Guest Experience Manager
Encontrado en: Talent ES C2 - hace 1 semana
JOB SUMMARY
Responsible for supporting all aspects of Whatever/Whenever and Concierge functions in accordance with hotel standards. Maintains a Whatever/Whenever service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests’ needs and information prior to arrival that will lead to a unique, memorable and personal stay. CANDIDATE PROFILE Education and Experience • High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area. OR • 2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required CORE WORK ACTIVITIES Maintaining Department Goals • Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis. • Develops specific goals and plans to prioritize, organize, and accomplish work. • Supports the team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results. • Understands the impact of department’s operations on the overall property financial goals and objectives and manages to achieve or exceed goals. • Supports the establishment of an effective database to be used by all team members for restaurant and local attractions. • Establishes relationships with local attractions, restaurants and other businesses to enhance guests’ experiences. • Provides recommendations and arranges services for guests as requested car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping). • Maintains awareness of cultural differences needed to meet guest's specific needs and requirements. • Provides check-in and check-out services and handles reservations when needed. • Maintains knowledge of rooms and their locations, services and facilities of the hotel. • Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out. • Responds to emergency situations using appropriate procedures. • Maintains awareness of daily operations and events at the hotel. • Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements • Provides warm welcome and anticipation of guest needs throughout their stay. • Encourages and building mutual trust, respect, and cooperation among team members. • Serving as a role model to demonstrate appropriate behaviors. • Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team. • Ensures the team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction. Ensuring Exceptional Customer Service • Assists in ensuring the team provides services that are above and beyond for customer satisfaction and retention. • Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed. • Responds to and handles guest problems and complaints. • Sets a positive example for guest relations. • Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction. • Supports employees understanding of customer service expectations and parameters. • Interacts with guests to obtain feedback on product quality and service levels. Additional Responsibilities • Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person. • Analyzes information and evaluates results to choose the best solution and solve problems. • Informs and/or updates the executives and the peers on relevant information in a timely manner. • Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.-
Duty Manager
Encontrado en: Talent ES C2 - hace 1 semana
Balearic Islands, España W Hotels A tiempo completoJOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest...
-
Night Manager
Encontrado en: Talent ES C2 - hace 1 semana
Balearic Islands, España Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
-
Front Desk Supervisor
Encontrado en: Talent ES C2 - hace 1 semana
Balearic Islands, España Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
-
Camarero/a
Encontrado en: Talent ES C2 - hace 1 semana
Balearic Islands, España Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
-
Chef
Encontrado en: Talent ES C2 - hace 1 semana
Balearic Islands, España W Hotels A tiempo completoJOB SUMMARY Accountable for overall success of the daily kitchen operations. Exhibits culinary talents by personally performing tasks while leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maintaining the operating budget. Supervises all kitchen areas to ensure a consistent, high...
-
Supervisor Lobby Lounge– Four Seasons Hotel Mallorca at Formentor, Spain
Encontrado en: Talent ES C2 - hace 1 semana
Balearic Islands, España Four Seasons Hotels and Resorts A tiempo completoSupervisor Lobby Lounge– Four Seasons Hotel Mallorca at Formentor, Spain About Four Seasons Hotels and Resorts: Four Seasons Hotels and Resorts is a global, luxury hospitality company. We manage over 120 hotels and resorts and 44 private residences in 45 countries around the world and growing. At Four Seasons, we are powered by people and our...
-
Manager de Mantenimiento – Four Seasons Hotel Mallorca at Formentor, Spain
Encontrado en: Talent ES C2 - hace 1 semana
Balearic Islands, España Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
-
Guest Service Manager
Encontrado en: Talent ES C2 - hace 2 días
Balearic Islands, España Melia Hotels International A tiempo completo“El mundo es tuyo con Meliá” Entrar en Meliá es emprender un viaje sin fronteras porque las posibilidades de crecer y formarse aquí son infinitas. Es saber que el mundo es tuyo y que puedes trabajar en muchos países. Y todo con la sensación de que formas parte de una gran familia. Es saber que has empezado uno de los viajes más...
-
F&B Supervisor All Day Dining
Encontrado en: Talent ES C2 - hace 1 semana
Balearic Islands, España Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
-
Supervisor In Room Dining
Encontrado en: Talent ES C2 - hace 1 semana
Balearic Islands, España Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
-
Ayudante de Camarero/a
Encontrado en: Talent ES C2 - hace 6 días
Balearic Islands, España Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
-
Stewarding Manager– Four Seasons Hotel Mallorca at Formentor, Spain
Encontrado en: Talent ES C2 - hace 2 semanas
Balearic Islands, España Four Seasons Hotels and Resorts A tiempo completoStewarding Manager– Four Seasons Hotel Mallorca at Formentor, Spain About Four Seasons Hotels and Resorts: Four Seasons Hotels and Resorts is a global, luxury hospitality company. We manage over 120 hotels and resorts and 44 private residences in 45 countries around the world and growing. At Four Seasons, we are powered by people and our culture...
-
Cocinero/a
Encontrado en: Talent ES C2 - hace 6 días
Balearic Islands, España Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
-
Shop Assistant Manager
Encontrado en: Talent ES C2 - hace 1 semana
Balearic Islands, España Amorino A tiempo completoPOSITION Motivated to join a young and dynamic company? Are you bubbly, versatile, and have an attraction to the restaurant industry? Do you want to commit to rapid growth? Look no further, this position is for you! Thanks to ongoing training, you will become a true brand ambassador. Your main missions will of course be to sell, welcome and...
-
Supervisor de Mantenimiento – Four Seasons Hotel Mallorca at Formentor, Spain
Encontrado en: Talent ES C2 - hace 1 semana
Balearic Islands, España Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
-
BOTTEGA VENETA Store Manager Fixed-term Ibiza
Encontrado en: Talent ES C2 - hace 1 semana
Balearic Islands, España Bottega Veneta España, SL A tiempo completoDescription We are currently seeking a Store Manager from April to October as part of our dynamic team in Ibiza. Your opportunity ·Mentor, motivate and retain the staff in store, building teamwork ·Represent Bottega Veneta fully, creating connections and developing a strong client portfolio ·Guarantee excellence in customer service in...
-
Operario de Mantenimiento – Four Seasons Hotel Mallorca at Formentor, Spain
Encontrado en: Talent ES C2 - hace 1 semana
Balearic Islands, España Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
-
Prácticas en Marketing y Ventas
Encontrado en: Talent ES C2 - hace 3 horas
Balearic Islands, España Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
-
Pastelero/a
Encontrado en: Talent ES C2 - hace 5 días
Balearic Islands, España Four Seasons Hotels and Resorts A tiempo completoAbout Four Seasons: Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with...
-
Lead Retail Stores Associate
Encontrado en: Talent ES C2 - hace 1 semana
Balearic Islands, España Nike A tiempo completoBecome part of the Converse Team Converse is a place to explore potential, break barriers and push out the edges of what can be. The company looks for people who can grow, think, dream and create. Its culture thrives by embracing diversity and rewarding imagination. The brand seeks achievers, leaders and visionaries. At Converse, it’s about each person...