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Senior Implementation Specialist

hace 3 meses

Barcelona, España TravelPerk A tiempo completo

Role

:

As a Senior Implementation Specialist Sr IS you are a platform expert who gets to know your clients needs and provide proactive recommendations and support to them throughout their onboarding by flexing your strong change management skills In this role youll use your platform expertise and stakeholder management skills to build a bridge between platform capabilities and client expectationsnbsp;

By producing a solid rollout plan that accurately covers the scope of the specific clients needs including immediate travel and a long term success youll take a visible position of ownership and expertise throughout the global Implementation and Revenue teamsnbsp;

You will ensure that new clients are fully prepared to use TravelPerk to book their business travel by executing platform configuration providing technical support and troubleshooting and user readiness This includes configuring client accounts to their specifications amp; requirements providing proactive support on any integrations as well as coordinating and executing tailored training sessions with key client stakeholdersnbsp;nbsp;

The Sr IS role requires strong project and change management skills and excellent problemsolving skills This role requires keen attention to detail confidence to solve challenging situations or client requirements and proactivity in making recommendations You are never a passenger you are the driver throughout a clients onboarding experience and must be confident in driving the execution of implementation steering clients to use best practice recommendations and dealing with strong personalities Youll work across multiple teams in a collaborative environment both internally amp; externally manage key internal and external stakeholders and drive successful client rollouts to enable longterm successnbsp;

What will you be doing:

Providing the first impression of TravelPerk to all customers in your portfolio and serving as the first point of contact for clients during the implementation process Carrying out consultative conversations with customers to collect their requirementsnbsp; Answering client requirements with your experience amp; datadriven best practice recommendations Managing the rollout of a new platform for your clients; providing guides templates and recommendations to the client for how to ensure adoption amp; longterm success of the platform Taking full ownership of timeline rollout plan and handling of the account while the account is in implementation including directing work through the internal team supporting clients Coordinating amp; conducting training sessions for newly onboarded customers including executivelevel stakeholders and companywide trainingnbsp;nbsp; Providing technical support to clients as they set up integrations to marketplace partners or custombuilt API solutionsnbsp; Validating client configuration amp; account satisfaction by monitoring client booking behavior postimplementation amp; proactively offering support or recommendations Collaborating with multiple different departments in the TK organization including within the Revenue organization Sales and Account Management Product Builders Engineering and Financenbsp; Analyzing completed implementation work to find ways to improve your own process amp; that of the teamnbsp; Embracing a pattern of execute assess improve repeat amp; evolving as the team amp; organization evolvesnbsp; Be a subject matter expert for the Implementation Team using coaching and leadership skills to help colleaguesnbsp;

What will you need to succeed:

A customerfirst mentality; youll focus on ensuring a smooth onboarding for your clients and must understand what they need to be a happy customer for the long termProven track record of successfully managing and delivering complex projects in a fastpaced environment including defining scope and managing changing requirements or priorities but maintaining the trajectory of the projectnbsp;Demonstrated ability to work with Clevel stakeholders to define their requirements and or concerns in a clear concise and professional mannerAbility to develop relationships with all levels of the organization both internally and externally and adapt communication amp; approach accordinglyA thoughtful consultative approach to making recommendations to both clients amp; internal stakeholdersWillingness to seek out ways to improve amp; a mindset of continuous improvementExcited by challenges and have a personal drive to make a differenceNative level Spanish speaking and fluent English speaking

Our Benefits

Competitive compensation including equity in the company;
Generous vacation days so you can rest and recharge;
Health perks such as private healthcare or gym allowance depending on location;
Flexible compensation plan to help you diversify and increase the net salary;
Unforgettable TravelPerk events including travel to one of our hubs;
A mental health support tool for your wellbeing;
Exponential growth opportunities;
VolunteerPerk We offer 16 paid hours per year that you can use to give back to society by volunteering for a charity of your choice
Work from anywhere in the world allowance of 20 working days per year
IRL English or Spanish Lessons are held in the Barcelona office