Customer Service Specialist

hace 1 semana

Barcelona, España Kantox A tiempo completo

At Kantox, we are looking for a Customer Service Specialist to join our amazing CSS Team and hold an important role in the organization

This job is for you if you are looking to develop your career in a disruptive environment.

In this role, you will be part of the CSS Team which is essential for monitoring and analyzing the client's behaviour to avoid a potential churn.

About the team

The CSS team is a very dynamic and energetic team. We all come from different work-related and cultural backgrounds which makes the team very dynamic and fun. We strive for adaptability and we encourage asking questions as well as bringing new ideas to the table. The team has a lot of ambition as each team member can create or join any project, aside from the core tasks of the role, as long as it has a positive impact in Kantox.

Our mission as a team is to provide stellar service to our top priority clients by putting ourselves in the client's shoes, and by practicing active listening.

Meet the team

Sabrina Giron - Team Manager Customer Service Specialist

Eva Morera Cabrejas - Expert Customer Service Specialist

Nadia Boukadida - Customer Service Specialist

Camila Medrano - Customer Service Specialist

Christopher Okétokoun - Customer Service Specialist

Your mission within Kantox

The Role

The Kantox hedging and payments solutions are deeply integrated into our clients' treasury operations. You support our clients with day to day queries on our platform and technology and take proactive ownership of solving any problems, monitor and analyze our top tier clients´ activity within Kantox, to spot a possible churn, understanding of our international corporate clients' business and own KPIs like customer satisfaction scores.

Liaising with stakeholders such as Treasury Managers and being part of the Kantox account management team for our clients.

The Customer Success department sits at the heart of the company, giving the successful candidate an opportunity to work closely with the Tech, Product and Sales team, building technical knowledge and client facing skills in the process. In addition, for the right candidate, the role provides an excellent springboard into other roles in the company over the longer term, such as Customer Success.

Responsibilities

  • Support our priority clients in an effective and friendly way on queries relating to their operations with us, the user interface and technical issues (supported by our Tech team) or by our Operations team
  • Being the pillar of the Customer Success team by spotting potential churns
  • Lead on proactive reach out to clients on transactional topics.
  • Monitor client activity, using our bespoke Account Dashboard, coordinating closely with the Customer Success Managers.
  • Client training on our User Interface.
  • Be the voice of the customer in Kantox, requesting feedback and ensuring it is addressed and actioned internally.

Who you are

  • Interest in currency markets and treasury operations. Some previous experience would be a strong plus.
  • Strong communications skills (verbal and written), with a native / bilingual level of Spanish and fluency in English. (French would be a plus)
  • Attention to detail and strong sense of professionalism
  • Good, basic competence in Excel
  • Ability to work effectively across teams
  • Great organisational skills with ability to work autonomously
  • A problem solving attitude and resilience under pressure
  • Experience with Zendesk would be a plus
  • References are appreciated

Our culture

  • An environment of innovation, accountability, and constructive feedback
  • A diverse and multicultural team of over 40 different nationalities
  • Grow your role and build your career with our learning and development opportunities.
  • A collaborative and inclusive culture of sharing and teamwork. Build connections for life.
  • Hybrid working and flexible hours so you can work when and where you feel best
  • Some testimonials: “The culture and the people at Kantox make me want to recommend Kantox as a place to work. There is a good balance between learning and growing and support from fellow team members. I feel like the people are very welcoming and make Kantox an easy place to feel at home."

What we offer:

  • Competitive salary
  • Sponsored learning budget
  • Free private health insurance
  • Free Spanish, English and French lessons
  • Relocation package if needed
  • Flexible working hours with an intensive Friday schedule
  • Hybrid work model
  • 31 days of annual vacations
  • Gym discounts and free sport activities
  • Restaurant Ticket with monthly credit and regular cross-team lunches
  • Fresh fruit and unlimited coffee
  • Beautiful office with incredible 360-degree views of Barcelona

About Kantox

Kantox is a leading fintech company developing sophisticated Currency Management Automation software solutions that help companies to automate their foreign exchange processes and leverage currencies for growth.

