Customer Services Representative

hace 5 meses

Martorell, España Greif A tiempo completo

Greif offers a great working environment and the opportunity to make an immediate impact at a company where your ideas are always welcome.

Job Requisition #:

027872 Customer Services Representative (Open)

Job Description:

Key Responsibilities

Manage the demands of the commercial department in order to define the order of production according to the delivery schedules that have been defined.Performs other duties as assigned, such as collaborating with production planning and logistics teams regarding order changes and reports to the Commercial Director any relevant customer information.Contact’s customers to respond to advanced inquiries or to notify them of claim investigation results or any planned adjustments.Interacts with customers via telephone, email, online chat, or in person to provide top level support and advance information on products or services.Maintains customer accounts and records of customer interactions with details of inquiries, complaints, or comments.Communicates pricing, shipping dates and appropriate order information to customer to ensure order fulfillment and satisfaction.Document the sales process from order reception to invoicing (ERP). Keep a file of such documentation.Collects and enters orders for new or additional products or services and for new products is responsible for sourcing and coordinating the availability of the necessary paints and inks.Supports inside and outside sales.Updates and maintains files, including data entry.Define the manufacturing sequence in order to minimize the times due to series changes.Participates in planning meetings providing all the necessary information to prioritize production (stock of finished products, stock of raw materials, stock in process).


Education and Experience

Professional diploma (Business Administration) and 4-5 years of experience in Customer Service Administrative position.

Languages

Proficient in SpanishHigh level in English writing and speakingCatalan speaker.


Knowledge and Skills

Demonstrated skills in verbal and written communications.Proficient computer skills Microsoft (Excel, etc) /ERP.Good organization .Problem solving and analytical. Good attention to detail.Proactivity.40

EEO Statement:

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