IT Support Specialist

hace 2 semanas


Barcelona, España Hyperion Materials & Technologies A tiempo completo

Resumen del puesto

Su misión será dar soporte a las necesidades internas del departamento de IT. Las principales responsabilidades serán:

  • Gestionar de soporte comercial y IT dentro de Hyperion Focus: Operando dentro de los valores centrales y principios operativos de la organización, proporciona soporte técnico y análisis en tiempo real para usuarios comerciales internos y externos.
  • Responsable de recibir solicitudes de soporte de usuario final a través de un sistema de ticketing basado en teléfono o correo electrónico, realizando una resolución inicial de problemas y análisis de causa raíz, y documentando y comunicando con precisión según sea necesario para resolver problemas en una comunidad de usuarios global con aproximadamente 400 usuarios.
  • Soporte al usuario final de forma presencial o de forma remota
  • Responsable de recibir solicitudes de soporte de usuario final a través de teléfono o correo electrónico basado en el sistema de tickets, la realización de solución de problemas inicial y análisis de causa raíz, y con precisión la documentación y la comunicación según sea necesario para resolver los problemas en una comunidad de usuarios locales con cerca de 400 usuarios
  • Solucionar problemas de red y del sistema respondiendo a llamadas de problemas, realizando el mantenimiento de fallos y restableciendo el servicio
  • Resolver problemas complejos. toma una perspectiva amplia para identificar soluciones potenciales
  • Alto nivel de conocimiento y experiencia en relación con productos, sistemas, programas y procesos comerciales.
  • Trabajar proactivamente con todos los roles en el equipo para brindar soporte según sea necesario para garantizar la resolución oportuna de problemas.

Tu perfil

Estamos buscando a alguien con:

  • Formación CFGS en informática o similar.
  • Experiencia mínima de 2 años en empresa multinacional.
  • Se valorará certificaciones en A+, MCP o similares
  • Excelente comunicación escrita y verbal de conceptos técnicos.
  • Personalidad caracterizada por una gran capacidad analítica y organizativa y la capacidad de trabajar con múltiples tareas para alcanzar un objetivo acordado.
  • Capacidad para trabajar eficazmente en equipo.
  • Mantener conocimientos sobre las tecnologías actuales y nuevas aplicables
  • Conocimientos avanzados de los sistemas operativos Windows PC
  • Capacidad para instalar, mantener, actualizar y solucionar problemas de aplicaciones de escritorio de Microsoft Windows.
  • Capacidad para instalar, mantener, actualizar y solucionar problemas de estaciones de trabajo de hardware, periféricos, impresoras, escáneres, fotocopiadoras, iPhone y iPads.
  • Capacidad para levantar PC, servidores, etc. según sea necesario.
  • Capacidad para trabajar con usuarios técnicos y no técnicos
  • Conocimiento de Microsoft Active Directory, Office 365, OneDrive, SharePoint, SCCM, Thin Clients es preferible
  • Se valroará conocimientos de soporte antivirus, copia de seguridad y recuperación
  • Buen nivel de inglés

  • It Support Specialist

    hace 1 semana


    Barcelona, España Europcar Mobility Group A tiempo completo

    Descripción de la empresa Europcar Mobility Group is a major player in mobility markets. Its purpose is to offer attractive alternatives to vehicle ownership, in a responsible and sustainable manner. With this in mind, the Group offers a wide range of car and van rental services – be it for a few hours, a few days, a week, a month or more – with a...


  • Barcelona, España Esi Group A tiempo completo

    .Permanent (Full-time)This position is HybridRef. 17796Sr. Specialist, Validation & SupportWe are looking for talented Specialist or Sr. Specialist, Validation and Support (Weld Solution Domain). Candidate will be responsible for validation of Weld Solution and timely delivery of high-quality software product along with invovement in the second level support...


  • Barcelona, España Sdi Digital Group A tiempo completo

    IT TECHNOLOGY SPECIALIST BARCELONA We are looking for an IT Technology Specialist to join our Global IT team based in Barcelona. The newly created role will be part of an existing team being built in the commercial center of Barcelona. RESPONSIBILITIES As our IT Technology Specialist, you are responsible for giving IT support to the ECS- Entrerprise Client...


  • Barcelona, España Mongodb A tiempo completo

    The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are...


  • Barcelona, España MongoDB A tiempo completo

    MongoDB is seeking the newest member of the Office IT Team. You will join an existing team that provides technical support for all of our EMEA offices and remote staff.Our goal is to maximize the efficiency of our colleagues through the use of technology. This means we split our time between providing top-notch end user support, and developing smart...


  • Barcelona, España Ethikos 3.0 A tiempo completo

    Our client is one of the non-profit organizations with the greatest impact in conflict areas, and they are looking for Digital Workplace Technical Support Level II Infrastructure for their offices in Barcelona. Overview: The IT Infrastructure Specialist plays a crucial role in maintaining and optimizing the various components of our IT infrastructure. This...