We are a 200-person strong team, split between London and Barcelona. So far, we’ve raised over €30 million and became profitable in 2018. Thanks to our clients, we continue to grow at a fast pace. Clients in 75 countries have already exchanged more than USD $18 billion with us

As of July 2023, Kantox is a BNP Paribas company. Kantox will continue to operate as an independent company, now with the experience and market power of BNP Paribas behind it.

Our Commitment to Diversity, Equity & Inclusion

Kantox is deeply committed to diversity, equity and inclusion both in our hiring practices and in our experiences as a Kantox employee.

We’re proud to be an equal opportunity employer, and encourage all applicants regardless of race, religion, or belief (if any), color, nationality, ethnic or national origin, gender, gender identity, pregnancy and maternity, sexual orientation, age, marital and civil partnership status, or disability status.

  • Customer Service Specialist

    hace 6 días

    Barcelona, Barcelona, España Talented International A tiempo completo

    Executive Search | Talent Acquisition | Leadership | EX MicrosoftCUSTOMER SERVICES SPECIALIST GERMANJoin our Client's dynamic team in Barcelona as a Customer Service Specialist fluent in German Are you passionate about providing exceptional service and fluent in both German and English? This is your opportunity to thrive in a fast paced and rewarding...

  • Customer Service Specialist

    hace 1 mes

    Barcelona, España Talented International A tiempo completo

    Executive Search | Talent Acquisition | Leadership | EX Microsoft*****CUSTOMER SERVICES SPECIALIST - GERMAN*****Join our Client's dynamic team in Barcelona as a Customer Service Specialist fluent in German! Are you passionate about providing exceptional service and fluent in both German and English? This is your opportunity to thrive in a fast-paced and...

  • Customer Service Specialist

    hace 6 días

    Barcelona, Barcelona, España Donaldson Company, Inc. A tiempo completo

    Customer Service Specialist (Czech or Slovak) page is loaded Customer Service Specialist (Czech or Slovak) Apply locations Terrassa time type Full time posted on Posted 3 Days Ago job requisition id JR-20324 Donaldson is committed to solving the world's most complex filtration challenges. Together, we make cool things. As an established technology and...

  • Customer Service Specialist

    hace 5 días

    Barcelona, Barcelona, España Donaldson A tiempo completo

    Customer Service Specialist (Czech or Slovak) Terrassa Terrassa, Catalonia, ES Donaldson is committed to solving the world's most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration...

  • Customer Service Specialist, German

    hace 1 mes

    Barcelona, España Donaldson Company, Inc. A tiempo completo

    Customer Service Specialist, German page is loaded Customer Service Specialist, German Apply locations Terrassa time type Full time posted on Posted Today job requisition id JR-19621 Donaldson is committed to solving the world's most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are...

  • Customer Service Specialist, English

    hace 6 días

    Barcelona, Barcelona, España Donaldson Company, Inc. A tiempo completo

    Customer Service Specialist, English (Export) page is loaded Customer Service Specialist, English (Export) Apply locations Terrassa time type Full time posted on Posted 6 Days Ago job requisition id JR-20065 Donaldson is committed to solving the world's most complex filtration challenges. Together, we make cool things. As an established technology and...

  • Customer Service Specialist

    hace 5 días

    Barcelona, Barcelona, España Kantox Limited A tiempo completo

    At Kantox, we are looking for a Customer Service Specialist to join our amazing CSS Team and hold an important role in the organization This job is for you if you are looking to develop your career in a disruptive environment.In this role, you will be part of the CSS Team which is essential for monitoring and analyzing the client's behaviour to avoid a...

  • Customer Service Specialist

    hace 6 días

    Barcelona, Barcelona, España Kantox A tiempo completo

    At Kantox, we are looking for a Customer Service Specialist to join our amazing CSS Team and hold an important role in the organization This job is for you if you are looking to develop your career in a disruptive environment.In this role, you will be part of the CSS Team which is essential for monitoring and analyzing the client's behaviour to avoid a...

