Senior Implementation Specialist
hace 7 días
As a Senior Implementation Specialist at TravelPerk, you will be responsible for providing proactive recommendations and support to clients throughout their onboarding process. You will use your strong change management skills to get to know your clients' needs and provide tailored solutions to meet their expectations.
In this role, you will use your platform expertise and stakeholder management skills to build a bridge between platform capabilities and client expectations. You will ensure that new clients are fully prepared to use TravelPerk to book their business travel by executing platform configuration, providing technical support, troubleshooting, and user readiness.
This includes configuring client accounts to their specifications and requirements, providing proactive support on any integrations, as well as coordinating and executing tailored training sessions with key client stakeholders.
You will work across multiple teams in a collaborative environment, both internally and externally, managing key internal and external stakeholders and driving successful client rollouts to enable long-term success.
Key Responsibilities:
- Providing the first impression of TravelPerk to all customers in your portfolio and serving as the first point of contact for clients during the implementation process.
- Carrying out consultative conversations with customers to collect their requirements.
- Answering client requirements with your experience and data-driven best practice recommendations.
- Managing the rollout of a new platform for your clients; providing guides, templates, and recommendations to the client for how to ensure adoption and long-term success of the platform.
- Taking full ownership of the timeline rollout plan and handling of the account while the account is in implementation, including directing work through the internal team supporting clients.
- Coordinating and conducting training sessions for newly onboarded customers including executive-level stakeholders and company-wide training.
- Providing technical support to clients as they set up integrations to marketplace partners or custom-built API solutions.
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