Customer Service with Dutch

hace 3 semanas

Barcelona, España Randstad Spain A tiempo completo
Description:

Our client

Leading company in its sector with more than 20 years which specializes in enhancing business performance through digitalization solutions. They offer tailored solutions in areas such as Front Office, Consulting and Innovation, and Back Office and Business Processes. With a presence in 8 countries and 18 production sites, they provide multilingual support in 18 languages using a blend of human intelligence, emotional intelligence, and artificial intelligence.

 

In the reservations/booking department you will be in charge of the following tasks:

  • Customer service to resolve guest queries via telephone and/or email.
  • Provide accurate information about the resort's facilities, activities and services.
  • Assist guests in booking accommodation, meals and leisure activities.
  • Manage incidents and complaints.

Requirements:

What we need from you:

  • Fluency in Dutch and English is a must.
  • Previous customer service experience would be an asset, preferably in a hospitality or tourism environment.
  • Excellent communication and interpersonal skills.
  • Strong problem solving skills and proactive approach to customer satisfaction.
  • Ability to multi-task and prioritise responsibilities in a fast-paced environment.
  • Proficient in basic computer applications (e.g. Microsoft Office, reservation systems).

Offer:

What we offer:

  • Contract: 6 months temporary contract with the company (possibility of a permanent contract afterwards)
  • Hours/Shifts: Monday to Sunday, 9am to 9pm, in two shifts and 2 weekends a month. Saturdays from 9am to 7pm and Sundays from 10am to 5pm.
  • Salary: 22.000 gross euros yearly + 2K more of bonus.
  • Well located offices in Barcelona (between Llacuna and Bogatell)
Skills/ Problem-Solving,Dutch,English,Customer Service

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