Customer Success Representative
hace 3 meses
Are you passionate about the success of your customers and the value they receive from the solution you helped create? Do you enjoy building strong partnerships with your customers? Are you as comfortable listening to customer feedback as you are providing the feedback to your product team? Are you able to consume information, provide solutions based on your expertise, and truly find happiness in helping people? Then we might just have something for you...
Here's a little taste of your challenge:
You will be responsible for the retention and expansion of our customers. As a member of the global Bridgestone Mobility Solutions team, you will have to deliver the following:
Be responsible for your own SME customer portfolio in terms of Customer Experience, Adoption, Churn & Revenue growth;
Own the complete customer life-cycle of on-boarding, adoption, expansion and renewal of your customers' contracts;
Inspire customer engagement and track long term business goals;
Work closely with Sales partner, Sales Support, Customer Support, Marketing and Sales to raise customer loyalty, identify upsell opportunities and ensure a great customer experience;
Actively contribute to the improvement of internal processes and procedures;
Be the "voice of the customer" to the rest of the organization;
Who are you?
To be successful as a Customer Success Representative , we have the following profile in mind:
Excellent communication, presentation, problem-solving and conflict resolution skills with a focus on translating business requirements into technological solutions;
Business acumen / commercial understanding;
Experience from a similar Customer Success or Account Management role and experience in sales;
You have an analytical way of thinking and organizational talent;
You are an emphatic listener and understand the wishes of our customers;
Experience with SalesForce is an advantage.
Mandatory Languages: Fluent in Dutch and professional business English.
What can you expect from us?
The chance to work in a fast moving, innovative and international team, dealing with different countries and cultures;
A company culture that likes to work hard and play hard. We like to have fun. There is no sense coming to a job everyday if you don’t like the people you work with;
Decisive actions. We don’t like to wait. It’s in our DNA to move forward. So, it only makes sense that we don’t jam the company with lots of layers. We make things happen quickly.
Let’s not forget the good stuff
Working from home up to 3 days a week.
euros gross to set up your home office and additional monthly home office allowance.
Chance to work abroad for working days per year
Birthday off and volunteering time off.
Additionalhealth and dental insurance.
% employer funded pension scheme.
Lunch, childcareor transportation vouchers.
Unlimited access to LinkedIn Learning.
Access to Gofluent platform to learn new languages.
Employee Assistance Program.
Discount on Bridgestone tyres.
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