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Account Manager French Market
hace 3 semanas
Hello
At Factorial we're looking for a new
Account Manager for the French Market
to help us boost the company to the next level.
Before digging into much details...
Factorial bets for potential and growth, and we believe diversity and collaboration are the key for rocking the world
If you seek a place to demonstrate and be accountable of your own success, but you don't meet every point of this Job Description, please, apply anyway
Are you ready for the challenge?
- Build, engage and develop top quality relationship with our enterprise customers, through regular communication, constant and proactive improvement action plans.
- Manage your own customer's portfolio, keep its information updated on a daily basis and build tracking reports of the status of the accounts.
- Constant contact with existing clients to understand their requirements and needs, expectations and strategize a personalized sales plan.
- Provide after-sales support, Cross-selling, up-selling and churn management, and guarantee a strong long term, transparent and trustable relationship.
- Ensure prompt and accurate answers to all clients' queries offering personalized feedback.
- Promote and explain new products/services and functionalities to existing customers.
- You will work hand in hand with different teams - especially with the sales, product, and development teams - you will be their main contact person, so the feedback you can provide them will be super valuable.
- You will hold regular meetings through video calls with all your clients to generate engagement and show them product updates that fit their use cases.
Your Profile
- French expert speaker & professional in English
- Previous Customer oriented experience; other Sales,Customer Satisfaction, and similar experiences are highly valued
- You like making things easier for customers and colleagues. If there's a roadblock, you want to smooth it away
- Ambitious, self-motivated but team worker, energetic and positive thinker (eyes on the bright side)
- Committed, organized, proactive problem solver and you love helping people.
- Strong organizational skills with extensive use of CRM tools and portfolio management.
- Decisive and fearless to pick up the phone and support our clients.
- Ready to work in a fast-paced, less corporate, startup environment.
- Eager to take ownership of the company and share improvement points (we have a culture of change)
Your success matters. With uncapped bonus potential, your earnings grow with your impact. Bonuses are based on churn management, revenue growth, and additional rewards are earned through upselling new features.
Perks of being part of our team
- High growth, multicultural and friendly environment
- Save expenses with Cobee and get your salary in advance with Payflow
- TaxDown to simplify your taxes and maximize your savings
- Healthy life with Gympass and Alan as private health insurance
- Language classes with Yolk Academy
- Syra discounts, Nora & Apeteat lunch
- Breakfast in the office, organic fruit and free caffeine and theine
- Flexible schedules , pet Friendly and no dress code
Structured Career Paths & Salary from to OTEs (80% fix+ 20% uncapped variable).
Is this you
?
Come rock the world with us
About Us
Factorial
is an
all-in-one HR Software
fast-growing company founded in
2016.
Our mission is to help
SMEs automate HR workflows
, centralize people data and make better business decisions. Currently, serves thousands of customers in over 60 countries all over the world and across industries, it has built a super diverse and multicultural team of over
+900 people
in Barcelona, Brazil, Mexico, and EEUU offices.
Our Values
- We own it: We take responsibility for every project. We make decisions, not excuses.
- We learn and teach: We're dedicated to learning something new every day and, above all, share it.
- We partner: Every decision is a team decision. We trust each other.
- We grow fast: We act fast. We think that the worst mistake is not learning from them.
Wanna learn more about us? Check our website
We #betonpeople
