Customer Onboarding Engineer

Welcome to Infraspeak.
Our mission is simple: to transform facilities management with a
collaborative platform
that unifies every part of FM operations into one cohesive system —
enabling every stakeholder to Work as One
.

We go beyond traditional tools, eliminating fragmented systems in complex operations. Our platform ensures end-to-end collaboration across FM teams, processes and assets — with no silos, blind spots or overload.

Born in Porto
, Portugal, we're now a
global company
serving customers in
30+ countries
and backed by top investors. But
we're just getting started
.

• We believe in ownership, collaboration, and meritocracy.
• We believe that only great teams build great products — and that includes our customers.
• We believe happiness is in the journey, not just the destination.

Above all, we are guided by our purpose: to
Be a Source of a Good Life
— for our customers, our team, and the broader community.

We seek a technically-minded specialist for the full client onboarding lifecycle in
Spain
, with potential support for the
French market
. This is not a typical implementation role; our most successful candidates have an
engineering (Mechanical, Civil, Electrical) or facilities/maintenance management background.
We want you if you have this hands-on technical knowledge and want a customer-facing role. You will be the client's primary technical expert and project manager, responsible for configuring our solution, training users, and ensuring a successful launch.

What will you do?

• Project Management: Lead client implementation projects from kickoff to go-live, managing plans, timelines, and deliverables.
• Technical Configuration: Analyze client needs and configure/customize our platform to create a functional solution.
• Client Training & Onboarding: Train all levels of client staff to effectively use the newly configured system.
• Technical Troubleshooting: Serve as the expert support to identify and resolve technical issues during implementation.
• Stakeholder Communication: Keep clients and internal teams informed of project status, risks, and timelines.
• Customer Success & Commercial Acumen: Ensure client satisfaction and identify/support upsell/cross-sell opportunities.
• Product Feedback: Collect and channel client feedback to Product and Engineering teams.
• Documentation: Create client-specific documentation for all configurations.
• Sales & Event Support: Occasionally support sales with technical demos and attend customer events.

Who are we looking for?
Ideal Candidate Profile (What We're Looking For):

• Required Qualifications (The Must-Haves):

• Languages: Native-level or fluent Spanish (Mandatory).

• English: Business-level fluency for internal communication.
• Location: Based in or willing to relocate to Barcelona, Spain.
• Travel: Availability for occasional international travel.
• French Proficiency (Highly Valued): Business-level or fluent French is highly desirable.
• Technical Background (Key): A strong background in engineering (Mechanical, Civil, etc.) or practical experience in facilities/maintenance management.
• Implementation Experience: Proven B2B SaaS experience in a customer-facing role (Implementation, Onboarding, Project Management).
• Software Proficiency: Experience with maintenance management software (CMMS) or CRM platforms is a significant plus.

• Key Skills & Attributes:

• Communicator & Educator: Natural ability to teach and communicate complex technical concepts.

• Project Management: Strong organizational, time management, and problem-solving skills.
• Proactive & Self-Starting: A strong work ethic and ability to manage projects independently.
• Analytical Mindset: Ability to map complex client requirements to our solution's capabilities.
• Team Player: Collaborative, with a desire to "keep learning" and share knowledge

What do we offer?

• A challenging, high-growth environment in an agile, global company.
• Access to our co-working space in central Barcelona.
• A flexible-remote working culture.
• Competitive compensation with performance-oriented bonuses, Quarterly SPIFs, and incentives.
• Excellent bonus structure tied to delivery quality and KPIs.
• Monthly perks and a training budget for professional development.
• Flexible working hours.
• Regular training, coaching, and team events.

*At Infraspeak, everyone is equal, unique, and valued. We believe diversity makes us stronger — shaping our culture, our business, and the world around us for the better — and we're committed to ethical talent acquisition, grounded in respect, fairness, and equal opportunity.

Our code of conduct is clear: discrimination has no place here — whether based on age, disability, gender, race, religion or belief, civil or parental status, political views, or any other basis protected by law.

"To be a source of a good life" isn't just a statement — it's our mission, and everyone is welcome to join us on that journey.*