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Shiji is a global technology company dedicated to providing innovative solutions for the hospitality industry, ensuring seamless operations for hoteliers day and night.Built on the Shiji Platform—the only truly global hotel technology platform—Shiji's cloud-based portfolio includes Property Management System, Point-of-Sale, guest engagement, distribution, payments, and data intelligence solutions for over 91,000 hotels worldwide, including the largest chains.The best hotels run on Shiji—day and night.Job DescriptionWe're looking for a motivated and driven Product Manager / Product Owner to join our innovative team in the SaaS hospitality industry. As a Product Manager & Product Owner specializing in Online Reputation Management and Guest Satisfaction Surveys, you will play a crucial role in shaping the future of our products to meet the evolving needs of our clients in the hospitality industry. If you're passionate about leveraging technology to enhance guest experiences and drive business growth, this is the perfect opportunity for you to make a meaningful impact.What you will doCollaborate with cross-disciplinary teams to brainstorm, develop, and introduce cutting-edge features that align with customer needs and our business vision. Conduct market research and competitive analysis to identify industry trends, customer needs, and opportunities for innovation in the hospitality sector. Gather and prioritize customer feedback and feature requests. Work closely with UX/UI designers to create intuitive and user-friendly interfaces for our reputation management dashboard and guest survey tools. Collaborate with engineering teams to oversee the development and implementation of new features, ensuring timely delivery and quality assurance.Stay updated on industry regulations and compliance standards related to guest data privacy and feedback management, ensuring our products adhere to relevant guidelines.QualificationsProven experience in product management and product ownership, particularly within the technology or SaaS sectors. Strong analytical skills with the ability to gather and interpret data to make informed product decisions.Excellent communication and collaboration skills, with the ability to effectively interact with cross-functional teams and clients.Detail-oriented with a passion for creating exceptional user experiences and driving customer satisfaction.Familiarity with agile development methodologies and product management tools such as JIRA, Monday, or Miro. Knowledge of online reputation management, guest satisfaction surveys, or hospitality industry trends is a plus. Self-motivated with a proactive approach to problem-solving and a willingness to learn and adapt in a fast-paced environment. Additional InformationFlexible work schedule and hybrid model of work.Brand new office located in the centre of Barcelona.Free coffee, tea and fresh fruits at the office.International team and fantastic work environment.Discounts on Private health insurance, ticket restaurant, transport, kindergarten, etc.Compressed hours on Fridays during summertime months.If you're ready to take on a challenging and rewarding role in product management, where you can make a tangible impact on the success of our products and our clients' businesses in the hospitality industry, we'd love to hear from you.
