Refrigeration Specialist, Maintenance Operation Centre

Amazon Operations sits at the heart of the Amazon customer experience. We look after everything from the moment a customer clicks buy, to the moment their item is delivered – from desktop to doorstep.

Across the globe we have more than thousand Fulfillment Centers, thousands of Delivery Stations, tens of thousands of machines, and hundreds of thousands of employees, all working together in harmony to make sure the right item gets delivered to the right person, in the right place, at the right time.

Working in Amazon Operations is for people who like to be active and give their all. We work in a busy, dynamic environment and are part of a bigger team delivering on the expectations of millions of customers every single day. We are open, inclusive and welcome individuality and diversity. The culture in our Operation is built on the way teams' bond and the work ethic that enables our business run like clockwork. Our teams take pride in a job well done, looking out for one another, ensuring the highest safety standards and playing their part in delivering the quality service Amazon is known for around the world.

We are seeking a Refrigeration Specialist who will support the safety, performance, and operational continuity of refrigeration systems across Amazon portfolio. This role focuses on monitoring, first-level triage, work-order accuracy, documentation, and coordination with local engineering teams and vendors. The Refrigeration Specialist will help ensure timely responses to alarms, high-quality work-order management and adherence to refrigeration processes and compliance standards.

We are seeking a junior engineer with strong technical fundamentals and the ambition to grow into a more advanced Refrigeration role over time.

Key job responsibilities

• Vendor and ticket management: Ensure end-to-end accuracy of refrigeration work orders by validating asset selection, severity, and technical descriptions. Coordinate vendor dispatches according to established SOPs, follow up on ETAs and on-site presence, and track service notes and FGAS documentation. Manage the creation and progression of PRs/POs to support repairs.
• Remote Monitoring & Alarm Resolution: Monitor refrigeration systems through advanced platforms, interpreting mechanical and temperature trends to detect anomalies early. Perform first-level triage on alarms to identify likely root causes and determine next steps. Support continuous improvement by analyzing performance data, identifying recurring issues, and preparing insights or reports to help engineering teams optimize system reliability.
• PPM Support: Assist in tracking and reviewing refrigeration Preventive Maintenance tasks, ensuring standards and regulatory requirements are followed.
• Documentation maintenance: Contribute to refrigeration documentation by adding case studies, SOP updates, workflows, and troubleshooting learnings to support AMOC and RME teams.
• Metrics Support: Help prepare and validate refrigeration KPIs and dashboards, identifying data gaps and recurring issues.
• Team Capability: Share refrigeration best practices, support onboarding of new team members, reinforce correct triage and WO processes across shifts, and serve as a reference point within AMOC for refrigeration-related questions.
• Process and SOP Adherence: Follow established refrigeration workflows and provide feedback to improve alarm handling, WO processes, and documentation.

• Bachelor's degree in engineering (preferably Mechanical, but Electrical, Industrial, or other technical fields will also be considered).
• This is a junior position, and previous professional experience is not required.
• Strong written communication skills, with the ability to produce clear and concise work-order updates and technical notes.
• Good working knowledge of MS Office tools, including Word, Excel, Outlook, and SharePoint.
• Ability to analyze data and identify basic trends related to system performance.
• Ability to work shifts in a 24/7 environment.

• Knowledge of FGAS regulations and refrigeration fundamentals is a strong advantage.
• Familiarity with natural refrigerant solutions (e.g., CO2, R290) and their safety, performance, and maintenance considerations.
• Experience working with technical systems such as HVAC, refrigeration, building maintenance, or similar.
• Proficiency in multiple languages is an advantage.

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