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Cash Collections Specialist
hace 4 semanas
PageGroup SSC
- Contact and follow-up daily your customers by phone calls or e-mails
- Record the Collection activity and invoices statuses changes in the dedicated Collection tool
- Understand the whole Order To Cash (OTC) process for a better dispute management
- Understand the legal and contractual recruitment scope
- Coordinate with the Billing Teams to solve invoice related disputes
- Collaborate with the Sales Team in negotiations with customers
- Liaise with the Cash Allocation Team to follow-up customers' payments and its correct matching
- Prepare the litigation file for Legal procedures
- Give and keep visibility to the Sales Team on their portfolio's Collection status
- Achieve monthly personal and team Collection targets around Bad Debt and Cash-in amounts
- Fluency in Spanish & English languages
- Customer focus
- Strong problem solving skills
- Dynamic, organized with a methodical approach
- Good negotiation and communication skills (spoken and written)
- Ability to handle a high volume of actions (outbound and inbound calls, payment negotiation, disputes)
- Ability to work under pressure to attain company objectives and Cash Collection KPIs
- Desire to belong to and be an active member of a team
- Previous experience in the role is highly desirable
- Experience in a multinational environment (+40 nationalities in the SSC)
- Competitive compensation and benefits package in Barcelona, various well-being activity options
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Cash Collections Specialist
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Cash Collections Specialist
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