ZAR000QM1E - Quality Resident

LEONI is a global provider of products, solutions and services for energy and data management in the automotive industry. The group of companies has around 87,000 employees in 21 countries and generated consolidated sales of EUR 5 billion in 2024. The partnership between LEONI and Luxshare Group has been effective since mid-2025.
LEONI's largest customer group comprises the global car, commercial vehicle and component supply industry. The company is one of the world's largest suppliers of complex wiring systems and customer-specific cable harnesses. It's value chain also comprises related components, from development to production. As an innovation partner with distinctive development and systems expertise, LEONI supports its customers on the path to increasingly sustainable and connected mobility concepts, from autonomous driving to alternative drives as well as charging systems. To this end, LEONI develops wiring systems that reduce complexity and enable higher levels of automation through zonal architecture, for example..
Job Description
Customer Quality Resident, acts as a first contact for customers and production sites in case of quality problems and escalations on a daily basis.

Tasks/Responsibilities

• Maintains internal & external Customer Portal Management.
• Supports deployment of LEONI quality strategy based on customer requirements.
• Participates in Quality meetings with the customer.
• Supports at customer process audits and Production process and product approval (ppa) within an OEM account.
• Supports at customers in problem solving and follow-up of containment & rework actions.
• Supports to organize and follow-up rework / sorting (with external providers).
• Supports Supply Chain in case of logistics complaints by customer e.g. transport, packaging, change of sequencing, etc. and proposes solutions such as substitution (rework).
• Supports model year changes, technical changes and sampling process by OEM customers i. e. organization and follow-up activities.
• Supports the preparation of 8D Report (root-cause analysis and actions) for customers and fills Omnitracker e. g. Complaints portal of LEONI; i.e. start and final closing of complaints.
• Supports the ordering of material for customer-repair and own stock.
• Organize meetings with LEONI production.

Qualifications

• Electromechanical Engineering or similar degree.
• 2 years of experience in a similar position.
• Proven knowledge on Compliant Monitoring/Handling, Failure analysis, Defect measurement, FMEA, Quality assurance, Quality tools and techniques.
• Knowledge on Analysis/Analytical Methods, Presentation skills, 5S, Customer support, customer specific requirements, data analysis, define, measure, analyze, improve and control.
• Experience in automotive industry, harness makers is a plus.
• Spanish advanced (C1) mandatory. English upper-intermediate as a second language (B2).
• Assertive communication skills, proactive, decision making and service attitude.

Additional Information

• Competitive salary dependent on experience.
• Full-time indefinite contract.
• Earliest is January 1st
• On-job-training.
• Promotion opportunities.
• Flexible working policy.

*People of all genders are always meant equally; for linguistic simplification and better readability, only the masculine form is used in the text.

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LEONI Wiring Systems Spain, S.L.U.