Senior Business Analyst

We're looking for a Senior Business Analyst to support large-scale digital transformation and SaaS implementation projects. You'll work closely with business stakeholders, product teams, and technical squads to translate business goals into clear requirements, workflows, user stories, and solution designs. This role is perfect for someone who thrives in fast-paced environments, loves bringing clarity to complexity, and has strong experience across enterprise programs. # Key Responsibilities Business & Functional Analysis • Lead discovery sessions with business owners, SMEs, and end-users to gather requirements. • Analyze business processes, pain points, and operational workflows to identify improvements. • Translate business needs into detailed functional specifications, user stories, and acceptance criteria. • Map current-state and future-state processes and create the documentation that supports them. • Ensure traceability between business requirements, functional specifications, and delivery tasks. Solution Design & Delivery Support • Work with product managers, architects, and developers to shape feasible, scalable solutions. • Clarify requirements during design and build; remove ambiguity and ensure alignment. • Participate in sprint planning, backlog prioritization, and refinement ceremonies. • Review functional deliverables, test scenarios, and validate that solutions meet requirements. • Support UAT planning, test execution, defect validation, and readiness sign-off. Stakeholder Alignment • Serve as a bridge between business teams and technical teams, ensuring smooth communication. • Build strong relationships with leaders, champions, and operational teams. • Facilitate workshops, demos, and review sessions with cross-functional stakeholders. • Prepare clear documentation, diagrams, and presentations tailored for executive or operational audiences. Data, KPIs & Insights • Analyze data to validate assumptions, identify gaps, and refine business requirements. • Define KPIs and success metrics that align with business goals. • Support reporting and dashboards by specifying data needs and validation rules. Project Support • Contribute to roadmap planning and dependency assessment. • Help ensure timelines, scope, and quality standards are respected. • Flag risks, issues, and design decisions early and clearly. • Maintain and structure the functional backlog, including prioritization and documentation. # Qualifications Required • 5–8+ years of experience as a Business Analyst in consulting, SaaS, digital transformation, or enterprise programs. • Strong experience gathering and documenting business requirements. • Demonstrated ability to analyze complex processes and translate them into clear specifications. • Experience working in Agile or hybrid delivery environments. • Comfortable facilitating workshops and presenting to diverse stakeholders. • Excellent clarity in writing requirements, diagrams, and functional documentation. • Strong analytical mindset with the ability to make data-driven recommendations. Preferred • Experience with CRM (Salesforce, Dynamics, or ServiceNow) or SaaS platforms. • Experience in large transformation programs with multiple business units. • Familiarity with KPIs, reporting, dashboards, or data workflows. • Exposure to change management, enablement, or user adoption initiatives. What Success Looks Like • Requirements are crystal clear and enable smooth delivery. • Stakeholders feel aligned, supported, and understood. • Technical teams receive high-quality inputs and guidance. • Solutions meet business expectations without unnecessary rework. • Documentation, backlog, and processes are structured, consistent, and reliable.