Service Manager – Telecom industry
hace 2 semanas
We are looking for an experienced Service Manager within the telecommunications and critical infrastructure sector, with a strong focus on international clients and service excellence. The selected candidate will act as the main point of contact for strategic customers, ensuring high-quality service delivery, SLA compliance, and long-term client satisfaction in a complex, multinational environment.Key ResponsibilitiesAct as the primary service interface for assigned international customers, covering operations and maintenance.Lead governance and service review meetings, understanding technical needs and proposing continuous improvements.Define, monitor, and manage KPIs and SLAs to ensure service performance targets are met.Prepare and deliver executive service reports for clients and senior management.Manage service escalations, coordinating internal teams and external partners.Design and implement service improvement plans when performance does not meet expectations.Support commercial and pre-sales teams in new service proposals, renewals, and contract extensions.Required Skills & ExperienceUniversity degree in Engineering (Telecommunications, Industrial, Computer Science, or similar).Minimum 5 years of experience in similar roles: Service Management, Customer Service Management, Project Management, or client-facing roles within telco / IT environments.Strong knowledge of the telecommunications market, including services, technologies, operators, and suppliers.Proven experience managing international and multinational clients.Strong ability to interact with senior stakeholders.Analytical mindset with a strategic and customer-oriented approach.Fluent English (minimum B2–C1) is mandatory. Additional languages are a plus.ITIL certification or similar frameworks are highly valued.Profile We Are Looking ForBilingual, international profile, comfortable working in multicultural environments.Strong customer focus and service quality mindset.Ability to manage high-pressure situations and critical service scenarios.Excellent communication, organizational, and coordination skills.Proactive, flexible, and continuous-improvement oriented attitude.What We Offer Madrid | Hybrid work model Full-time International & multicultural environment31 days of paid vacation per year.Competitive compensation package with fixed salary + variable bonus.Attractive social benefits package.
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Service delivery manager
hace 4 semanas
Cequelinos, España VASS A tiempo completo¿Eres un apasionado del desarrollo? 💼📊 ¿Buscas seguir creciendo en las mejores condiciones y con la mayor cercanía y flexibilidad? ¡Esto te interesa!En VASS, somos líderes en soluciones tecnológicas. Desde nuestro área Comunytek, queremos ampliar nuestro equipo con gente que quiera unirse a un equipo dinámico, flexible y cercano.¿Quiénes...
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Consulting Manager
hace 2 semanas
Cequelinos, España NTT DATA Europe & Latam A tiempo completoNTT DATA Business Consulting es una división enfocada en proyectos estratégicos y de transformación, tales como innovación, mejora del rendimiento, experiencia de cliente, digitalización, business analytics y gestión del talento, en una amplia variedad de sectores: industria, banca, administración pública, utilities, seguros, telecomunicaciones,...
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Consulting Manager
hace 4 días
Cequelinos, España NTT DATA Europe & Latam A tiempo completoNTT DATA Business Consulting es una división enfocada en proyectos estratégicos y de transformación, tales como innovación, mejora del rendimiento, experiencia de cliente, digitalización, business analytics y gestión del talento, en una amplia variedad de sectores: industria, banca, administración pública, utilities, seguros, telecomunicaciones,...
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Data Scientist Deutsche Telecom
hace 1 semana
Cequelinos, España T-Systems Iberia A tiempo completoAt T-Systems, you will find groundbreaking projects that contribute to social and ecological well-being. We want to welcome new talents like you, who bring fresh ideas, different points of view, who accept challenges and continuous learning, to grow and impact society... All this, in a fun way!It doesn't matter when or where you work. It's about doing work...
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Service Delivery Manager Workplace
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Cequelinos, España Inetum A tiempo completoSomos un consultora digital, internacional y ágil. En la era de la post-transformación digital, nos esforzamos para que cada uno de nuestros 28.000 profesionales pueda renovarse continuamente viviendo positivamente su propio flow digital.Cada uno de ellos puede diseñar su itinerario profesional de acuerdo a sus preferencias, emprender junto a sus clientes...
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Senior Key Account Manager
hace 2 semanas
Cequelinos, España JBAndrews A tiempo completoAbout the Opportunity: We are seeking a seasoned Senior Key Account Manager for a leading logistics company, well-known for its innovative solutions and global reach. This exciting role, based in the vibrant Madrid area, will manage and nurture relationships with over five key accounts, driving growth and ensuring exceptional service delivery.Key...
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Logistics & Customer Service Specialist
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Cequelinos, España Paul Marlex A tiempo completoDesde Paul Marlex, colaboramos con una compañía industrial internacional del sector Fragancias & Aromas, especializada en la fabricación y exportación de materias primas aromáticas, para incorporar un/a Logistics & Customer Service Specialist a su equipo de Supply Chain. ¿Cuál será tu misión? Serás una figura clave en la gestión logística...
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Cequelinos, España Proarcai A tiempo completoWanhua Chemical is a global leader in advanced materials and specialty chemicals. As a Chemist & Technical Application Engineer for Polyurethane Viscoelastic Foam (VEF) in Home Applications, you will play a key role in supporting our overseas business growth by contributing to technical development, product validation, and customer support. Reporting to the...
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Sales Manager-Paperboard
hace 2 semanas
Cequelinos, España APP Group A tiempo completoAbout the Company:Asia Pulp & Paper (APP) invites you to be part of our dynamic growth in Europe. As one of the world’s largest integrated pulp and paper companies, with over 100,000 employees worldwide, APP delivers quality products to more than 150 countries through world-class manufacturing and a robust international sales network.About the Role:We are...
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Store Manager – Madrid
hace 2 semanas
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