  • Customer Service Specialist

    hace 6 días

    Barcelona, Barcelona, España Kantox A tiempo completo

    At Kantox, we are looking for a Customer Service Specialist to join our amazing CSS Team and hold an important role in the organization This job is for you if you are looking to develop your career in a disruptive environment.In this role, you will be part of the CSS Team which is essential for monitoring and analyzing the client's behaviour to avoid a...

  • Customer Service Specialist, English

    hace 5 días

    Barcelona, Barcelona, España Donaldson A tiempo completo

    Customer Service Specialist, English (Export) Terrassa Terrassa, Catalonia, ES Donaldson is committed to solving the world's most complex filtration challenges. Together, we make cool things. As an established technology and innovation leader, we are continuously evolving to meet the filtration needs of our changing world. Join a culture of collaboration...

  • Dutch speaking customer service Specialist

    hace 4 semanas

    Barcelona, España jobspanien A tiempo completo

    Hey there! Are you a Dutch speaker with a knack for solving problems and a love for providing top-notch customer service? Well, we've got just the job for you! We're on the hunt for a Dutch Speaking Customer Service Specialist to join our remote team. Our mission is to provide the best customer service experience, and we need you to help us do it!Role...

  • Customer Service Specialist

    hace 3 semanas

    Barcelona, España Donaldson Company, Inc. A tiempo completo

    Customer Service Specialist (Czech or Slovak) page is loaded Customer Service Specialist (Czech or Slovak) Apply locations Terrassa time type Full time posted on Posted 3 Days Ago job requisition id JR-20324 Donaldson is committed to solving the world's most complex filtration challenges. Together, we make cool things. As an established technology and...

  • Customer Service Specialist

    hace 3 semanas

    Barcelona, España Donaldson Company, Inc. A tiempo completo

    Customer Service Specialist (Czech or Slovak) page is loaded Customer Service Specialist (Czech or Slovak) Apply locations Terrassa time type Full time posted on Posted 3 Days Ago job requisition id JR-20324 Donaldson is committed to solving the world's most complex filtration challenges. Together, we make cool things. As an established technology and...

  • Customer Service Specialist

    hace 1 mes

    Barcelona, España Floward A tiempo completo

    Job summary Proactive and dynamic personSpecialist in debt collectionExcellent customer service skills Job seniority: entry level Responsibilities • Provide quality service and resolve queries about financial products and services• Investigate and offer appropriate solutions to customer needs and complaints• Provide basic guidance on platform usage and...

  • Customer Service Account Specialist

    hace 3 semanas

    Barcelona, Barcelona, España UL, LLC A tiempo completo

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...

  • Customer Service Account Specialist

    hace 5 días

    Barcelona, Barcelona, España UL, LLC A tiempo completo

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...

  • Customer Service Account Specialist

    hace 3 semanas

    Barcelona, Barcelona, España UL, LLC A tiempo completo

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services.Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an excellent...

  • Customer Service Specialist

    hace 6 días

    Barcelona, España Kantox Limited A tiempo completo

    At Kantox, we are looking for a Customer Service Specialist to join our amazing CSS Team and hold an important role in the organization This job is for you if you are looking to develop your career in a disruptive environment. In this role, you will be part of the CSS Team which is essential for monitoring and analyzing the client's behaviour to avoid a...

  • Customer Service Account Specialist

    hace 3 semanas

    Barcelona, España UL, LLC A tiempo completo

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an...

  • Customer Service Account Specialist

    hace 3 semanas

    Barcelona, España UL, LLC A tiempo completo

    We are looking for a Customer Support Specialist to assist our customers with technical problems when using our products and services. Customer Support Specialist responsibilities include resolving customer queries, recommending solutions and guiding product users through features and functionalities. To be successful in this role, you should be an...