  • Barcelona, España Erni A tiempo completo

    Looking for a company that challenges you every day? At ERNI, you will have the opportunity to develop customized software solutions that have an actual impact on people life's and on the society. Therefore, you will be dealing with concepts like sophistication, quality, complexity and/or regulations. Our leadership in the Health-Tech (Diagnostic Medical...


  • Barcelona, España Erni Spain A tiempo completo

    Looking for a company that challenges you every day? At ERNI, you will have the opportunity to develop customized software solutions that have an actual impact on people life's and on the society. Therefore, you will be dealing with concepts like sophistication, quality, complexity and/or regulations. Our leadership in the Health-Tech (Diagnostic Medical...

  • ZICTT IT Specialist

    hace 1 mes


    Barcelona, España Zurich Insurance Company A tiempo completo

    Our opportunity The purpose of the role is to provide independent and objective assessment of the design and operating effectiveness control environment, in accordance with Zurich ICIF Framework and focus on the company’s Information Technology General Controls (ITGC’s). To be responsible for allocated testing for the system components, processes,...


  • Barcelona, España Werfenlife Sa. A tiempo completo

    The IT Ops System Specialist will be responsible for implementing and maintaining Werfen's IT solutions aimed at managing Clinical Laboratories, specifically the Laboratory Informatic System and the Advanced Data Analysis System based on BI technology. Among his/her functions are the configuration of the Laboratory Informatic System and, above all, the...

  • Office Manager

    hace 1 semana


    Barcelona, España Ef Education First A tiempo completo

    EF English Live is seeking an Office Manager & IT specialist to join our team in Barcelona.The ideal candidate will oversee office operations and provide IT support to ensure the smooth running of our office and address team needs.Key Responsibilitites:Office management:Oversee daily office operations and administrative tasks, including orders, invoice...


  • Barcelona, España Ethikos A tiempo completo

    Our client is one of the non-profit organizations with the greatest impact in conflict areas, and they are looking for Digital Workplace Technical Support Level II Infrastructure for their offices in Barcelona.Overview: The IT Infrastructure Specialist plays a crucial role in maintaining and optimizing the various components of our IT infrastructure. This...


  • Barcelona, España Mongodb A tiempo completo

    The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are...

  • Office Manager

    hace 1 semana


    Barcelona, España EF Education First A tiempo completo

    EF English Live is seeking an Office Manager & IT specialist to join our team in Barcelona. The ideal candidate will oversee office operations and provide IT support to ensure the smooth running of our office and address team needs.  Key Responsibilitites: Office management: Oversee daily office operations and administrative tasks, including orders, invoice...


  • Barcelona, Barcelona, España Ethikos 3.0 A tiempo completo

    Our client is one of the non-profit organizations with the greatest impact in conflict areas, and they are looking for Digital Workplace Technical Support Level II Infrastructure for their offices in BarcelonaOverview:The IT Infrastructure Specialist plays a crucial role in maintaining and optimizing the various components of our IT infrastructure.This...

  • It Support

    hace 1 mes


    Barcelona, España Mcr International A tiempo completo

    LF-2403-68 IT SUPPORT BARCELONA Job Description We are collaborating with an organization focused on discovering and developing the next generation of medicines for immune-mediated inflammatory diseases (IMIDs). We are searching a new professional to join a very innovative and dynamic team. We are looking for an IT Support/System Administrator to act as a...

  • IT Support

    hace 4 semanas


    Barcelona, España Hays A tiempo completo

    **About the company** *** Is the fastest growing digital company in the marine industry and a leader in boats worldwide. It is a company in constant growth that is committed to talent and innovation! **Your new role** *** We are looking for a customer focused support engineer to join the team and provide technical support functions. This is an excellent...


  • Barcelona, España Startup.Jobs - Jobboard A tiempo completo

    .The worldwide data management software market is massive (According to IDC, the worldwide database software market, which it refers to as the database management systems software market, was forecasted to be approximately $82 billion in 2023 growing to approximately $137 billion in 2027. This represents a 14% compound annual growth rate). At MongoDB we are...

  • It Ops System Specialist

    hace 1 semana


    Barcelona, España Werfenlife Sa. A tiempo completo

    .The IT Ops System Specialist will be responsible for implementing and maintaining Werfen's IT solutions aimed at managing Clinical Laboratories, specifically the Laboratory Informatic System and the Advanced Data Analysis System based on BI technology. Among his/her functions are the configuration of the Laboratory Informatic System and, above all, the...

  • It Support Analyst

    hace 4 semanas


    Barcelona, España Sdi Digital Group A tiempo completo

    IT SUPPORT ANALYST BARCELONA We are looking for an IT Technology Specialist to join our Global IT team based in Barcelona. The newly created role will be part of an existing team being built in the commercial center of Barcelona. RESPONSIBILITIES We are looking for an IT Support Analyst to join our Global IT team based in Barcelona. You will be responsible...