Sales Support Agent to join our team, specializing in Dutch and Flemish markets. As a Sales Support Agent, you'll play a vital role in ensuring our customers receive exceptional service for home delivery of frozen food and wine.Key ResponsibilitiesEngage with existing clients to manage orders, inform them of...

  • Customer Service Agent Dutch/Flemish

    hace 3 semanas

    Madrid, España Domestic & General Service GmbH A tiempo completo

    Customer Service Agent Dutch/Flemish (BE+NL) Objetivo general del puesto: Ofrecer una excelente experiencia al cliente en todo momento, garantizando la resolución del primer contacto y abordando el motivo principal del contacto con el cliente utilizando todas sus habilidades y conocimientos. Te asegurarás de interactuar con el cliente para llamar su...

  • Customer Service Representative

    hace 1 mes

    Madrid, Madrid, España Recruit4Work Sl A tiempo completo

    We are seeking Inbound Call Center Agents who can communicate with Belgian telecom company customers in Dutch or Flemish with English. The ideal candidate is communicative, empathetic, disciplined, and accurate. The role involves handling administrative and technical questions, and previous customer contact experience is not required but appreciated. The...

  • Dutch Or Flemish Customer Support Agent In Fès

    hace 4 meses

    Madrid, España Recruit4Work S.L. A tiempo completo

    Fès, Morocco ???? ?? Discover Fès: Your Gateway to a Rewarding Career! ??Are you a people person with a knack for communication and empathy? Picture yourself as a customer support agent for a leading travel giant! Don't miss out—apply now for this incredible opportunity!Your Role: Use your voice to delight customers with great offers and exceptional...

  • Child And Adolescent Psychiatrist

    hace 6 días

    Madrid, España Right Hire Consulting Llc A tiempo completo

    Dutch/Flemish Front Office Technical Agent Thinking about moving abroad? Check out Bulgaria, with its black sand beaches, hot springs and natural and handmade landmarks. Bulgaria is a beautiful country to live in. Not only can you start living in Bulgaria, you can also start to work there. We can offer you a position in a people-oriented, ambitious company....

  • Child and Adolescent Psychiatrist

    hace 5 días

    Madrid, España Right Hire Consulting LLC A tiempo completo

    Dutch/Flemish Front Office Technical AgentThinking about moving abroad? Check out Bulgaria, with its black sand beaches, hot springs and natural and handmade landmarks. Bulgaria is a beautiful country to live in. Not only can you start living in Bulgaria, you can also start to work there. We can offer you a position in a people-oriented, ambitious company....

  • Child and Adolescent Psychiatrist

    hace 1 día

    Madrid, España Right Hire Consulting LLC A tiempo completo

    Dutch/Flemish Front Office Technical AgentThinking about moving abroad? Check out Bulgaria, with its black sand beaches, hot springs and natural and handmade landmarks. Bulgaria is a beautiful country to live in. Not only can you start living in Bulgaria, you can also start to work there. We can offer you a position in a people-oriented, ambitious company....

  • Child and Adolescent Psychiatrist

    hace 6 días

    Madrid, España Right Hire Consulting LLC A tiempo completo

    Dutch/Flemish Front Office Technical Agent Thinking about moving abroad? Check out Bulgaria, with its black sand beaches, hot springs and natural and handmade landmarks. Bulgaria is a beautiful country to live in. Not only can you start living in Bulgaria, you can also start to work there. We can offer you a position in a people-oriented, ambitious company....

  • Customer Service Representative

    hace 1 mes

    Madrid, Madrid, España Recruit4Work Sl A tiempo completo

    We are seeking a highly skilled Customer Service Representative to join our team at Recruit4Work Sl. As a Dutch/Flemish speaker, you will be responsible for providing exceptional customer service to our clients, handling inbound and outbound calls, and performing administrative tasks.Key Responsibilities:Handling customer inquiries and resolving issues in a...