Customer Service Representative
hace 1 mes
At Greif, we're committed to providing exceptional customer service and support. As a Customer Service Representative, you'll play a vital role in ensuring our customers receive the best possible experience.
Key Responsibilities
- Manage customer inquiries and resolve issues in a timely and professional manner.
- Collaborate with internal teams to ensure seamless order fulfillment and customer satisfaction.
- Communicate effectively with customers via phone, email, and online chat to provide top-level support and advance information on products or services.
- Maintain accurate records of customer interactions, including inquiries, complaints, and comments.
- Document the sales process from order reception to invoicing, ensuring all necessary information is captured.
- Support inside and outside sales teams to drive business growth and customer satisfaction.
- Stay up-to-date on product knowledge and industry trends to provide informed support to customers.
Requirements
- Professional diploma in Business Administration and 4-5 years of experience in customer service or a related field.
- Proficient in Spanish and high-level English writing and speaking skills.
- Catalan speaker.
- Demonstrated skills in verbal and written communications, problem-solving, and analytical thinking.
- Proficient computer skills, including Microsoft Office and ERP systems.
What We Offer
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
EEO Statement
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