Service Delivery Manager

Service Delivery Manager - Payroll Managed Services on SAPAsegúrese de leer la descripción completa a continuación y, si confía en que cumple todos los requisitos, envíe su solicitud de inmediato.EPI-USE Madrid, Community of Madrid, SpainService Delivery Manager - Payroll Managed Services on SAPEPI-USE Madrid, Community of Madrid, Spain1 week ago Be among the first 25 applicantsGet AI-powered advice on this job and more exclusive features.Due to growth, an exciting opportunity has arisen for a Service Delivery Manager to join the Employee Managed Services (EMS) team at EPI-USE, which provides outsourced payroll services to enterprises on SAP payroll and SAP SuccessFactors technology.As a Service Delivery Manager in the EMS bureau team, you will be responsible for liaising with clients, preparing for and conducting service review meetings including Quarterly Business reviews, monitoring Service Level Agreement performance, and being a point of contact in escalations for service-related issues.The ideal candidate will have excellent communication skills (they must have excellent English language skills) and convey attentiveness and helpfulness towards clients. They must have a strength in interpreting and presenting data, including Key Performance Indicator and Service Level Agreement data, Management Information, during service review meetings.You will be expected to maintain confidentiality at all times, comply with data protection (GDPR) legislation and carry out any reasonable duties as requested by line management.This is a hybrid role with:Supportive teamIncreasing payroll and SAP knowledge through a varied roleHolidays: 25 working days per year.The company offers to contribute 50% towards optional private medical insurance coverRegular trainingRequirements:Professional English language ability (European Languages framework C1 or better), and strong oral and written communication skillsYou must be located within commutable distance of Madrid, SpainAt least 2 years of technology service delivery experienceClient relationship management, and ability to proactively offer solutions.Ability to work to agreed deadlines and adapt to changeAccuracy and attention to detailCapable of building relationshipsAbility to grow the businessKnowledge of – GDPR and data protection lawsWorking knowledge of Microsoft Excel and WordPayroll knowledgeSAP knowledgeRelevant experience of working in a busy multi-client environmentLooking to progress a diverse careerKnowledge of ITIL frameworksSeniority levelSeniority level Entry levelEmployment typeEmployment type Full-timeJob functionJob function Project Management and Information TechnologyReferrals increase your chances of interviewing at EPI-USE by 2xGet notified about new Service Project Manager jobs inMadrid, Community of Madrid, Spain .Madrid, Community of Madrid, Spain 1 month agoMadrid, Community of Madrid, Spain 2 days agoMadrid, Community of Madrid, Spain 2 months agoMajadahonda, Community of Madrid, Spain 4 weeks agoMadrid, Community of Madrid, Spain 2 weeks agoMadrid, Community of Madrid, Spain 6 days agoSenior Service Delivery Manager for Microsoft 365 Cloud ServicesMadrid, Community of Madrid, Spain 1 week agoEXECUTION TECHNICAL LEADER - PROJECT COORDINATORMadrid, Community of Madrid, Spain 2 weeks agoGlobal Senior Trial Delivery Manager - Sponsor DedicatedMadrid, Community of Madrid, Spain 2 weeks agoClinical Trial Vendor Manager - Novartis Dedicated (home-based anywhere in Europe)Madrid, Community of Madrid, Spain 18 hours agoMadrid, Community of Madrid, Spain 2 weeks agoMadrid, Community of Madrid, Spain 12 hours agoMadrid, Community of Madrid, Spain 3 months agoMadrid, Community of Madrid, Spain 1 week agoMadrid, Community of Madrid, Spain 2 weeks agoMadrid, Community of Madrid, Spain 5 months agoMadrid, Community of Madrid, Spain 5 months agoMadrid, Community of Madrid, Spain 5 days agoMadrid, Community of Madrid, Spain 1 week agoMadrid, Community of Madrid, Spain 5 days agoMadrid, Community of Madrid, Spain xohynlm 5 days agoMadrid, Community of Madrid, Spain 5 days agoTechnical Architect Dynamics 365 CE (Customer Service & Insights)Madrid, Community of Madrid, Spain 1 month agoMadrid, Community of Madrid, Spain 2 months agoSupply Chain Transportation – BY TMS Solution ArchitectMadrid, Community of Madrid, Spain 4 months agoTechnical Architect Dynamics 365 CE (Customer Service & Insights)Madrid, Community of Madrid, Spain 1 month agoDynamics 365CE Functional Consultant (Customer Service & Insights)Madrid, Community of Madrid, Spain 2 months agoDynamics 365CE Technical Consultant (Customer Service & Insights)Madrid, Community of Madrid, Spain 2 months agoDynamics 365CE Functional Consultant (Customer Service & Insights)Madrid, Community of Madrid, Spain 1 month agoDynamics 365CE Technical Consultant (Customer Service & Insights)Madrid, Community of Madrid, Spain 1 month agoMadrid, Community of Madrid, Spain 1 month agoMadrid, Community of Madrid, Spain 1 week agoTres Cantos, Community of Madrid, Spain 6 days agoMadrid, Community of Madrid, Spain 5 days agoMadrid, Community of Madrid, Spain 1 week agoWe're unlocking community knowledge in a new way. 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