Customer Success Agent
hace 2 semanas
IMPORTANT : only CVs in English will be reviewed and considered for the recruitment process.Who We Are:Angel Aligner is a global service provider of clear aligner technology, production, and sales. Since founded in 2003, we have been working on developing high-tech products to bring beautiful smiles and confidence to people around the world.Over the past 20 years we maintain a productive corporate-academic partnership with many different orthodontists and universities around the world, and our R&D team has made tremendous breakthroughs in many fields, to ensure that Angel Aligner is at the cutting edge of technology and product development. Over 150 patents have been obtained in respect of processing, clear aligners, manufacturing, and 3D printing technology.Why Angel Aligner ?With over one million patients treated and over two decades of innovation, we're not just transforming smiles—we're aiming to shape the future of clear aligner therapy. At Angel Aligner, our customers come first—our orthodontist clients and their partners are at the heart of everything we do. We anticipate their needs, delivering personalized, effective, and reliable solutions.About the RoleAs a Customer Support Specialist, you will be responsible for managing day-to-day communication with our strategic partners, ensuring a high level of satisfaction and service excellence. As the main point of contact for support-related inquiries, you will handle requests efficiently, resolve issues promptly, and provide training and guidance on tools and processes. This role is key to maintaining strong, trusted relationships with all stakeholders and ensuring a seamless partner experience from start to finish.Key Responsibilities· Serve as the primary point of contact for strategic partners, handling inquiries related to orders, products, and account management.· Deliver exceptional customer service by providing timely, accurate, and empathetic responses to partner needs.· Manage and track all support cases in the CRM system, ensuring timely resolution according to established SLAs.· Collaborate with Operations, Clinical, Finance, and Marketing teams to address partner issues and ensure consistent communication.· Provide onboarding, training, and ongoing guidance to all stakeholders on systems, processes, and best practices.· Monitor customer satisfaction and escalate recurring or complex issues to the appropriate teams for resolution.· Collect feedback from partners to identify service improvement opportunities and contribute to continuous enhancement initiatives.· Support in the preparation of customer satisfaction reports, surveys, and partner business reviews.· Maintain a professional, proactive, and solution-oriented approach in all interactions.Requirements· At least 2 years of experience in customer support, account coordination, or partner management (preferably in healthcare or B2B environments).· Excellent interpersonal and communication skills with a customer-centric mindset.· Strong problem-solving and follow-up abilities, with the capacity to manage multiple requests simultaneously.· Experience with CRM systems (Microsoft Dynamics preferred).· Fluent in English and Spanish; additional languages are an advantage.
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HEAD OF CUSTOMER SUCCESS
hace 3 semanas
Cequelinos, España tugesto A tiempo completoHEAD OF CUSTOMER SUCCESS & OPERATIONSParque Tecnológico de Valencia En tugesto, estamos buscando a la persona que lidere nuestro departamento de Customer Success y que además impulse proyectos transversales clave para el crecimiento de la compañía.Este rol es estratégico: buscamos alguien con criterio, capacidad de liderazgo y mentalidad operativa que...
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Customer Success Agent
hace 2 semanas
Cequelinos, España Angel Aligner A tiempo completoIMPORTANT: only CVs inEnglishwill be reviewed and considered for the recruitment process.Who We Are:Angel Aligner is a global service provider of clear aligner technology, production, and sales. Since founded in 2003, we have been working on developing high-tech products to bring beautiful smiles and confidence to people around the world. Over the past 20...
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Cequelinos, España Giambrone & Partners Studio Legale Internazionale - EMEA A tiempo completoGiambrone & Partners, es un Despacho de Abogados Internacional con oficinas en España en Barcelona, Madrid, Málaga, Gran Canaria y Tenerife y fuera de España en Casablanca, Catania, Glasgow, Lyon, Londres, Milán, Manchester, Nápoles, Oporto, Palermo, Paris, Roma, Salerno, Sassari, Shanghái, Turín y Túnez, que se encuentra en plena expansión, tanto a...
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Cequelinos, España Giambrone & Partners Studio Legale Internazionale - EMEA A tiempo completoGiambrone & Partners, es un Despacho de Abogados Internacional con oficinas en España en Barcelona, Madrid, Málaga, Gran Canaria y Tenerife y fuera de España en Casablanca, Catania, Glasgow, Lyon, Londres, Milán, Manchester, Nápoles, Oporto, Palermo, Paris, Roma, Salerno, Sassari, Shanghái, Turín y Túnez, que se encuentra en plena expansión, tanto a...
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Manager - PPP Success (Preferred Partner Program)
hace 3 semanas
Cequelinos, España TBO.COM A tiempo completoAbout the RoleWe are seeking a passionate and results-driven Manager – PPP Success (Preferred Partner Program) , Global Supply, PPP Success Sub Unit to join our growing team in the travel industry. The ideal candidate will have experience in Sales or Customer Success, Account Management, Hospitality, or other client-facing roles. This role requires...
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Learning Success Manager
hace 1 semana
Cequelinos, España Netex Learning A tiempo completoSomos una empresa gallega del sector e-learning con presencia tanto nacional como internacional. En 1997 nos lanzamos al mundo de la tecnología y formación, teniendo clara nuestra misión: conectar y compartir el conocimiento de las personas a través de experiencias formativas innovadoras. ¿Cómo lo conseguimos? A través de la creación de plataformas y...
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Logistics & Customer Service Specialist
hace 1 semana
Cequelinos, España Paul Marlex A tiempo completoDesde Paul Marlex, colaboramos con una compañía industrial internacional del sector Fragancias & Aromas, especializada en la fabricación y exportación de materias primas aromáticas, para incorporar un/a Logistics & Customer Service Specialist a su equipo de Supply Chain.¿Cuál será tu misión?Serás una figura clave en la gestión logística...
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Logistics & Customer Service Specialist
hace 1 semana
Cequelinos, España Paul Marlex A tiempo completoDesde Paul Marlex, colaboramos con una compañía industrial internacional del sector Fragancias & Aromas, especializada en la fabricación y exportación de materias primas aromáticas, para incorporar un/a Logistics & Customer Service Specialist a su equipo de Supply Chain. ¿Cuál será tu misión? Serás una figura clave en la gestión logística...
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Service Delivery Leader
hace 2 semanas
Cequelinos, España Palo Alto Networks A tiempo completoOur MissionAt Palo Alto Networks® everything starts and ends with our mission:Being the cybersecurity partner of choice, protecting our digital way of life.Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we’re looking for...
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Mid-Market Account Executive
hace 1 semana
Cequelinos, España Revolut A tiempo completoAbout Revolut People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, traveling, and more — help our 45+ million customers get more from their money every day. As we continue our...
