Key Account Care Manager

hace 1 semana

Madrid, Madrid, España Isdin A tiempo completo

About us

We are an international dermocosmetic company with a clear purpose: Inspire everyone we touch to enjoy healthy, happy, beautiful lives. We are a purpose-driven company, and we want your day to day to have a positive impact on our communities and planet.

We are proud to be B Corp certified. However, forming part of the solution also comes with great responsibility: to be a force for change towards a more sustainable world.

Do you want to join the Challenge?

What are we looking for?

We are looking for a Key Accounts Manager.

What are we offering?

By joining Isdin, you can change the life of a lot of people worldwide. 

In addition, we offer some interesting benefits, what makes us a top employer company:

Flexible entry hours and home office policy. Private medical insurance.Discount in our employee store. Wellness benefits.Christmas lot with several products What will your challenges be? Ensure the efficiency of the order-to-cash process for the clients under your responsibility: Amazon Vendor / Seller, Carrefour, Corte Inglés, Eroski, Bon Preu, Clarel, Sorli, pharmaceutical wholesalers, Travel Retail (Dufry, Heinemann, etc.), including reverse logistics and incident management.Track clients and the team using KPIs (OTIF, Case Fill Rate, Productivity, etc.).Coordinate with the Demand Planning / Logistics teams to ensure accurate needs forecasting (warehouse / production).Provide quick and efficient solutions to client challenges.Build relationships with clients and various Isdin departments to achieve set objectives.Use KPIs / client feedback to implement improvements and gain efficiencies.Ensure the Customer Care area is aligned with Isdin's purpose.Empower the team: develop the team's skills in client management.Guarantee a positive employee experience: ensure the well-being and emotional stability of the team and promote recognition. Are you the one we are waiting for? Education: Higher University Degree.Experience: at least 7 years of experience in a similar role and in areas related to consumer goods clients and Amazon.Languages: C1 EnglishIT: Excel. CRM Salesforce Knowledge and ERP SAP knowledge. Equal Employment Opportunities Employer

At ISDIN, we care above all about the talent you bring. That is why, throughout the recruitment process, we will respect the principle of equal opportunities, refrain from any kind of discriminatory attitude while always fostering our respect for people.


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