Customer Solutions Specialist

Location : Barcelona

City : Sant Just Desvern

State :  Barcelona (ES-B)

Country : Spain (ES)

Requisition Number : 42055 

This Customer Solutions Specialist position within Bunge Food Solutions EMEA is responsible for maintaining and enhancing customer relationships, managing and reaching targets, maintaining and providing accurate forecasts, executing and handling contract management activities both internally and externally, controlling execution of the contract book and teaming up with the Sales Manager to serve the clients with outstanding service. This position is key to supporting the sales managers and leaders to effectively manage and develop our customer relationships and our business.

Note: you are ideally located in Barcelona to obtain this job.

Major Opportunities & Decisions:

Contribute to our commercial success by helping drive repeat business and win new business with existing and new customers.Develop relationships with key people in customer organizations and provide value added services.Follow and implement our commercial processes including best practices as well as internal rules.Continuously embody and contribute to the high-standards culture to reach the targets within Bunge Food Solutions EMEA.  Outside – In approach needed. Targets on reoccurring business: quantity and margin, forecasting, execution contract book.Capable of challenging internal organizational barriers and processes when needed, e.g. speed of action, meeting segment specific requirements, continuous alignment with stakeholders, teamwork with sales and other departments.

Key Responsibilities:

Interact with customers and all relevant stakeholders (see above) to provide top-quality value-added service and to build and strengthen customer relationships by connecting with them through efficient and customized communication.Execute the sales process including price offers, negotiations, contract bookings, contract signing and archiving, contract management and execution.Coordinate and lead meetings with Regional sales teams or Key Accounts teams (weekly or monthly) to ensure alignment on contract coverage, dues and to sell and plan the related actions for the upcoming week(s).Participate in and facilitate weekly meetings with the Sales Operations team to ensure alignment on contract execution and customer approach.Provide support for all activities necessary to manage the customer relationships effectively including data collection and analysis, commercial reports, preparation ahead of client visits, sales forecasts, and account plan updates.Solve issues that might arise while knowing when to refer sensitive problems to her/his manager, proactively participate in process improvements and system implementations.Act as coordinating and connecting link between customer requests and internal functions to ensure those requests are addressed in a timely manner.  Examples of such requests are:

o Sharing specification sheets.

o Opportunity support & samples.

o Customer onboarding.

o Sustainability questions.

o Guide other service-related topics.

Education & Experience:

• Bachelor's degree level preferred, with strong commercial background and mindset.

• Languages: excellent English reading/writing. Other languages are a plus.

• 5+ years of experience in sales support of complex international B2B food customers.

• Work experience in food industry / multinational preferred.

• Experience with MS office, SAP, SFDC.

Skills:

• Customer centricity including willingness and enjoying of providing a top-notch service to our customers.

• Entrepreneurial spirit and can-do mentality to contribute to the high-standards culture of our sales team.

• Capable of challenging internal organizational barriers and processes when needed.

• Excellent understanding and knowledge of the sales processes.

• Outstanding administrative, organizational, and planning skills.

• Flexible and pragmatic while maintaining a high-level of quality in her/his work.

• Excellent written and verbal communication skills in English. Additional language is a plus.

• Able to build relationships, influence others and negotiate outcomes.

Competencies:

• Continuous improvement, Decision making, Customer focus and Collaboration.

• Learning orientation, Communication, Initiating action, Adaptability and Managing work / execution.

At Bunge, people don't just come here to work, they come here to grow – solving challenges that directly impact the world with a diverse team of thinkers and doers.

If this description reflects your profile or ambition, we're looking forward to seeing your application and motivation in English by hitting apply

In case of questions, please reach out to Aitor Alonso (Talent Acquisition at ).

 

Acquisition by agencies is not appreciated, we do not use agencies at this moment for our recruitment. Open proposals of candidates are at own risk.

 

LI-AA3

We Are Bunge

Bunge is a global agribusiness with one mission – we connect farmers to consumers to deliver essential food, feed and fuel to the world. We have unmatched global scale and deeply rooted relationships which allow us to bring innovative ingredients and knowledge to some of the world's biggest brands – many of which are likely in your home right now. 

We know that to achieve our mission and deliver the best results to our customers, each other and the world we need to work together – so we hire talented people who are passionate, bold and driven to work as One Bunge. This dedication is deeply embedded in our culture and reflected in the way we work.

Every day our people exemplify these values, which represent Bunge at its core:

Act as One Team

by fostering inclusion,
collaboration and respect.

We Lead the Way,

by being agile, empowered

and innovative.

Do What's Right

by acting safely, ethically and sustainably.

If this sounds like you, join us We value and invest in people who believe in our purpose and are excited to live it every day – people who are #ProudtoBeBunge.

Bunge is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, transgender status, national origin, citizenship, age, disability or military or veteran status, or any other legally protected status. 

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